TestDood

I was incorrect when I said "I'm manually upgrading my Invision Community forum from 3.x to 4.6.10". I'm actually on 4.3.6 and trying to upgrade it to 4.6.10. Tonight I restored my 4.3.6 forum from backup and have it running in its old location on my apache2 server (/var/www/html/forums), which is setup for PHP5.3 on that apache2 <directory> using php-fpm. Of course, I can't upgrade to 4.6.10 in place there, because 4.6.10 wants PHP 7.0 or later. So, I went ahead and created a new sub domain on my server that is using PHP7.4 just fine at /var/www/forums/ apache2 <directory>. But, if I move my forum to that new subdomain, I get the 500 error I mentioned earlier. I'm using the local file system for data storage. When visiting the "Data Storage" tab on my 4.3.6 system, it lists the location of /var/www/html/forums/datastorage. If I move the forum to /var/www/forums do I need to redirect that location by hand somehow? I grepped through my forum directory for that path but found it nowhere. Is this the cause of the 500 error? Looking at my php error_log gives no indication on what's going on. It is my hope to move my 4.3.6 forum from the PHP5.3 directory to the PHP7.4 directory and then hit the upgrade button on it.

Thanks for the help and clarification about support, Randy.

I've been paying yearly fees for this software for going on 19 years. Can I please have a unix support engineer to communicate with?

I am the hosting provider. I'm root access to my Debian Buster 10 box. Did you look at my .pdf where I ls -l file permissions? Please assist with file permissions information. I guess you are saying "Please post this in the support forum"? Advise where that is, seeing this is the first time I've required support in the 19 years I've sys admin-ed my Invision installation. Thanks.

p.s. celebrating my 19th year(!) of using Invision -- first time I've had to file a plea for help.

I've recently updated my Debian Stretch 9 system to Debian Buster 10 and have installed PHP 7.4. I'm attempting to manualyl upgrade my Invision Community forum from 3.x to 4.6.10 and am running into a "Please create a [...]/datastore directory and make it writeable." error when visiting my site's admin/upgrade page. Please see the attached .pdf excerpt from my sysadmin journal for details on the file permissions I have and an attempted failed solution I tried to chmod the directory. Invision_upgrade_problem.pdf Please advise on what I'm missing here on debugging this. Thank you, /Jay