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Jim M

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Everything posted by Jim M

  1. Jim M
    Correct, this is currently working as intended. Through normal flow of the software, one would not end up here unless they purposely tried to get there.
  2. Jim M
    Those folders are part of our software and would need to be writable for the software to build/cache respective aspects.
  3. Jim M
    Please check that your server can reach remoteservices.invisionpower.com . Check that the URL to the images are correct. If so, you may need to do a cache clear in ACP -> Support -> Clear System Cache.
  4. Jim M
    Existing Subscriptions would not be able to be converted to a Product (only Products can be converted to a Subscription). The other half of your question with a coupon with renewal-able products is true. If the first invoice is 0 then they would bypass payment. Then when the next renewal comes up they would need to pay the renewal price to keep their product active.
  5. Jim M
    As you've done, bringing this up to the developer is the best route to test this so they can review how they are storing settings. It could be something has been deprecated thus the setting was dropped, etc... It would be up to the author to resovle.
  6. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  7. Jim M
    Are you still having this issue? Do you have access to all the items posted in Our Picks? If you do, please clear your browser's cache. Unfortuantely, with our user, I am not seeing any issues:
  8. Jim M
    We would only really recommend a full backup restore in the event of a failure of your database or a database table.
  9. Jim M
    Is this the same server and location? If not, you'll want to check if you have everything required installed at: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ If you were running Redis, you may wish to disable that to see if any changes disrupted it's connection by temporarily renaming your constants.php. Other than those items, I would suggest obtaining the sever error log entry for this issue. It will help outline next items to check.
  10. Jim M
    Our Guides were made via our Pages application. The specific template for the side-bar navigation is custom but other than that, it is nothing out of the ordinary of the of a general Pages Database. You own Pages so would be able to create something like this. For information on Pages, please read these guides:
  11. Jim M
    Have you considered our Cloud? It is perfect for people who either do not want to worry about or do not know self-hosting. Can find more on it here: https://invisioncommunity.com/buy
  12. Jim M
    That would indicate that the functions may be disabled in your installation's root directory but are not disabled in sub-directories or serer-wide. This is not in error as described as we are merely reading directly from PHP.
  13. Jim M
    You will need to move your installation prior to resetting your license URL. You can see the process here in this Guide:
  14. Jim M
    There were a few improvements to Group Promotions, mostly related to Achievements, over the last few releases so that would be the first recommendation here to upgrade. If you're still seeing the same issue on the latest release, we can then investigate further.
  15. Jim M
    OK, thanks. In taking a look, you are limiting categories in most downloaded, I am unsure if this is related to what you're seeing in ACP -> Community -> Downloads -> Settings. If any downloads are outside of those categories, you may want to verify and ensure that you include them or select all.
  16. Jim M
    Could you please let me know what page you have this block on and if you are using our standard block that comes with downloads? I can then take a look if this is our standard block.
  17. Jim M
    Sorry about that. Could you please try again? This is either resolved now or something specific to your user. Please let us know either way if it's not working or is.
  18. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  19. Jim M
    Your database is missing the following table and/or that table is corrupt. You will want to reach out to your hosting provider to investigate what happened to the table and try to fix the issue. Table 'bzpower_databasenew.ibf_core_members_known_ip_addresses' doesn't exist
  20. Jim M
    You will want to continue to work with your hosting provider on this. I'm afraid, this is not a software error but a server error.
  21. Jim M
    Files will still be uploaded temporarily to your server and then sent to S3. You will want to check your server error logs to see what is happening when you upload this image. It will take some investigation on you or your hosting provider's end to see what is happening here but I can assure you, -200 error's are always an issue on the server's side.
  22. Jim M
    You would simply post your issue here on our forum, it is completely staffed by our team 😉
  23. Jim M
    I am not seeing anything specific in there to the upgrade, however, there is a lot. Could you please attempt the upgrade and then if/when you run into the Internal Server Error, please note the date/time then provide us only with that log entry. It could well be too that your hosting provider may need to provide the log if you do not have permission to supply Apache Server Error logs.
  24. Jim M
    You have several active licenses which have been renewed but I do not see a newly purchased license under this account. Was it under a different account? Newly purchased self-hosted licenses receive 30 day ticket support. Otherwise, there is forum support here on our community which is completely staffed by ourselves and we would answer the same like a ticket. If the ticket requires escalation, we can still convert the topic to a ticket if need be. However, we have found an extremely high percentage of support tickets are basic "how-to" functionality which can be collectively shared or even in the case of a technical issue, can be collaboratively resolved on our community. It let's our customers search for common questions and us to better review what is happening, as after-all, we're a community software provider 🙂 .
  25. Jim M
    What Marc is referring to in the ticket, is indeed what we would like to have because the short answer is you cannot really bring anything over. The database itself likely shouldn't be too much of a problem here if you were on 4.6.9 (don't quote me) but going from 4.6.9 to 4.6.10 is not like going from 3.x to 4.6.10 which depending on the age of your database may cause you problems. The 500 Internal Server Error which you're facing could be something simple that needs to be changed on the server, like you're missing a PHP module. Any hosting provider or server administrator will be able to easily supply you this error log entry which we can then help you decipher a way forward.
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