I wonder if it would help reduce and/ or optimize support requests if we had an "Instructional Thread" that gave users some tips that should be done before, or as they contact support. It could even be done in categories if it got too large such as third party, software updates, etc.
I see support constantly repeating themselves on requests so it might help reduce the load unless it is out there already. So basically, those items that are constantly repeated.
Example:
A nice good blurb on how, a person seeking support, can help move forward...
Then the instructions/ tips:
Ensure your logon credentials are up-to-date in your client area
Download your database
Disable any addons
Ensure requirements are met for any updates (i.e. correct PHP version, MySQL)
Contact third party addons for any conflicts
See if there is a related post to your issue
Etc.
(or words to that effect.)
😎