Jim M

Is the credit card being entered correctly? Have you had them try on an unmodified theme? I see there are Javascript errors on your custom theme.

You will want to contact Stripe as it is being declined in the process there. It has a payment reference number from Stripe so you will want to follow that.

Do you have an example transaction number we can take a look at? I do see you have a third party payment gateway installed, was this attempted with it disabled? Is anything being recorded on the Stripe side?

If you did not do a full restore and still having this issue, you may wish to disable third party add-ones using recovery mode: If that does not help, please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

It looks like you dropped a block on there. You would need to view the login page as a user who can use the block manager and edit it as you normally would:

Sorry could you please clarify what exactly you’re attempting to do? Showing screenshots will help 🙂

Sorry, I believe there is a misunderstanding here. What you have purchased from us is our self-hosted software, it is not a service in-of-itself. Self-hosted, means your server is self-managed (by you and/or your hosting provider). While we may access your server via FTP to aid in troubleshooting of our software (e.g. inspect files, software configuration, etc...), there are certain tasks which we will not perform and as a self-hosted customer rely on yourself to do so correctly. This would include uploading of files from the Client Area. If this is not something which you do not wish to perform or do not want to worry about, we do offer our Cloud offering which is on our infrastructure and we manage that for you here. Our software support here is able to help outline some issues which may come up in self-hosting but you are responsible for performing/resolving the issues found. If you require assistance with what is discussed here (uploading files), please contact your hosting provider. In order to move on in our troubleshooting of an issue, these items we find would need to be done correctly. For our support standards, you can of course, read the following document: https://invisioncommunity.com/legal/standards/

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Please switch to an unmodified theme and disable all third party applications/plugins then please try again. If you're still having issues, please let us know.

Unfortunately, I cannot reproduce this on my client account test. If you login and log out, do you still see it?

You're very welcome. Glad we could be of assistance.

This would go by their setting. I just tested this on a topic here. My notification preferences are set to 1 email and when I enable the "Follow topic" button, it goes by my preference:

/admin/upgrade is the location of the upgrader. You will want to add your base URL for your installation before that. Of course if you have a custom admin directory you will need to replace admin with that.

Yes, you would need to hook into our content conversion functions to apply your own during this process.

You would likely need to check with your hosting provider to see what is the error here then. Sounds like there is an underlying PHP or server error here with your PHP version if the simple requirements checker is not running.

I am not a developer but CKEditor is not ran when performing a rebuild of content in the conversions. A CKEditor plugin would require to be ran in the editor real-time (i.e. someone clicks a button or performs an action) to influence content. This would require customization in our software to execute certain code when rebuilding is initiated in our software, which is outside our scope of support.

You will want to view the file in your browser. I.E. if you put it in your domain's root, something like https://example.com/ips4.php

Correct. Normal CKEditor plugins will work so long as they are compatible with the version of CKEditor in the software. Therefore, if you develop your own, it will work just fine.

Validation emails will go out once they are submitted. You will want to work with your email provider to see why there is a delay in delivery and why they are going to spam instead of the inbox.

Glad to hear that your staff liked our software and all wanted to switch 🙂 . BBCode in our software is deprecated and only provided "as-is." There is currently no immediate timeframe to remove it but it is indeed something that is on the way out. If you need custom handling of content in the editor, I would advise using custom buttons instead.

I would suggest running the requirements checker if nothing is loading even with recovery mode just to ensure your PHP has required modules:

Thank you for uninstalling that and complying with your license agreement. Looking further on your server, I am seeing that files have a date of July 18th. This would mean that an overwrite that was instructed on July 25th was not done correctly. Please try this again and ensure that you are overwriting all files on your server and in the correct directory.

Ahead of some but sounds like you're heading in a good path here. Only suggestion I would make is to keep on top of updates, the smaller jumps you have to make the easier the upgrade usually is 🙂 .

Thank you, that helped clarify a little further. Additionally, I think merging content was enabled prior for me which may have not encountered this. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.