Tucker_v933

That is what I assumed, we have the intermediate Mozilla policy set which uses TLS 1.2 and 1.3

According to the tests it is using the new version. the old version 1 is disabled.

Somehow, only the communication for the authentication server switches to TSLv1. 

i Believe i found the issue believe I have found the issue.

it seems to be tls issue. Found it by capturing packets during registration.

is there a setting to update the TSL settings to use a higher one?

4 minutes ago, Jim M said:

Could you please message me the key you're attempting to use here?

Sent.

10 minutes ago, Jim M said:

Please ensure that your server can reach remoteservices.invisionpower.com

Thanks for your replay, is there a specific port I need to reach? or does it need a specific port open on my side?
Right now I can reach it but it always returns 500.

10 minutes ago, Jim M said:

It also is HIGHLY recommended to upgrade

As soon as we get the license fixed we are planning to upgrade everything.

We are also behind CloudFlare proxy, but we were using it before the move as well.

We have recently moved our IPS to a new server. After the move the license started giving us error, saying it is expired.

Tried refreshing and even tried resetting it from client area, but every time we just get the following error:

"There was an error communicating with the IPS License Server: . Please try again later or contact IPS technical support for assistance."

The new server is a Plesk 18.0.43 with PHP 7.0.33 (we will be updating it as soon as license is fixed) and IPS 4.1.14.2.

We asked the provider to whitelist the server so we can test if the firewall was blocking us and that was not the case either.

Any suggestions?

Thanks