Jim M

ACP -> Customization -> Themes -> edit Theme -> enable "Enable fluid width?" -> change "Fluid width size (in %)" to your liking.

This would confirm what the ips4.php is stating and you're missing mbstring. Unfortunately, something is off with their configuration if these files are on in the same directory. They would need to resolve this for you, I'm afraid.

Unfortunately, the article should keep the previous publish date, even when editing so this would require manual involvement for it to change or there is something else acting on this field. I would advise watching it and disabling any related third party add-ons to Pages if you continue to see any issue.

Unfortunately, I am seeing that article present in the feed. If you go straight to the RSS feed are you seeing the article? If the feed clients you use only update at a certain interval, you will need to await the client to update from your community, I'm afraid. We do not have control over that.

We would select solutions here based on the core software's ability so other users can come in and see what is available in the core software then can see next what is available from third parties.

Yes, those are old errors and not currently happening.

I am not having any issues running the Support tool in the ACP with the account on file. Additionally, I am not seeing the error reported showing up any longer.

ACP -> Support -> see link on "Please also try disabling any third party customizations."

Sorry, that is not currently something which is in the software. I would suggest using our Gallery application for this purpose. Albums can be restricted so that only 1 individual can upload to it and all can view.

You will want to disable all third-party applications, plugins, and switch to an unmodified theme.

You're very welcome.

On mobile device, only Chrome would work for Android and Safari for iOS. For desktop, it would be what you installed it with.

Are you wanting other users to view the topic as well?

The new window you're seeing on a desktop machine would indeed be the PWA. It will open in a new window as it runs separately from the browser. If you have separate configurations of your browser (or aren't using Edge as Marc outlined), it may be in different spots. What Marc showed, is the default configuration of Edge. Yes. The following is for Chrome as that is the default browser on Android: Once you install the application, you will see it as an app on your device.

You will need to login to the Client Area -> Manage Purchases -> click your Cloud account -> Support Request

Thank you for uploading the files now in the other topic. I have escalated your issue to a ticket. Please watch your email for further correspondence.

We will respond in that topic.

If you uploaded files from the same version you're on, yes. Thank you for performing that and I have moved this to a ticket for further investigating. Please watch your email for further correspondence.

I would recommend when upgrading in our software to take a backup prior to doing so. This is regardless if you are running a beta or a full release. This way if something goes wrong during or post upgrade, you have a more recent backup to go to.

Thank you for providing those examples. This is what our team is investigating and working to resolve at the moment. However, as this is a beta, please be mindful that things may break, and the only options will be to either await a patch (which may not be immediate) or restore from a backup from before your upgrade to the given beta.

This is an issue we're actively investigating. Could you please provide the URL to the given topic here?

OK, in order to investigate this further we will need to create a ticket for you but in order to do that, we will require you to upload a fresh set of files from the Client Area as there are modified files on your server. Please go to the Client Area and download a full set of files then extract these to your local computer. Once done, please upload those to your server, overwriting what is there. Once that is done, please let us know.

What type of card is it? It may not be specifically debit cards but the type of issuer (e.g. visa, mastercard, etc...) which Stripe does not support.

Is the debit card supported by Stripe themselves?

Please ensure they are entering their card (regardless of type) correctly 😉 . Please also provide them access to an unmodified theme.