Karma Goddess

22 minutes ago, Adriano Faria said:

Just took a look in your board and there is a ton of log entries:

for this resource, which isn't compatible IPS 4.7.X:

I removed the plugin. Your board is OK now.

thank you SO MUCH!!!

My site was updated to 4.7.5 this past Tuesday. 

Several hours ago, my site went offline and it seemed to be because of the bug in the most recent update. I was able to get back into the admin cp, install the 4.7.5 patch and that seemed to update okay. But a few minutes later, the site went offline again - just a blank page.

The plugins are disabled now and I'm still unable to access the admin cp. I'm getting a 500 error that says site cannot be accessed at this time when I try to access the admin cp, but the site/forum is online and seems fine. 

please help me fix. 

thank you

1 minute ago, Jim M said:

I have used recovery mode to disable all third party applications/plugins on your community and this has brought your community back online. Please uninstall the plugin you installed which created this issue and do not install again till you work with the author to resolve this. I'm afraid, if you install it again, there may be a fee for us to assist with bringing your site online again.

we already uninstalled that plugin and the site was still messed up

the author of the plugin says it's not his plugin

I just bought this plugin yesterday - what are my options on a refund?

44 minutes ago, Jim M said:

Unfortunately, we're still missing admin credentials. As we'll need access to those to assist further, even if you cannot gain access due to this error at this point in time.

sorry about that - it's there now!

20 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I just updated the information for you. 

let me know if you need anything else.

this started yesterday afternoon after I installed a new plug-in

I manually removed the plugin from the server, and the site was fine. 

Plug-in was reinstalled this morning and the site was fine for a few hours. 

Then started having intermittent issues of site going down with various template errors and then it was fine. As I write this, the site is currently down. The plug-in is currently uninstalled.

only other thing that's happened today is updating 2 plug-ins I've been using for over a year. No other changes. Flushing the cache didn't work either. 

here's the errors from the site: 

any ideas?

On 8/20/2021 at 4:20 AM, Brainy S. said:

One of my favorite features of IPS is the auto-save when writing a post and coming back to the whole "Your previous content has been restored" message.

How does this actually work?

Does it rely on a browser's cache and or cookies? Or is it literally saving it to the server? It works great for me, but not for some of my users. 

Before I take a deep dive into why it's not working for some users I was wondering if anyone actually already knows the answer.

LOL

apologies as I'm most definitely not tech savvy 🙁

one of my site admins is telling me we will be able to do this as you've outlined above once we take the site down and point the correct url to the new server.

Ideally, I would still love nothing to do with tessorexia.com if possible after the fact

Just now, Jim M said:

That would be what your license URL is set to. As a license URL can only be set with a license key, you are responsible for safe-guarding your license key. If there is not an Invision Community installation at that URL, you will be able to reset it through this process we mentioned. If there is an Invision Community installation at that URL, you will need to ensure whoever owns it has removed your license key from operation.

the person who owns the url does not have access to my IPS account or license key.

I just want to remove it from my account completely. 

3 hours ago, Jim M said:

As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/

A current license is required to change the license URL.

essentially, I need to make my test url my actual url and delete the current site url

2 hours ago, Jim M said:

As @Bethanyrayne mentioned, you can change your license URL in the Client Area. For more info, please read: https://invisioncommunity.com/4guides/client-services/license-keys-urls-r344/

A current license is required to change the license URL.

I have a current license. The problem is that the license is tied to a url that isn't mine, I don't own, but still shows up in MY account as having the software that I purchased licensed to that url.

^^ that is not my site domain. My site domain is https://eatingdisordercentral.com

so will these steps solve my issue?? 

I have just migrated my site to a new server/hosting provider.

The person who assisted me in migrating my site to IPS last year set up my site on a domain name not registered to me; therefore, I now want the IPS software I purchased to be licensed/connected to the domain name that I own.

Please let me know what I need to do in order to make this change.

I'm having a lot of difficulty understanding how this works.

I don't understand if there is any direct (hard coded) or functional/organizational/practical relationship between IPS blog "categories", and your "collections". From what I can see they are 100% independent and unrelated. Can you comment on this?

I don't understand how one assigns individual blogs to your "collections" or if that's not even the right line of thinking I create several collections (like food, travel, etc.) but it seems that every collection shows all blogs.

Do users assign themselves to a certain collection? (like they do with IPS blog categories) Or is this done from AdminCP? Or, is this not done at all and I'm fundamentally misunderstanding things with this plugin.

I'm learning towards a complete fundamental misunderstanding at this point on my part....

Fundamentally, I don't understand the use case (let alone "how-to", but let's start with the use case) of having blog "entries" or "comments" as part of specific collections. Wouldn't one generally want to have entires, and comments, wholly tied and associated with a given blog (or groups of related blogs) as opposed to have entires or comments grouped together across differing blogs?

I know these are all fundamental questions, and if you want to use your demo site as an example to explain the "logic" behind things and make clear how the IPS categories versus your plugin collections interrelate, that might be really helpful hearing you explain things with your demo site in specific terms of IPS blog functionality versus what yours adds or the different approach it takes.

Running fine on 4.6, although when I try to re-arrange the order of tags in the Manage Tags > Customize area I do get the error:

"The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information." However this happened in 4.5 as well.