I recently renewed my self-hosted license, but considering the future with your cloud service, I am considering switching to the cloud. I am building a new community so transferring data over should be simple (mostly a few threads and settings). My biggest question is, can you transfer what I paid last Friday towards a hosting plan? I aim to start with your beginner tier and scale up when necessary.
For now, I only need the basics, as my focus over the next year will be content only to build up the value of the community. I did already submit a ticket I believe with sales, and I am waiting to hear back.
Other Questions:
What is the turnaround time for switching to the cloud?
Are there any concerns regarding the speed of the cloud (multiple users active at a time)?
How would DNS work in regards to e-mail such as Google Workspace if I ever needed it?
Lastly, at any point could I go from monthly to yearly in regards to billing?
I look forward to getting started asap. Thanks.