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Posts posted by PromoPoker
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Ticket #609227
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Can you provide a ticket number where you waited that long during business hours?
My last opened ticket, it was opened yesterday in the morning. This is where all this frustration comes from, when something is not working i am blocked in my development procedures. -
Ok, i exagerated, so if i wait 30h+ it`s ok?
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More than 30h passed since i opened my last ticket.
I`m aware there`s always the GMT difference , but still, it is too much to wait.
Regarding the 608369 ticket, i remember i waited a lot and when you replied with that disclaimer i just closed the ticket, didn`t want to wait another day. -
I don`t know if this is happening only to me or not, but everytime i open a ticket i receive a response in not less than 48h.
It is very frustrating when i have some little issue that can be fixed in 5 min and i have to wait 2 days for an answer.
Usually i resolve it myself after some research.
You definitely have to review your support service, isn`t this why i pay 25$ every 6 months?
Awful Support Service
in Feedback
Posted
Ok, shoot me for asking too much. <_<