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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Background tasks run in order they are added. After an upgrade posts are rebuilt then the search index. On the Dashboard in the ACP you can see the current order of tasks. No. Upgrade procedures are done. Posts are not rebuilt though as it would mean the upgrade process for some sites would take days. It is handled post upgrade by the background tasks.
  2. The path there should be a hard path to the profile images. It is not virtual.
  3. Excellent! Glad to hear you found the issue
  4. Please be advised that dev installations are limited in support. Please also be aware that with your license, you are allowed to run 1 Live URL and 1 Test URL. To utilize your Test URL, please update your installation in the ACP to use your license key with "-TESTINSTALL" (no quotes) appended to it. You may wish to start over here as the 403 errors have me concerned that permissions on the server are not correct or ownership of the folders/files are not correct for you server. This can happen in cases of moving files around on your server and not an issue with the software directly. The CSS and Javascript for the upgrader are contained with the upgrade directory in your /admin directory so frankly, should not be having an issue unless there is a larger issue at hand on the server with accessing files.
  5. You want to set your new page as the default page for the folder by going ACP -> Pages -> Pages -> on your page, click the down arrow -> click "Make default page for this folder"
  6. Thank you for the feedback. I will pass this on. However, a database should not theoretically require a page. It could well be bad data that removing the database or adding it to a page fixed. I am glad you found a fix though!
  7. The folder will be labeled as "cms"
  8. Have you modified any email templates? If so, please revert them. Otherwise, please add an example user who is seeing this and please add your admin credentials on file in the Client Area and I can take a look.
  9. Please see this guide:
  10. Personal message email notifications will include a line asking if you prefer to stop receiving these emails and to adjust your notification preferences. You, of course, would need to allow users to be able to adjust these notifications for it show in ACP -> Members -> Notifications.
  11. I, as well, am a little confused by your question. Elaborating further will help us provide you with an answer.
  12. I'm afraid, there is no means to re-create them. This would mean that the test install file location is missing these files. You would need to check your transfer process and bring them over.
  13. Conferring with one of my colleagues, this looks to be encountered from bad data in the database; such as categories exist for a database but not the database itself. If you remove that bad data, the upgrade will work without issue. Unfortunately, that is the problem with most version 3 upgrades as there is a lot happening in most data due to outside influences or configurations than what we can account for in the version 4 upgrader. As what you've encountered is really a custom migration than an upgrade, we're happy to bring this to a ticket to discuss a quote. However, standard support is no longer offered for version 3, which includes upgrades from that version. Sorry that this is not what you wish to hear but hope this helps guide you to a solution.
  14. I am sorry to hear that you're still having a problem with this issue. The last ticket which we have on file for your community is from September, when one of our developers submitted a fix for the issue you're having. Of which, there are no tickets under the email address on file here in the client area. Were these tickets directly emailed to our support email address? If so, this would reject the email and send back a notification that tickets must be submitted through the Client Area. I am happy to help you further investigate the issue here if you could provide a current example we can review? I can then transfer to a ticket once ready for further investigation.
  15. I'll move this to our advanced server assistance forum as this is a little outside our scope of the forum we're in now. If any one would like to continue discussion, certainly welcome to.
  16. Would need to make sure your WordPress .htacccess doesn’t interfere with your Invision Community installation. It sounds like WordPress is redirecting away from your forum directory.
  17. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    What is being outputted there is the logging which we have.
  18. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    Sorry, believe there is confusion in what I meant here. SMTP would still send over port 25, 587, 467, etc... so if these are blocked for outgoing on your firewall, network, etc... this could be causing you a problem.
  19. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    SMTP would go out through your server so you would need to see what is happening here. I'm afraid, PHP's configuration is outside our scope of support.
  20. Jim M replied to Stan Jensen's post in a topic in Technical Problems
    1.4 GBs is not that large of a database this day in age. It is worth mentioning that your system log has quite a lot of errors in it as of recently. Today alone there were 115 logs. I would advise setting this log to purge every 30 days as you currently set it to never purge. I am also seeing: The table 'ibf_core_follow_count_cache' is full There are also a lot of errors where gallery images are missing so that should be investigate on your file system with your hosting provider.
  21. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    You would need to investigate what is happening here or why Gmail is not replying back with an error message when they do not accept the message. I'm afraid, as a software vendor, this is outside our scope of support.
  22. As mentioned in the blue bar, the search index is rebuilding. You can check this status by going to ACP -> System -> Dashboard -> Background Processes.
  23. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    You'll need to work with your email provider. As the error says, your email server did not accept the message but provided no error message.
  24. Jim M replied to dutchsnowden's post in a topic in Technical Problems
    Can remove that line 😉
  25. Unfortunately, I am not seeing this issue using Google Chrome on your community. If you click on the field does anything happen? What browser are you trying on?