Do you have a few minutes to help us with Trustpilot?

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Posted February 24Feb 24

Community Expert
Management

We always strive for excellent customer service and we work hard to deliver a great product. The hundreds of happy customers that are active on this forum give a fair and balanced view of Invision Community.

Despite our best efforts, some relationships with customers break down through miscommunication, misunderstanding, and sometimes we do drop the ball and fall short of the standards we set.

However, we genuinely believe that we deserve a better rating than the 2.2/5 we currently have on Trustpilot. Unfortunately a very tiny majority use this review site solely to talk about a poor experience they have had whether it's deserved or not. We do not ask for reviews as part of our onboarding process as many services do, but I am asking for some more honest and fair reviews of Invision Community. Capterra has a mix of reviews with a total score of 4.4/5 which we feel closer represents the customer experience.

If you have a few minutes, I'd love if you could leave a few words on your experience with Invision Community on the Trustpilot site.

Gary, Day., ClawOfWinterfell and 9 others
12

February 24Feb 24

If you have a few minutes, I'd love if you could leave a few words on your experience with Invision Community on the Trustpilot site.

Done

February 26Feb 26

Author
Community Expert
Management

Thanks Gary, I always appreciate your support.

Gary
1

1 month later...

April 2Apr 2

Despite our best efforts, some relationships with customers break down through miscommunication, misunderstanding, and sometimes we do drop the ball and fall short of the standards we set.

Hell, 20 years ago, I got drunk and went off on your development team. It happens. :-)

(The fact that I'm still here after those 20 years says a lot about Invision - also a lot about apologizing ... Lindsay was going to give me the boot for hurling invectives via PM; then, I woke up the next morning and was like, "Oh, yeah, I should probably apologize.")

Edited April 2Apr 2 by donrocks