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Hi! Thanks for all the suggestions. The user did everything, suggested and actually reinstalled browsers. They did change to the default theme (which took some explaining, because they were sure it was broken since it was just plain white with no design). Starting last night, however, everything seems to be working fine. Not sure what it was causing the issue, but thanks for the help. Something worked!

You do have to go into your Client Area and download the Pages app and install on your server to access the options. I remember having this same issue. 🙂 In your Client Area, click the "Download Invision Community" button. Then, download the package. Only upload applications/cms folder, then go to the Applications page in your Admin CP. You will see Pages in Applications currently not installed section.

Hoping there may be an answer for this. A member is having issues, because his iPad cannot view either of our two communities (which are updated to the most current). Here is his description of the problem. Any ideas? Thanks in advance! I was hoping you might help! I started having problems opening this forum and the world forum on my iPad about a month or two ago. I sometimes get a “the server stopped working” message but mostly it just spins and never opens up. I thought it was something with my old iPad….it was very old. But I now have a brand new one and unfortunately I am having same problems. I know my internet is working because I can pull it up on the laptop I keep upstairs, as well as on my phone. All other sites work on the iPad as well. Occasionally The Forum will load and work but maybe only two tries in ten. Although my IPAD is brand new, I did see there was an update available so did that last night. I am operating on 14.8 now if that helps your techs. Unfortunately last night the update did not work and things were the same. I use Safari browser, never used the Taptalk. Any suggestions? I usually surf the forum on the iPad and I am really missing that.

Haven't gotten that one changed yet. Hopefully, someone will come along who figures it out. I also wish there was a way to show how many threads were in a forum (from the main front page), not just the post count.

Go into your theme (in the ACP) and click the "Edit HTML and CSS" button on the right. Then, once you're in that area, there is the "Templates" tab on the left. Navigate to forums/topics/postContainer N.B. I changed the "short" to "long", as highlighted in this screencap. Hope that helps!

Just to add another voice here . . . we run two forum communities, and this abbreviation of the post count is bothersome to the whole staff team and a lot of members. It would be really nice if this could be an option to have full numbers shown in all places. No abbreviations. Thanks.

Just bumping this in hopes that there may be a way to do this. Still haven't found one so far . . . Thanks in advance!

Hoping someone here may have found a way to do this -- I'd like the number of threads in each forum/board to show, as well as the number of posts. In the older versions of the software that was possible, but I haven't been able to find out how to get that done since upgrading to 4.5. I took this screencap, and I'd like the number of threads to show where the red circles are. Thanks in advance for any help!

I'll open a ticket then. We tried posting responses to threads of various ages and sizes.

Okay, finally able to get the two communities switched to cron about two days ago. The smaller community is working flawlessly now! Notifications within five minutes, usually within two. However, the larger and older community is still not working. We have spent time testing notifications for posts, PMs, etc. The timing is sort of all over the place, so we've been making a list as follows (and we got some right away, but keep going and you'll see that numbers of them took hours to arrive)-- Notifications of Reply to thread: Sent 12:58 - Rec'd 1:17 Sent 1:30 - Rec 1:30 Sent 1:32 - Rec 1:32 Sent 1:31 - Rec 1:37 Sent 1:31 - Rec 1:37 Sent 1:33 - Rec 1:42 Sent 1:31 - Rec 1:47 Sent 1:32 - Rec 1:47 Sent 1:48 - Rec 1:49 Sent 1:49 - Rec 1:49 Sent 1:49 - Rec 1:49 Sent 1:50 - Rec 1:57 Sent 1:49 - Rec 1:57 Sent 1:49 - Rec 2:07 Sent 1:50 - Rec 2:07 Sent 2:19 - Rec 2:19 Sent 2:19 - Rec 2:19 Sent 2:19 - Rec 2:20 Sent 2:19 - Rec 2:27 Sent 2:19 - Rec 2:37 Sent 2:19 - Rec 2:57 Sent 3:33 - Rec 3:33 Sent 3:33 - rec 3:33 Sent 3:33 - Rec 3:33 Sent 3:34 - Rec 3:42 Sent 1:30 - Rec 3:57 Sent 3:34 - Rec 4:12 Sent 1:49 - Rec 4:17 Sent 1:50 - Rec 4:17 Sent 2:20 - Rec 4:47 Sent 3:34 - Rec 4:52 Sent 2:18 - Rec 5:57 Sent 3:34 - Rec 7:12 Sent 1:33 - Rec 11:02 Sent 2:19 - Rec 11:47 Sent 3:34 - Rec 11:52 Sent 3:34 - Rec 11:52 Notification of PM: Sent 12:57 - Rec 1:07 Sent 12:53 - Rec 2:12 Sent 1:52 - Rec 3:07 Sent 3:44 - Rec 3:55 Sent 3:53 - Rec 3:54 Sent 4:03 - Rec 4:03 Sent 12:52 - Rec 4:32 Sent 3:58 - Rec 5:12 Sent 3:47 - Rec 6:17 Does this seem like I should submit a ticket?

Thanks! I've sent that to the Tech who handles the Server, so we'll see about getting that changed. Really appreciate the help, and I'll be sure to post here once it's been changed.

