Canal World

Hi, We have had to disallow Hotmail addresses for the timebeing as it seems they keep blocking entire subnets for our hosting provider. (Digital Ocean) I want to change the messaging end users see in relation to this when they try to join as to be more helpful but it appears there's no language translation options for "Please specify an alternative email address" - Any ideas? Ideally I don't want to modify the theme templates as it could easily be forgotten about during future upgrades etc. Thank you

Looking further, it seems there's two options, GD compression or ImageMagick - The latter only seems to compress jpgs. Have updated it now to use GD. Screenshot attached for reference.

Thank you. It appeared we already had compression set in the Image Settings although I was not aware. It only appears to do this for jpg file format though, most of the files in question are png. - Is there a way to compress these too? If we set the "maximum pixel size" for attachments, - will it automatically reduce this as to ensure the image is within limit or will it simply prevent the users from uploading it in the first place? It is the latter scenario which generates complaints from our members, particularly from those who may not be quite so tech savvy.

Hi, Invision 4.7 seems to lack automatic image compression functionality when images are attached to a post. This results in us using more storage than absolutely necessary. I vaguely recall that Invision had an automatic image compression feature in an previous version but I can't seem to find any way to do this in 4.7. Our userbase consists of members with varying level of technical ability, so while we ask them to optimise their images it would be unreasonable for us to expect them to do this, not to mention it's an inconvenience. Is there a solution to this? Thanks

Hi, We just wanted to voice or concern and dismay re the impending deprecation of the Support requests feature. Appreciate it's somewhat basic and that there's more advanced alternatives on the market but for many small communities like ours, all we need is a basic solution and that's exactly what Invision provides. This is the primary reason we upgraded to the commerce package and we will be removing this from our subscription once the feature is removed. Like many, we are entirely non-profit, maintained by a small team of volunteers. The prospect of having to install & maintain another third party COTS application just to meet our basic ticket requirements is not welcome, same for paying for a third party hosted application that will likely require some integration. - No thanks. At the very least, Invision could create a method whereby a simple contact form submits a topic in a designated forum whereby site staff can reply. The user could then respond to their support topic via email. This would at least provide some basic functionality. I think it's fair to say that a "Contact Form" of sorts is a basic requirement of any website and it's a shame that the related support requests feature is being deprecated. We will probably resort to using a basic contact form + mailbox for support requests, but in the past I have found this to be a much less effective of keeping support requests organised and the lack of integration with Invisions interface will be a major drawback. Thanks

Any thoughts on this? Thanks

Hi, We use Elastic Search to power activity streams / search. We created a activity stream to replicate the old "View New Content" functionality. Our users complain that the search results often show "duplicate" results. Contrary to what our users report, they are not actually duplicates but rather separate posts by different users. - But this only happens when two or more posts are posted at the same time. I have included screenshot below to hopefully show what I mean. It seems like such a minor issue yet is a common complaint on our forums. Any idea how to make it so that it only shows one result per topic? Thanks

I think it would be good if more Moderation tools could be made available in member profiles, e.g. the ability to place or remove a user from Moderation Queue or to send an alert to a user etc. Case in point: At the moment to remove a user from moderator queue, Moderators have to click on their their own name > ModeratorCP > Member Management > Type user they wish to edit > Click Next > Click Moderation > Select Remove from Moderation Queue? > Click Save This is far too click heavy and is buried too deep in the ModeratorCP. Some of our Moderators were unaware of this and perhaps most importantly, they're not all tech savvy. As such, having to follow longwinded processes to do a simple task is just a little OTT. I'm sure we're not alone? Much of this functionality could be moved to member profiles and it would create a better end-user experience for Moderators who typically need to manage users on an individual basis.

Hi, We have an issue whereby all the post report options available to Moderators show as "Complete", instead of "Under Review" etc. I looked under the language translations and could not find the culprit. I also checked on the default theme to ensure it's not a theme issue. Any thoughts? Thanks

I did check error_log, but the log file was empty. It was only when I enabled PHP "display_errors" that I could pinpoint the cause of the issue. We disabled this very soon after the issue got resolved. Many thanks

OK so I managed to remove the member map by updating it first, followed by removing it. Same issue remained... I enabled error logging and then when I run the "queue" task under System > Settings > Advanced Configuration > Queue, I got the following: Fatal error: Declaration of IPS\chatbox\Rooms\_Chat::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false) must be compatible with IPS\Content\_Item::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false, $location = null) in /var/www/vhosts/canalworld.net/public_html/forums/applications/chatbox/sources/Rooms/Chat.php on line 131 Obviously this points towards the third party plugin called chatbox BUT it was (and is) disabled. We weren't using the plugin, but could not uninstall either due to above issue! However, it seems that updating the plugin (at a cost) has resolved the issue. Background processes are now running. 🙂 For anyone else who has this issue, "Error 500" may not help you and if you're unlucky you will likely end up on some random wordpress website suggesting you increase your PHP memory limit among other things which may not be relevant at all. You can enable the PHP "display_errors" function and instead of just seeing a rather unhelpful "Error 500" you will see more detailed errors like the one I quoted above, in this case the out of date plugin seems to be the culprit despite being disabled. note to self: Don't assume your plugins are not causing problems just because they're disabled! Thanks for the steer Jim.

Thanks. I tried to run the "queue" task manually and it gave http 500 error. I subsequently checked the logs and note that it was also complaining about an old member map plugin, which is already disabled. I tried to uninstall the member map from System > Applications but get the same 500 error. - I wonder if they're related? If so, how else can I remove the plugin given the error? (attached)

Thanks for the reply. Historically we didn't use a cron for this because we thought the site activity was sufficient. However, I set up EasyCron in attempt to resolve this issue, a few errors (http 500) but most succeed without issue. (242 successes vs. 10 failures - as of earlier today)

We're rebuilding our ElasticSearch index on our forum running Invision v4.7.4 but for some reason this is taking very long, nearly 24 hours to index 250 items. New items seem to get indexed immediately. The VM that runs our elastic instance (version 7.2.0) is OK on resources, we have set up an EasyCron to ensure scheduled tasks run, though we do have a moderate amount of traffic circa 300-500 posts per day so I doubt that would make much difference. Background processes in the admin CP remain at 0% after several hours. Although we have nearly 3 million posts, this process would typically take about 2 hours to complete when we have rebuilt the search index in recent times. Any idea what could be amiss? Thanks?

We use the Word Expansion feature to document the acronyms relevant to our community, nice little feature. Only problem is that it only seems to work for new posts and it doesn't update any existing posts using the word expansions/acronyms. Is there a way to force it to re-index them all? Thanks