Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,898 topics in this forum
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- 1 follower
- 2 replies
- 236 views
When a poll allows for multiple answers, the percentage are tallied as a percent of answers, when they should be tallied a a percent of voters? For example below, 53 voters out of 69 have selected the 2nd answer, that should be 76.81% and not 22.94%?
Last reply by David N., -
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Can you please add this to the next update? The following errors are generated by Google PageSpeed Insights for all links back to the original post in quotes: Links do not have a discernible name Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible. Examples of such links can be found on this page: https://www.celiac.com/forums/topic/158184-link-between-celiac-and-globulin-or-eosinophils/ and if you look at the "Accessibility" are for either Mobile or Desktop here you will see the details: …
Last reply by Marc, -
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- 1 follower
- 6 replies
- 548 views
Last reply by Marc, -
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- 4 followers
- 8 replies
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Hello 🙂 Do you know where I can modify the limitation value in red, at the bottom right of the below image ? Thank you :)
Last reply by Joel R, -
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- 2 followers
- 3 replies
- 405 views
I've been trying to post an image that readers can click and go to another site. I've tried several different ways and either the link doesn't work, or the image doesn't appear. First, can clickable images be posted on Invision sites and second, if they can be posted, HOW!? Keep in mind, I have absolutely NO idea what I'm doing and, if anyone chooses to help, I need it explained in the simplest way possible - LITERALLY the simplest, step-by-step instructions that even a small primate with a cognitive defect AND a traumatic brain injury would understand. ANY help will be greatly appreciated.
Last reply by Gary, -
- 1 follower
- 1 reply
- 334 views
I have a plugin that was purchased from the marketplace and the dev will not respond to repeated requests for the file since the marketplace closed. Question...is there a way to download the files from my server (hooka folder, index.hml and settings.php) for the plugin and make it into an xml that will work like the original xml file did? Thanks
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 383 views
I have a Pages database. It uses star rating (not reviews!). I have set sorting by rating in descending order: The sorting is weird, though: Item with 15x5 stars and 1x1 star. Item with 17x5 stars only. Item with 25x5 stars and 3x1 star. Item with 23x5 stars only. Item with 6x5 stars and 1x1 star. Item with 16x5 stars and 1x6 stars. Item with 7x7 stars and 7x7 stars. Does it make sense? Obviously, the item #4 should be placed at the very top, following by item #2. Should it not be sorted by average as total rating divided by number of votes? Or what is meant with Sort by Rating?
Last reply by Sonya*, -
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- 1 reply
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What is the process to resolve the theme out of date issue? -> 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information.
Last reply by Jim M, -
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- 3 followers
- 9 replies
- 748 views
Hi Team I went to upgrade the website from 4.7.16 but the update failed through the AdminCP and it wants me to update via a manual download which i have never done via FTP. As teh update failed, the Website is down and i am stuck on the manual upgrade option when i log into the AdminCp. Is there a way to cancel the upgrade so i can get the website back up until i work out how to do it manually?
Last reply by Marc, -
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- 2 followers
- 5 replies
- 444 views
When I try returning to the first page of the topics list, I am redirected back to origin page (with an appended '?'). Selecting any other page works correctly, this occurs in all forums (that I've tried), and within the default theme too. Examples: /#-forum-name/page/4/ => /#-forum-name/ => /#-forum-name/page/4/? /#-forum-name/page/4/ => /#-forum-name/page/2/ /#-forum-name/ => /#-forum-name/page/4/
Last reply by Marc, -
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- 1 follower
- 3 replies
- 408 views
Hi everyone, Since I upgraded my forum in 4.7.16, I cannot access my board anymore. When accessing via the main url I get this error message a And when trying to access via Admin url, this one: Do you heva any idea where it could come from? Thank you in advance for your help
Last reply by teraßyte, -
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- 2 followers
- 1 reply
- 311 views
I just updated my test forum and my live forum to 4.7.16. The test forum shows no compatibility problems at all but on my live forum it shows one app has a compatibility problem with PHP 8.1 which I am running. both forums are identical so kind of confusing. The app in question is working fine on both forums, so the question is...what happens if I click the "Fix It" button? Thanks
Last reply by Marc, -
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- 4 followers
- 28 replies
- 1.4k views
Hello, We have been trying to enable “Zapier” in integrations, however we get an error code (see image1). We tried the suggested solution (image2), however we can’t get it to work. Is there maybe something we can do to fix this? Thanks in advance!
