Jim M

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

You customized your store FURL to go to your root so you would want to revert that in ACP -> System -> Advanced Configuration -> Friendly URLs. I would not advise touching FURLs if you are not a power user. I would advise using the system controls to accomplish different things or you may end up with weird consequences like this.

Glad to hear you got it resolved!

It's a generic CSRF failure. Does this happen each time you try to login to the ACP? Ensure you load the login page anew and not hitting the back button or a bookmark.

Glad to hear you've found the problem. If it was a particular add-on, would you mind contacting the author to have them fix the issue?

Thank you for clarifying. Unfortunately, you have a significant number of third party applications/plugins and a custom theme. Please disable all third party applications/plugins and switch to an unmodified theme then please try triggering this again.

That would indicate that PHP is not running or your PHP configuration is not properly working with your web server. I'm afraid, web server management such as this is outside our scope of support. You will want to work with your hosting provider or a server administrator if you are unsure.

Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are.

You can post it here without your domain, if you'd like, or send a PM.

Please be advised I have transferred your request to our sales department. Please check your email for further correspondence.

Please provide us the URL for the Pages article and the given user who is following it and we can see why this may be.

Glad to hear you were able to resolve your question 🙂 .

8.0 should be alright but if you encounter problems, please try 7.4 and let us know.

Themes would be found in ACP -> Customization -> Themes. For particular settings or options in your custom theme, please contact your theme's author.

It's pretty simple. You will want to move all our software files from /forums to the root directory (your hosting provider can help you with this). Then you will want to change the URL in conf_global.php . Then clear your cache in ACP -> Support -> Clear System Caches.

Unfortunately, if your software is based in /forums, we do not provide any external redirect or anything of that nature so you would need to investigate how this was done.

If this is for your Guest group, that would give them access to Seeing and Reading. You will also want to check permissions in ACP -> System -> Applications to ensure that they have access to the application and module.

As mentioned above, if users are getting an error on a page when not logged in but are having no issues when logged in you will want to check permissions.

Have you ran the latest requirements checker on your server?

Minimum is PHP 7.4 so you will be fine

This is a server configuration issue, Im afraid, so you will want to contact your hosting provider.

You’ll want to ensure you’re running PHP 7.4 (or 8.0 / 8.1) and then ensure you’re able to run sessions. Please contact your hosting provider if you need help with those items.

This is something which our team is investigating in relation to PHP 8. Which your experience makes sense here that it works going back to PHP 7.4.

You're welcome. That is entirely your call. If you wish to run third party add-ons though, this is what you will need to do to find out which one is causing you issues. Then you would need to work with the corresponding author to help you resolve the issue. Third party add-ons fall outside our scope of support.

You have to go extremely slowly with your enabling here. Enough that you know exactly what caused it when you enabled it. It could take some time to show up depending on what it is so I recommend waiting some time, an hour or so between each one. Once you find out which one it is, you will need to contact the author. I'm afraid, as you've proved already, this isn't something in the core software causing this so there is nothing which would be under our scope of support.