ramsis kasis

11 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

thank you it was solved by cash deleting 

38 minutes ago, Marc Stridgen said:

An example username or user ID that is experiencing the issue on your site, so I can take a look for you

https://oudline.me/community/index.php?/profile/34-rani-khadar/

here you got it 🙂

57 minutes ago, Marc Stridgen said:

Please give an example user, and I can log in to take a look for you there

can you explain what should i give you? please?

5 minutes ago, Nathan Explosion said:

But if you mean that they don't sse the GIF button in the editor, then ensure that they have permissions to see it via ACP, go Customizaton -> (Editor) Toolbars and click on the GIF button to assign/remove groups.

Something else? Elaborate.

they can see button and can search but getting a message " cannot enter this content"

after using my own api the only one can usr gifs in the community is me 

none of my members can 

any reasons?

ok it did not work

i created an account for them but same issue still there

i put there ip in whitelist  it did not he;p

they went to went from different ip and same issue exists 

any ideas?

one of my members cannot enter the community he gets a popup  "You are not permitted to register a new user account with this site"

any suggestions?

no giphys shown in editor its empty there any solution?

7 minutes ago, Randy Calvert said:

That’s not something that happens in the base software. Either something in your hosting is causing problems or a third party resource is.  I would start by disabling all resources.  See if the problem continues to occur.

thanks i will check that

it happens a lot when i as an admin or members truing to write a topic or reply to a topic it  drops , out of the page  to the wordpress back end and then i need to enter again to the forum to the dame topic and continue writing>

any solution for that?

and why it happens?

i used wpipb plugin and the n put the shortcode [iptopics] to see the latest posts in my wordpress page and  got error 500 my all site was off

i deactivated the plugin for now

i saw someone 2 years ago with same issue he upgrades php to 7.3 to solve that 

now i have php 8.1

ant solution for that please?

Just now, Marc Stridgen said:

You would need to speak to the author of that item to request how you would change that action

awesome thanks a lot

1 minute ago, teraßyte said:

That's probably it then. Try disabling it temporarily and see what happens.

booom ! you are right 

i disabled it and it worked perfect 

so now any solution for tha?

Just now, teraßyte said:

Do you have some kind of SSO login modification enabled perhaps? That could indeed be causing the redirect.

yes i have sso plugin connecting ips to my wordpress

8 minutes ago, Marc Stridgen said:

No problem. Hope you find what you need

one more question please

even  changing the email address it should not redirect?

because now i see it redirects to woocomerce my account in 3 options

1. changing email adress
2. changing password
3. changing display name

4 minutes ago, Marc Stridgen said:

I think there may have been a misunderstanding there. Something on your end is indeed redirecting. What that is, Im not sure. But there is nothing at all within the software that would redirect to woocommerce. Checking any htaccess files for redirects would be my best guess, and disabling any plugins and applications you may have running.

thanks a lot i will check that

8 minutes ago, Marc Stridgen said:

It can only be redirecting to woocommerce if you have something there redirecting it. There is nothing in the core software that would redirect to another platform.

thanks for replying 

no there is nothing redirecting 😞

is there any check i can make ?

hey

why the tab change display name does redirect to woocommerce 

it should give me the option below