We're running IPS on two different communities, hosted on one server but totally separate sites. For years now, the e-mail notifications (for replies, PMs, etc.) have been very slow, sometimes slap dash. The long-time staff felt this was normal for IPS. However, in the last couple weeks, I've had occasion to post on two other communities using IPS (totally updated version, just like we're running) -- and the notifications were practically instant from both, with the longest one taking about four or five minutes to show up. This makes me realize that we've got an issue somewhere. Up until now, we've had the forum base e-mail running on an address from our domains. Notifications take hours or days to show up . . . if they show up. Having had server issues with domain addresses on another site that I've worked on, we switched the e-mail address to a GMail account this morning to see if that made a difference. Tested various PMs, thread replies, contact messages, etc. About 50% of them came in 60 seconds or less. About 35% of them took around 4-5 minutes to show up. The remaining ones have not arrived yet. So, the results with the GMail were definitely better, but still something not working correctly. Mail Delivery Method is set to PHP. Any suggestions on what may be going on here? Thanks in advance!

Thanks. The problem at this point is that we don't know what account is being used. The original account for the banned member is totally banned with no access or permissions. Unfortunately, the member is now using an account of a friend. He bragged about this via another platform to a member-in-good-standing of our forum. But he absolutely would not tell the name of the account or owner of the account that he was using. I think this sort of leaves us trying to spot odd behaviour.

Hoping someone may have some ideas here. We had a big incident some months ago and were forced to ban a member. Recently, he has been allowed to use an friend's old account on the forum. This all came through a "friend of the friend" who was unwilling to divulge the name of the account being used. Checked the IP Address of the banned account, but it is not showing up again. Does anyone know of other ways to trace activity and link it to a certain member?

Thanks for following up. No, this has not gotten fixed so far and members are still having the issue as of yesterday. I've been hesitant to open another ticket, as I have one open about another issue, but I will put the info together and open a ticket. Thanks for asking!

Thanks! We do not have archiving enabled, so that's one thing to cross off the list. You're right -- there's no way to be totally certain that this is not happening on other boards, though members were quick enough to note their missing posts in the one board and have not noticed in any others. This wasn't an issue that I meant to drop, but we've had a number of other issues come up that have taken all my time and more. It's a very old community that has had a number of Admins over the years. Sadly, the IPS software was not updated for over a period of seven years until things had gotten so bad that it's been a year and a half of clean up. I'm totally volunteer (as is everyone on the community) and while I've managed multiple websites for years, this is the first time I've had experience with forums of any kind. The last seven months has been a real jump into the deep end trying to get things fixed up without upsetting the entire community. The 4.6 update changed a number of things that were considered "important", so it's been a lot to deal with. Until the recent posts on this thread, I realize that this issue had slipped my mind. Oops!

Nothing showed in the Moderator log, so it was definitely not a staff member. I never ended up starting a ticket on this one, as we have had three serious issues since and I have worked on those. Only one board in our community appears to have been affected -- and thankfully, it was not an important one.

Before opening a ticket on this, I wanted to make sure this isn't just something obvious that I did wrong. Our forum has added a Profile Completion Step in the last month. Over the past couple of weeks, a number of members are having trouble with this -- they are on desktops and laptops, not mobile. When they have to log-in, the required fields come up. They fill them out and hit the "Submit" button. The waiting wheel spins . . . and spins . . . and spins. Several members waited a full five minutes before closing out the screen and contacting the forum staff. On those member accounts, an Admin is having to fill in the fields through AdminCP, then the member can edit them. Is this likely an issue, or is it something I may have configure incorrectly? Thanks!

Hi! This is exactly the answer I needed. Thank you so much. Quick question. I followed the steps exactly, but when I go into Account Settings to link the account, this is what comes up: I even deleted the whole thing in both AdminCPs and went back through the step-by-step instructions to redo the settings. I've tried this on two accounts, both with the same result. I did verify the passwords on both. Any idea what I may have done wrong?

Okay, this might be a silly question, but it was asked and I have no idea on the answer. 🙂 As mentioned above, we separated a large portion of our larger community into its own IPS community. This has not worked out as hoped, and now members don't like the idea of two accounts, one for each separate community, etc. Is it possible to operate two nav bar tabs in one community that go to sections both operating as a forum? That's confusing, but the main tab on our nav bar for the site is the "Forums" tab which is the current forum set-up. We then have other tabs using the Pages app, etc. Is there a way to create a second forum in the community that could show as another tab on the main nav bar? That would keep posting separate, but allow users to log in with one account in the one community.

Thanks! That looks like just what I needed to know.

Several years ago, a portion of our thriving community was separated into a separate IPS community on its own. It's an experiment that may not be working, so staff is starting to discuss options. Is it possible to import all posts and members from the one community into the first community? Both are running the current IPS version, etc. Totally updated. I've been reading through posts here and doing a Google search, but no results are showing for import options since before 2020. Thanks.

Thank you for posting this! The subject just came up, and this saved me the time of finding it myself. Great tool. Anyone know if the follows are removed immediately, or will it take a little while for the system to reset?

Thanks so much! I use that feature to get the feeling, but I didn't realize that is what the mobile device would see. Great to know. We should be good then, so I think we'll issue an announcement. 🙂

Thanks very much! Personally, I don't have a mobile device, but we do have a number of members who use them. We'll work on an announcement and Tapatalk removal.