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Jim M

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Everything posted by Jim M

  1. Jim M
    Please also clear your cache by going to ACP > Support > Clear System Caches.
  2. Jim M
    Please disable all third party applications and plugins then switch to the default theme. Once I did that on your community with that user, I had no issues viewing the Display Name history.
  3. Jim M
    The user, nor the moderator group, is setup in ACP -> Members -> Staff -> Moderators. You will want to add this group or user as a moderator and then provide them with this permission.
  4. Jim M
    It will reset then rebuild to the rules which you have in place with the content, actions, etc... which are present. I.E. if I had a rule previously of 100 posts get 1 point and I still have that rule and data present then users who meet that will get that point again. However, if a rule or data is no longer present, the user would not be attributed it.
  5. Jim M
    Sorry, I can only comment on the current intended functionality here in Support. If you would like to provide a suggestion, please do so in our Feature Suggestion forum.
  6. Jim M
    Please see the quoted reply from my colleague which is the solution to this topic. There are 3 xml files in that directory. Each would be named to the corresponding item (badges, ranks, and rules).
  7. Jim M
    I'm afraid, it only functions like what my colleague explained. If the user does not have access to upload to an album, it would be simply greyed out.
  8. Jim M
    Could you please provide a user's display name who is attempting to view it which we can review? Please also ensure your access details are up to date. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    As Nathan outlined, this is due to dropping the video file into the editor but the file still uploads. I have tagged this to our developers to review further. With that said, if you drag/drop or use the choose files area, it should work as you're avoiding CKEditor.
  10. Jim M
    Is the user copying and pasting the file into the editor? This looks to be what is being reported here.
  11. Jim M
    Thanks Randy for relaying this back to your topic 🙂 .
  12. Jim M
    Looks like a .htpasswd has been placed on https://asktraders.wsam.biz/trading-community/ . Please remove this so we can verify the software has been removed from that location. We can then reset your Test URL.
  13. Jim M
    You would need to contact your advertisement provider and ensure that the requirements are being met. It could be the advertisement requires something which is being fulfilled by the block above being there. I'm afraid, we are unable to provide assistance to third party scripts.
  14. Jim M
    You would need to contact your advertisement provider for assistance with this. Unfortunately, this is a feature of the ad, not our software. It may be, it needs to be implemented somewhere special. I am unable to reproduce this so you will also want to check your theme and advertisement. Here is a screenshot of the padding I am seeing which is normal with anything in the sidebar.
  15. Jim M
    You will want to enable "Force sidebar to display" in ACP -> System -> Advertisements -> Advertisement Settings. This will show your advertisements which are in the sidebar even if there are not any blocks in the sidebar.
  16. Jim M
    Please be advised I have moved this to a ticket so we can further investigate your community in relation to this issue as well. Please see your email for further communication.
  17. Jim M
    Could I please confirm that the live URL will become https://asktraders.wsam.biz/trading-community/ ? Currently, this is your Test URL but still has our software present.
  18. Jim M
    Other than an abnormal storage configuration, the constant file looks correct. If you have these user's clear their cookies, are they able to login? If not, could you please provide an example user who is having this issue?
  19. Jim M
    Unfortunately, the FTP/SFTP access details are incorrect.
  20. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  21. Jim M
    You're very welcome. Glad to hear we were able to assist you find what you were after 🙂 .
  22. Jim M
    The software you purchased (version 4) is supported but upgrading from version 3 (which you are on) would require that you work with a third party provider to get you there if you encounter issues. Version 3 is not supported. I'm afraid, as you downloaded the software, we are unable to provide a refund per our terms of service.
  23. Jim M
    I would not define this unless you specifically need to. It can create issues but shouldn't cause an issue with logging in unless it is defined incorrectly.
  24. Jim M
    Legacy upgrades would need to be facilitated by third parties if you run into issues. Version 3 has not had any support for some time now.
  25. Jim M
    I'm afraid, you would still need to contact one of the third party provider as version 3 upgrades are no longer supported.
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