Last reply by Jim M, -
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- 1 reply
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We are trying to remove the Classifieds 2.1.1 Application that is disabled since the Marketplace shut down. Unfortunately, the Uninstall option goes to a blank page and nothing is removed. Is there a process to remove Apps manually?
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 473 views
I upgraded my test board from 4.7.1.2 to 4.7.16 and during the night I am getting this fatal error email from my host and I am running PHP 8.1... Fatal error: The task was called with PHP version 7.3.33 while PHP 8.0.0 is required. in /home/casitafo/public_html/invboard4/applications/core/interface/task/task.php on line 39 So before I upgrade my live board I would like to get this resolved, so can somebody tell me what is going on? I suspect it has something to do with an application and not a plugin but which one? Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 391 views
Hello, When I have a forum/subforum with XX pages and I press "next" to see the next page it give me nothing Also pressing on the number " page 2 " give's me a new page only in url, but the content do not change. I'm Using the last version of the board. I did disable all third party addon, etc but the problem still persists.
Last reply by n.karshev, -
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- 3 followers
- 11 replies
- 913 views
I'm not sure how it happened, but the same user was able to react twice to one of my posts here on this forum: You can see there are 2 Thanks reactions from the same user. I also received 2 separate inline notifications for it.
Last reply by rastafari, -
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- 2 followers
- 0 replies
- 373 views
Hello Team! We are encountering an issue with attaching OAuth 2.0 authorization through our service. We have added a new method within the "Login & Registration" section, specifying the following parameters: Grant Type: Authorization Code Client Authentication: HTTP Basic Endpoints: Authorization Endpoint: https://my-auth-service.com/oauth/authorize Token Endpoint: https://my-auth-service.com/oauth/token User Information Endpoint: https://my-auth-service.com/oauth/owner The authorization process proceeds correctly until a certain step. After filling out the form with data in our service, we are redirected to the page https://my-forum.com/oa…
Last reply by UNIGINE, -
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- 1 follower
- 1 reply
- 370 views
Here is a profile that uses a word in one of our word filters. It's a 4 letter word that starts with "s" and ends with "t". It appears that the word filter does not work in custom profile fields. Do you know if this is an oversight? Or is this an intentional design? Btw, none of us care about the s word in the profile, but we are wondering why the filter hasn't been applied. Thanks!
Last reply by Marc, -
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- 2 replies
- 425 views
One of my members said there is a reaction limit. How do I make it unlimited?
Last reply by Odiss, -
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- 423 views
Hello. Can someone send me to basic steps to properly uninstall the forum software on a wordpress site? (haven't used it in years) Thanks for any direction on this. Tom Bartels
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 425 views
I accidentally made a lot of extra custom activity streams, because I didn't know where to use it and thought that it wasn't working and now I have 10 of them LOL. 🤣 I want to delete the ones I don't need but I don't see anywhere to delete them.
Last reply by Odiss, -
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- 2 followers
- 6 replies
- 558 views
Today I've tried to upgrade to latest, finally I was able to do but attachments are not longer shown. I've been investigating and the uplodaded attachments has an identifier, for example on the post the thumbnail is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg and the larger version is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg but the stored file is 6.jpg.0f2bf8f7491b270375555c70465e4f16.jpg for the thumbnail and the large version is large.6.jpg.a3c80479dee9db9b33784e2773f09993.jpg Now I cant show attachments. I've restored the previous site and the problem remains. I'm desperate, please help Best rega…
Last reply by rfcontreras, -
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- 2 followers
- 4 replies
- 351 views
I have about 4k images that need to be sorted into galleries, each with a unique title and metadata. When adding the images, I add about 20, modify the title and description for each, and then hit the submit all images button. About 50% of the time this action FAILS. Sometimes it adds only the first image, other times it uploads no images at all. I took note of image uploads in the past hour. Of the 26 attempted uploads, 11 failed. - The uploads seem to work for every other upload, but occasionally I will get 2 in a row to succeed (or 2 in a row to fail) - Number of images does not seem to matter, I have tried 25 images per upload, or 2 images per upload. …
Last reply by jbernard1973, -
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- 2 followers
- 5 replies
- 317 views
A user posted something 8... well now it's 9 minutes ago. When I click the username to go to the profile, it says he last visited 33 minutes ago.
Last reply by David N., -