Marc
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Everything posted by Marc
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Ive created a ticket for you on this so we can get it looked into further
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Glad to hear you sound to be getting somewhere there
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Sorry, please could you clarify what it is you are asking? Which icons are you referring to?
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Clear the session whenever browser closed
Marc replied to Pushpendra Singh Chauhan's topic in Technical Problems
Only to not tick the remember me box. Other than that, its something your browser would control, as previously mentioned -
Is that when you were adding credit? Or logging in?
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That is correct on mobile, as its sized to fit a mobile device. You would need to theme those mobile specific changes in CSS if you wish to increase that size
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Error embedding links after upgrade to latest
Marc replied to SpookyThings's topic in Technical Problems
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. -
What you would do in this situation is add credit to your account for the renewal value. You can do this from your client area by selecting 'My Details->Account Credit->Add Credit' . When an invoice is generated, it will automatically draw from account credit if there is any available.
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Repeated Log Entries after migrating to Cloud
Marc replied to David N.'s topic in Technical Problems
I have created a ticket for you on this, so we can take a closer look -
I have created a ticket on this for you, so we can take a closer look
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I would need an example user and item, so I can take a look and advise accordingly
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Clear the session whenever browser closed
Marc replied to Pushpendra Singh Chauhan's topic in Technical Problems
This is something you really need to take care of with your browser. Its not something the software would do. To give you an analogy, it would be like contacting the car manufacturer to ask them to ensure they hide your keys every time you leave your car. -
Disconnection of the site when returning to its home page
Marc replied to Olmyster's topic in Technical Problems
Please ensure you are checking the email you have on file for your client account. In any case however, this is the response from my colleague 🙂 -
Thats now sorted for you 🙂
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This is quite correct, and worth checking 🙂
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You would need to first of all ensure you are upgraded to the latest release of the software. Once you have done this, do the following Change your site to be running PHP 8.1 Upload the following file to your server, and run it in your browser https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ You should then be able to find out what is missing, as it is likely you are missing a requirement there. If the above doesnt work, it may be that you have a plugin or application that isnt compatible with PHP 8. Disable those one at a time from the admin CP until your site comes back online. If you cannot access the admin CP at all, you would need to use recovery mode to disable them, which you can find information on here Hope that helps you get the problem resolved.
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You would need to speak to the author of the plugin. Templates will generally be uninstalled when a plugin is uninstalled. In your case, it seems there has been an issue whereby that hasn't happened.
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No problem at all 🙂
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You would need to contact your email host about those, as those are errors being returned from your email provider
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There is no checkbox for log in anonymously. it's a user setting within their account settings. So they would go to {theirName}->Account Settings->Security & Privacy
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As mentioned, its your hosting company that need to assist you with that issue
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Products are not displaying in category wise
Marc replied to Nitin Sanker's topic in General Questions
Please first of all upgrade your site to the latest release and check this again with all 3rd party items disabled. If you are still having issues, please let us know and we can take a closer look.- 1 reply
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Both of these issues you ned to contact your hosting company about. We are unable to assist with hosting related problems unfortunately.
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Please visit the support area of your admin CP, and apply the patch shown. This will resolve the bulk mail issue you are experiencing.
