@Randy Calvert Yes, exactly. However, I usually check that email to see who has submitted anything using the "contact us" link.
For members who have forgotten their email address, I also provide an alternative way that involves making a new account and sending a private message to a staff member so they can verify their claim. However, this method is more involved and requires more time.
Nevertheless, to make things go more quickly and smoothly, an automated system is required.