Adam Goodrich

What / when can we expect to see commerce data in the web hooks? Also, I would like to make Invision a core component in something bigger by integrating it into our solution. Would it be possible to authenticate users via a web service call ? Additionally, I would also like to do commerce via web services... although perhaps this could be initiated by doing a popup, and then monitoring what happens by getting call backs via web hooks.

Ok... so as promised I am sharing some learning back to the community. First - while I am not new to Google Analytics, I am new to Google Analytics 4 / GA4... and there is a lot of confusing information out there. GA4 is infinitely superior in my opinion, so it's worth the effort to dig into it so that I can get the metrics I want. I found that there was so much information out there on the internet, and a lot of it was out of date. So to bring me up to speed I went to Udemy, and subscribed to their Personal Learning subscription. The first month is free, and the rest is around $26/mth... an amazing deal since there is so much content there. I then started working my way through this course... it included free in that first month: Master Google Analytics 4 Reports and GTM Basics in 2022 https://www.udemy.com/course/google-analytics-4-with-tag-manager/ This gave me some background information and was extremely helpful. Then - I fixed the mistake that I had made... I had put my GA4 config on my site. What you actually need to do is create a GTM (Google Tag Manager) account, and create a special tag that routes events from GTM through to GA4. In all the reading I have done, it seems mixed as to whether you should also create a Universal Analytics account and also route those events. I chose not to as I want to craft the reports I get out of it and wanted to keep it 'clean'. The next big trick is to work out how to get Invision events from GTM through to GA4. That was nontrivial as well... and while I know what I wanted to do ... I was still a bit confused... and then I found this web page... excellent! Track Events with Google Analytics 4 (GA4) and Google Tag Manager (analyticsmania.com) The Invision events are non-standard from GA4. As this is new, and GA4 is the future of analytics from google, then why not use their standard events - the whole thing would largely have just worked. So I routed the account_login event from invision through to the GA4 login event, and the account_register event from invision through to the GA4 sign_up event. Flick to debug view... and finally, the more detailed events I wanted to see are flowing through! It's been quite the learning journey... and my recommendation for the invision team is to create a video tutorial where you take people through this from end to end. Now... for the Invision team when will we be getting commerce events... which among other things is kind of the point of all of this? Please also, do not make subscriptions a second-class citizen. It's the primary way I want to run my site. Another thing with subscriptions that I get all the time is a request from my customers to get a special deal on them (as we want to encourage our existing customers to come over to our invision site). I am happy enough to do this, but I do not want this listed on my main page as then it would massively devalue our normal subscription. So an 'unlisted' version for subscriptions as well would be awesome... something where I can approve the subscription before it is switched on for the customer. Great work from the Invision team... once you work your way through all of this, it opens up many cool use cases for the platform!

I am seeing this at the top of my html... but still not seeing these events in GA. Oh... and what I meant about debug mode.. you can show events in debug mode in GA. You add a plugin to your browser.. and you see whats happening on that session via the debug mode. No debug events are showing, as I have not connected my browser. And here is snippet of dump from web site.

Hi there, We have upgraded and switched this on... and in debug mode I am not seeing anything coming through. I don't think we should need anything as you are injecting events and data. Is there something else I need to be doing ? Thanks, Adam.

Ok thanks for your help. I will take the plunge tomorrow 🙂

Thanks. Is there a way to revert the upgrade if it has an issue? We are using the cloud version of Invision.

I saw a bunch of messages in the forum saying that the upgrade was causing site crashes. I am wondering if this might be a bit risky for us. We are in the middle of a sale.

I was unable to find a setting called data layer. This is what mine shows: So... I have worked out how to track and tag pages. Much easier than I thought. The next thing I want to do is to be able to detect commerce transactions and pass through what they are for, and how much they are for. My sense here is that this might be more difficult. Can you advise on page flow, and how I could extract this info from Invision?

Hi Marc, I am new to it and was kinda hoping there would be something here, as it seems a common requirement. I will go dig through their doco and see what I can find and report back with what I learn. Cheers, Adam.

Hi, I have been using Invision for 6 months now, and have in general been very impressed with it. I use my site for customer support, and I also use subscriptions and plan to introduce product sales as well. As part of this update in the way I am running my business, I want to do a lot more with metrics, and integrations to other systems in order to do more with automation. Google now suggests that you swap all analytics over to GA4, so I did, and my initial sense of this is very positive. However, it does not give me any metrics on conversions/monetization through my site, and this kind of defeats its purpose. Can someone please advise or give some pointers on what I need to do to set this up? I can not find any relevant information anywhere. Thanks, Adam.

When will the json encoding be fixed? Makes consuming this way more difficult than it should be.

Hi, Is there an invoice / and or receipt designer ? We have added a custom field called company name on our member profiles. How can we add this to the invoice that is generated ? And finally, how can we generate receipts when payment is received ? Many thanks in advance. Warm regards, Adam.

Following on from this, I am starting to see these customers kick over to inactive. Naturally while I dislike churn, I am actually really pleased to see this happen. So I think I would change my original question to, with the subscriptions system: How many grace days do people get after their subscription expires ? When are subscriptions renewed ? Is it 30 days afterwards, or does it happen at the end of the calendar month?

I have a concerning issue... Our subscribers, who then churn, are not being demoted, and therefore still have full access to the benefits of the site. As far as i can tell, the system should revert them automatically. Can you please advise what I need to look into in order to fix this. Thanks, Adam.

Nice catch! I have added a new group at some point and not known to go back and change this. There are lot of settings across the site. Thanks for your help.