dtwood01 Posted December 2 Posted December 2 Over the past few months we have seen an uptick of users reaching out via our contact form and stating that they are unable to complete the Question & Answer challenge. The questions we ask are very simple. Ex: "What is the third letter of the 5th word in this sentence." to which the answer is of course t or T. The users almost always provide the answers in the contact email to us for all of the questions, the language in the emails do not lend themselves to be spam related, and when testing ourselves, we are able to create accounts and successfully complete the security challenge. What could cause users to fail this challenge, even when answering them correctly? Has anyone else had this issue?
Marc Posted December 2 Posted December 2 I've not seen this happen, and the use of these is very common. Is it something you are able to replicate yourself?
dtwood01 Posted December 2 Author Posted December 2 We have tried on several occasions to replicate it to no avail. We have even replaced some of the questions with new after the first couple of complaints thinking there might have been some bug. Still receiving complaints every so often.
Marc Posted December 2 Posted December 2 May be worth checking if they have a common browser, or more likely browser plugins
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