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Jim M

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Everything posted by Jim M

  1. Jim M
    We are in the process of assisting you via your ticket and have requested for access as your access details are not correct. Please update your access details in the Client Area.
  2. Jim M
    Glad to hear you found your solution there.
  3. Jim M
    Yes, as a moderator, you would utilize the "Split" functionality to split the posts from the current topic to a new or different existing topic.
  4. Jim M
    Software downloads are only available for self-hosted clients. As you are on cloud, we would need to handle any beta changes for you via a ticket. I can move this to a ticket, if you would like? Please be aware that beta software can have errors/issues which are not immediately resolved. Only asking for a beta if you understand this and can go a few days with errors/issues present.
  5. Jim M
    Glad to hear you found the solution to the issue.
  6. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  7. Jim M
    Please check the System Logs for errors. More than likely there are a lot of errors you are being alerted to which need resolving. These could be from third party add-ons or something else. If you require further assistance, please update the access details in the Client Area so we can take a further look.
  8. Jim M
    Please be advised I have transferred this to a ticket so that we can take a closer look at this for you. You will receive further communication via email.
  9. Jim M
    The given topic which that is a part of is archived but the post was added after the topic was archived. Do you have any third party items which may add posts like this? If so, this may be causing an issue.
  10. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  11. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  13. Jim M
    You would need to check what the internal server error is there. Internal server errors are very much like the check engine light on your car. It says something is wrong but not what or where. Please have your hosting provider provide the error log entry for this particular error and we can provide further guidance if it is not a hosting issue. The page does not exist error may be related to mod_security blocking something on your server or a missing file. Please check first with your hosting provider to see if mod_security is enabled and then temporarily disable it to test.
  14. Jim M
    Please add any feature requests to our official Feature Suggestion forum so they do not get lost here 🙂.
  15. Jim M
    As Randy mentioned, this cannot be mass applied.
  16. Jim M
    On mobile, you're actually directed to the search page rather than have a search input embedded so this would be intended that it functions this way. If you would like to see this change, please provide your suggestion in our official Feature Suggestion forum.
  17. Jim M
    This is a per forum option, you would edit the forum in question and then click Display Settings tab -> Enable Solved?
  18. Jim M
    You can add a block to your ACP dashboard by going to ACP -> System -> Dashboard -> in the top right of the page, click Add. As seen here:
  19. Jim M
    The "Member Statistics" block on the ACP dashboard will give you the total number (and their newsletter opt-in statuses). On the front-end, a block with the same name, will give the total number as well.
  20. Jim M
    Currently, only images can be used as custom editor toolbar icons, I'm afraid. You're welcome to provide your suggestion in our official Feature Suggestion forum for further evaluation.
  21. Jim M
    403 is a server error around permissions. Are you performing an action when this happens? If so, this may be mod_security or another security module on your server preventing the action. Please have your hosting provider either disable mod_security for testing or check your error log for more details. If it is mod_security, they will need to either add an exception for it or disable mod_security.
  22. Jim M
    Please be advised I have sent this to a ticket to further investigate. You will receive further correspondence via email.
  23. Jim M
    Sorry, this is not a current feature but you're welcome to request this in our official Feature Suggestion forum for further evaluation.
  24. Jim M
    That would be ideal. Thank you.
  25. Jim M
    I'm afraid, there is no built-in method to do so. I have transferred this to a ticket though to see if we can clean up any of this for you.
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