Sonya*

I do not know where to find the tickets.

I would like to suggest two new actions for Achievements based on two settings in ACP: I would like to award automatically members who: Created a topic that gets “Popular now” Gives an answer that is highlighted as content with positive reputation

Follow-up. I do not know if it is related, but recently, I have noticed this warning in ACP: Note: You do not see this warning unless you try to change something in the Advanced Settings. I have (and had) no issues with tasks. They are all run without issues. This warning was shown, once I have tried to change some options in ACP on the page “Advanced settings”. The permissions are set now as required. The warning is not shown anymore. As said above, I doubt this can be related to my issue. But in case, it is, I suggest this permission to be checked in Support section as well.

Thank you for clarifying!

I use Commerce for subscriptions only. Store and Support are on the deprecation list. Question: can I disable the three modules in ACP that I do not need? And then still have my subscriptions run without issues? Thank you.

Just to illustrate, what I see in the database after I clear the system caches. Some files miss the resouce_ filename. Those files are wiped out from the disc during clearing cache and not re-created. Even if resource_data contains the BLOB data for the files. When I re-upload the files via theme resources in IPS, then the column resource_filename is set and everything is good. Until I clear the cache next time. Another files like default_photo or pattern are re-created, but in their previous version. It looks like the BLOB column resource_data has not been updated while uploading the files via theme resources.

No. As you can see on the screens above, I am using only theme resources to upload the files in IPS. My administrator confirms there is no writing issues in the upload folder. He checked the permissions. As I have stated above, we have no upload or writing issues in any other area of the site. No other folder inside uploads is affected. The issue persists only when re-creating some files in set_resources_X folders. It happens after the button Clear system caches in ACP is clicked. Or if system caches are cleared automatically, e.g., during the update started from ACP.

I tend to think it is a database issue, however. Because of “reset”. The old files are generated from BLOBs, hence the BLOBs could not been created properly while uploading. The files are OK, that's why I have no issues till the cache is cleared. The second issue: the BLOBs cannot be read/get from the database to be recreated on the disc. In this case, I am missing the files. I will contact my admin however to see if there is any issue with writing the files. But this would not explain, how my files are reset. 🤨 Additionally, we have an active site with daily attachments upload, gallery images, media uploads in Pages. We have no issues with writing these files. The issue is only with set_resources_X folders and some files inside them.

This would also explain, how I sometimes get my “old” files instead of newly uploaded. If I upload the file via theme resources and the file itself is uploaded, but the BLOB creation for core_theme_resources.resource_data fails, then I have a newly uploaded file on my disc. All good. But next time I click on clear system cache, the file on disc is deleted, and the old one is recreated from BLOB. So it looks reset for me.

Sorry, it is FTP, not SFTP. Other credentials are correct.

I have tried to reproduce it on my test server and found out, that set_resources_X folders with resources are indeed deleted by IPS, when you click on clear system cache. I have 4 themes on my test server. This is how my upload folder looks like before I clear the system cache: Then I click on clear system cache in my ACP: This is how my upload folder looks right after I click the button: Note, the folders for the themes with ID 1, 13, 14 and 18 have disappeared from disk. When I go to the site and choose a theme in the styles' menu, the folders for theme are immediately recreated in upload. I assume that recreation is made from core_theme_resources.resource_data found in database and attached to the theme. Can this be an issue? The recreation of the files in this folder fails in some cases. If the recreation of the resources fails, then I am missing the files.

They are.

The user with ID 9073 has nothing in his client account. I have removed everything. Expired and cancelled subscriptions, invoices. There is literally nothing in his client view. But he cannot buy.

I have re-uploaded them all again. I hope they stay where they are now. I will report if it happens again.

I had a subscription plan in the past that has been deleted. There were no active subscribers on the plan as I removed it. Now, the users who purchased this subscription in the past cannot buy another subscription on my site. They do not see the button “Buy”. I went and removed all previous expired subscriptions from one user. He has literally nothing in his client account now. But the user still cannot buy any subscription on my site. Is there anything else I should do, to allow users with a “deleted” subscription plan in the past to buy one that exists? I know that I can create an invoice manually, but I would rather go through all inactive subscribes of the deleted plan and allow all of them to buy on my site again. Thanks!

They are indeed removed from the disc. I suppose it is somehow related to this bug. And no, I am not IN_DEV. It is a live server. And it has never been IN_DEV. There is no /dev/ folder. So, it is not related to IN_DEV. But probably with the default theme?

This is what it should look like if the files were there. The first and the last are re-uploaded by me right now. Those without preview are just missing.

It has happened with the default photo and pattern as well. I had to upload them twice so far. The update was 1,5 weeks ago. I had to re-upload the pattern today. And now I am re-uploading the fonts.

I am pretty sure. Currently, the fonts do not have the files attached in ACP:

It has happened again with fonts right now. This is it how looks like in ACP: The entries are there. But no files are attached anymore. I have to upload them again. 😞

I've forgotten to mention that newly uploaded my custom fonts uploaded as woff2 in the theme resources have also been reset. In this case, the resource entries were there, but the font files were not attached anymore. As if someone would delete the files on the disc. I had to upload them again to get them working.

I know, it is weird 👻 As I have mentioned in this topic, our default photo has been reset to the previous one after update from 4.5 to 4.7. I had to upload the photo again into theme resources. Some days later, the default photo has been reset again to the previous one. Not the default photo, but the one we have used before the update. I have thought, well, 👻 and uploaded it again. Then some days later I have noticed that our pattern image had been reset to the previous one. Again, not the default, but the one we have used before the update. I have uploaded it again. Today I have applied the latest IPS patch and the pattern image has been reset another time. I cannot even understand where it could be saved all the time. I am replacing the image in the resources. There should not be an old file anymore. I am the only person with access to the themes in ACP. (Well, except for IPS support, but I guess they do not play with the default photos and pattern image on my site. 😄). So, the questions are: why does it happen? And where the old files are stored so that they can be used again? We use Cloudflare and Reddit if it matters. Additionally, we have "lost" our default photo in ACP after the update. ACP now uses the default IPS photo in the list of users: Note, this is not the photo, that is used as default on our site. Before the update to 4.7 we have seen here the default photo, that is set as user photo in our default theme. It's cosmetic, but probably related. Any thoughts?

This member uses the default keyboard on his iPhone. Concerning the issues on Android devices: members who use original Samsung do not have any issues. But users with devices Xiaomi and Honor cannot delete mentions. Even if they use the default keyboard.

The same has happened here. The custom profile photo uploaded to the theme resources has been deleted during the upgrade from 4.5 to 4.7. We had to upload the photo again.

I would like my moderators to create and manage stock replies. Since stock replies can be created in ACP only, I have given them an ACP access for the area: This is how they now see the area in ACP if there are no replies. Moderators cannot create new replies. If there are replies created by administrator, they can only see the list, no editing. Do I miss any other permission here, or does it work as designed? The permission is called “Manage Stock replies”, but there is nothing my moderators can manage here. 🤨