Hello,
As a returning Invision customer (gone three years), I was curious about ticket responses. I guess I was spoiled with vB usually getting a response after about an hour or so. I have a ticket open which has been dragging on for days. I send in a reply and by the time I get a response from support, usually 24 hrs have passed - basically I hear nothing until the next day. It`s making solving even a simple issue seem like it has been going on forever.
Example:
One day: Sent in a ticket regarding a problem after a conversion
Following day: Have you tried running the converter again - Same day I reply: I cannot do this because......
Following day: Have you tried changing permissions - Same day I reply: No because I have suPHP installed and 777 not needed.
Following day: Did you remove the converter script because it is showing as no there - Same day I reply: Yes because it was posing a security risk leaving it active, did you want me to reinstall it again?
Following day: I await the next ticket!!!!!
I`m guessing the way this is going, it could be a week or more before we even get close to making a start on this problem once the tickets have been sent back and forth.
