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Everything posted by Mark
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Open/Working ticket
You can edit the settings of the Working status to not consider itself open in that case.
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Users can have many purchases of the same subscription
Updating Status to: Confirmed - General -
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Stock Count
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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External Links open in same page
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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Nexus Create Invoice and Renewal Function
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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Issues while creating invoice from ACP
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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Stock Count
It is possible that the stock levels may decrease past 0 if multiple orders are received simultaneously.
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External Links open in same page
Updating Status to: Unconfirmed In tickets, for example 830977
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Deleting tickets
Updating Status to: Cannot Reproduce -
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Issues while creating invoice from ACP
Updating Status to: Cannot Reproduce Could you submit a ticket so I can take a look?
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Nexus Create Invoice and Renewal Function
Updating Status to: Cannot Reproduce Could you submit a ticket so I can take a look?
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Open/Working ticket
Updating Status to: Not a Bug The board index pertains to all open support requests - the ACP filters out your departments and so forth. This is intentional. It's also not possible to change - ACP preferences are stored in a way that is not accessible to the front-end for security.
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Contact Us hook missing the closing </li> tag
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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Renew of a subscription with different renew terms
Updating Status to: Not a Bug Once the user has selected their desired renewal terms, there is no option to change that.
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External Links open in same page
Updating Status to: Cannot Reproduce What external links?
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cannot purchase by direct link
If it were done this way, anyone you give the link to would be able to hand that link out, thus defeating the point of hiding it. You can't have a permissions system based on hoping nobody guesses the URL - that's insane. If you want anyone to be able to purchase it - make it visible in the store. If you want only certain people to be able to purchase it - limit it to the desired usergroups. If you want only individuals who request to purchase it to be able to purchase it - generate an invoice for them. Ultimately though, while this is my opinion, I don't have the authority to change the behaviour of the software in a maintenance release anyway - feel free to open a feature request topic if you'd like it to be considered for the next point release.
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cannot purchase by direct link
Updating Status to: Not a Bug You're right, Not a Bug is a better status
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Auto-Upgrader
Last year, we added an auto-install/upgrade tool into our client area. The tool would upload the latest version of the IPS Community Suite to your server automatically. The way it worked was after submitting the request, you were entered into a queue, and a program on our server uploaded the files, and emailed you when it was done so that you could run the upgrader script. It normally took about 30 minutes. 30 minutes is pretty good. For someone without the technical knowledge to upgrade, it's a great alternative to asking for a support agent to do the upgrade for you (especially just after a release when everyone is doing just that). However, many users still prefer to do the upgrade themselves (after all, if you can download the source files and upload them to your server in the same time, what's the point?). We decided we should try and get that time down. We also wanted the process to be much more seamless - so you click "Upgrade", get a loading screen, and then are taken immediately to the upgrade script when it's done, rather than waiting for an email. Interested to see how fast we managed to get it? Take a look for yourself: Watch Video In addition, the system can now handle communities that have renamed their admin directory seamlessly without issue (it previously reset to /admin), and the system will automatically detect which encoding of IP.Nexus to use for your server, if applicable (previously it would only use Zend). We really hope the Auto-Upgrader will provide a much easier way for you to keep your community up-to-date with the latest features and enhancements. If you've not already upgraded to IP.Board 3.4, why not go and try it out now? To access the tool, simply go to the Purchases area of the client area, select the community you want to upgrade and click the big "Upgrade Now" button.
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No furl redriect in purchase items
Updating Status to: Not a Bug Nexus stores the URL, so this would be incorrect if the file name was changed - Downloads needs to handle this.
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Can't Create Advertisment as HTML
Updating Status to: Duplicate -
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I have a coupon to use - remove from gift vouchers
Updating Status to: Confirmed - General -
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Parent link in Package list
Updating Status to: Not a Bug -
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View History
Updating Fixed In to: 1.5.6 Updating Status to: Fixed -
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On site notifications do not work when ticket receives a reply
Updating Status to: Not a Bug -
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Support email format
Updating Status to: Duplicate -