Our host has been ... difficult to deal with.  I am just wondering if switching to SMTP would be a better choice, it is what I am leaning toward, establishing a "no reply" email box type thing and setting it up there in IPB.

Jim, thank you, but being unfamiliar with how your software/hardware work, is there any information I could provide to them?  I see that the system is setup using PHP as the email sender, should I try SMTP?

I found the email logs, but they are also empty.

Hi Jim, I am not seeing anything in the error logs:

Good afternoon, IPS community.  Thank you all so far for helping me along my way back into the IPS world.  That said, I am having a bit of a challenge with a client's installation.  Please see their description of the situation:

Quote

"We are running into some issues with those who have tried to recover/change their password by clicking on the "forgot your password" link on the sign in page. After clicking the link and entering your registered email address associated with the account, nothing seems to happen, not even an email is sent to the address provided. I have tried it myself and I am now locked out of the site with seemingly no way to change or recover my password."

As you can see, our users are being locked out and I don't have any idea why.  I have tried to reset my own password, or send a password email to a new user, but no messages are sent.  Thank you for any help on this matter.

Ok @Jim M, again thank you for the replies and the help so far.  I have verified the SSL cert is alive and well - but I am still receiving these messages.  This is not a "true" intranet, VPN, or otherwise, but a restricted subdomain.  It can be accessed from anywhere.  Also, on your SSL walkthrough above, I am not showing the same areas/menu options to navigate to these settings.

5 minutes ago, Jim M said:

This is the browser coming back to you with this information because you are not running the site (I presume) with an SSL certificate and over HTTPS. The web has switched to being a security concise place so browsers will now warn you if you are on an HTTP website and submitting forms with sensitive information, such as login credentials.

You would need to get with your hosting provider/server administrator and add an SSL certificate to the server. Then follow the instructions below to ensure your community is running over HTTPS:

 

Jim, thanks for the quick reply.  Do you feel that this might help with the unresolvable login issues some of our users are experiencing?  Thank you!  I reached out to our webhost as we are running this site on a subdomain intranet.webdomain.com - as an example.  I suspect if we are using an SSL cert at webdomain.com we can have it cover the subdomain as well.

First and foremost, we have just upgraded the site from 2.14, and started from scratch with a fresh install of 4.7.  We're using it as a corporate intranet so before the forum can be viewed a user needs to login.  This presents issue number 1:

The Email/Password field is all that is displayed, and placing your cursor in the box in chrome and other browsers yields the following: "This form is not secure.  Autofill has been turned off."  No problem necessarily, though I would like my folks using this site to be able to save their credentials if they choose, so we just type our credentials in there and click sign-in.  This brings us to the next "stop", where a message greets me with: 

The information you’re about to submit is not secure

Because this form is being submitted using a connection that’s not secure, your information will be visible to others.

Ok, so an option below is Send Anyway, I do and I am in.  For me this is fine, but for other users, I am hearing reports of being returned to the blank sign in page.  I can't quite figure it out.  It may be Safari related (I have replicated this issue on a 2019 iPad Pro), but with so many of the users logging in via iPhone, tablet or mac, the site not working in Safari isn't an option.  Do we need an SSL?  If so, is there a way I can register the SSL inside of IPS?  Any help would be appreciated.

EDIT: Let me also add that I did search the board first, so please accept this "new user's" apology if there is a thread on this somewhere here and I am simply describing it with a different language.  This post was NOT created out of laziness or an unwillingness to search/exhaust the problem elsewhere.