Hello,
I ordered my first IPB licence last year, for the company I was working for at the time. Whenever support was needed, the response from IPS was helpful and quickly responded to.
I've been an inactive client for a good 6 months now, and have simply left the licence to expire. A couple of weeks ago I was approached by a penitential buyer for this inactive licence. I've had some hideous errors logging into my client area these past couple of weeks.
Logging in for the first time was fine, though that's when it started to go downhill. Now my email which the client area is not even seeing my email as been stored by the system. I rightly contacted the correct support department and received an email roughly a day later, I thought the response was professional though the error still carried on.
There was several support tickets submitted as both myself and IPS attempted to get the issue fixed, though still I could not log into my account and still the system was saying my email was not attached to any account.
The last email I received from IPS was from Debbie on the 18/05/2009, that's five days now. I've not heard anything since from IPS, I'm starting to feel that they have just given up trying to fix the account problem and moved on.
I really hope this issue gets resolved quickly. If any of the staff are interested the ticket in question is ticket #573428.
