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Jim M

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Everything posted by Jim M

  1. Jim M
    This looks to be a Pages Database or a third party application. Unsure based on just the screenshot. I've transferred this to a ticket for the domain aspect. We would need to assist you with setting that part up.
  2. Jim M
    Sorry, we currently do not allow automatic payment through PayPal. PayPal can be used to manually pay invoices but only credit cards can be stored on file for automatic payment.
  3. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Jim M
    I would recommend reaching out to your hosting provider or if you are self-managed, reaching out to a server administrator for assistance. Unfortunately, as this is a server issue rather than software, we are limited in our assistance.
  5. Jim M
    Are you actively seeing errors in the System Log in ACP -> Support? If not, the error message there is not updated in real time. If things are operating normally you can ignore it and see if it comes back.
  6. Jim M
    This should be caching only html/htm files but I would remove this to test.
  7. Jim M
    This would likely indicate some form of caching of the server or CDN as Randy is alluding to. If this was our in software cache, I would expect the Guest caching to have the old value till the software cache is cleared but any logged in use to have the updated value as that is indeed how things operate in our software.
  8. Jim M

    licence

    Jim M replied to BIgnat's topic in Technical Problems

    Please be aware that the software can only function with 1 URL per installation (i.e. you can't have 2 URLs pointed to the same installation and it functioning at both). If you are keeping the current license at the same URL and want to setup a new installation at a new URL, you would need to purchase a new license to run that new community at.
  9. Jim M
    I have moved this to our community support forum for further input...
  10. Jim M
    The conversion from MyISAM to InnoDB is not something which the software can do. If you are uncomfortable performing this, you will need to have your hosting provider (or a server administrator) convert your tables from MyISAM to InnoDB. Please ensure that they take a backup prior to doing so in case something goes wrong 🙂 .
  11. Jim M
    Yes, looks like you resolved the issue as I am not seeing this any further. Please let us know if we can be of further assistance.
  12. Jim M
    Thank you for your effort first of reviewing the issue, the code, and making a good explanation of what is happening. I've marked this for one of our developers to review this for next steps. Thanks again!
  13. Jim M
    Were you able to resolve the issue? When viewing your community, I am not seeing any 500 errors.
  14. Jim M
    Correct. Maxmind is the geolocation service.
  15. Jim M
    Looks like you may have missed the above post by my colleague. Max mind is currently the geolocation service we use here and would be responsible for this information.
  16. Jim M
    You have a different resulting error, I’m afraid
  17. Jim M
    That is the same error and related to the missing group. Anything that references this missing group will be broken, I’m afraid.
  18. Jim M
    I’m afraid, we would not be able to modify our host file. Please temporarily assign a sub domain to it so we can access. You can use the Notes field in the access details area for adding credentials, etc… for the Test URL.
  19. Jim M
    You can place them in your Client Area access details area by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Jim M
    This is a moderator setting in ACP -> Members -> Staff -> Moderators. Some individuals provide permissions to members otherwise so worth checking. The only filter would be in the block's settings to configure what shows in the block.
  21. Jim M
    It could be something that changed on the WordPress side or something through an upgrade of our software that has caused an incompatibility in the plugin due to it being out of date. Unfortunately, as it is a third party plugin, you would need to work with the author to determine this and resolve the issue as there is little we can do on our end to permanently resolve the issue.
  22. Jim M
    I would recommend only allowing your staff to be able to set featured images as this can create the scenario here if you allow anyone to.
  23. Jim M
    Glad to hear that it is fixed. Please let us know if we can be of assistance.
  24. Jim M
    Is there a further issue here or was it resolved as @Ramsesx mentioned with themes/etc..?
  25. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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