Hello,

We have v. 4.7.9 and we wanted to upgrade to the latest.

We got a message on the 1st step that we need to fix our database and a lot of sql code. It didn't manage to run automatically so we had to run it through the phpadmin.

All commands completed with no issues.

Still when we run the the upgrade we get the same message on the Fix this step and the same chunk of commands that we got in the first place as if it does not detect the changes.

On the support page we have only 2 issues - one for the upgrade and 1 for the database. Running the FIX THIS from there also results in the same message - fix it manually/which we have already done/ or automatically.

Could you please advise what should we do in this case to upgrade?

 

P.S Appologies for double posting , i have found this support forum later.

I also tried to update our forum, however after downloading the package and clicking on the "Continue" button, I get a message :

There are no applications available to upgrade

This is on our staging version and I tried the same on the live site and the same message appears.

Any help will be appreciated.

 

 

This is something we are currently aware of, and will have resolved as soon as possible

Thanks for the feedback. Will wait for the update about when this is resolved.

 

This is something we are currently aware of, and will have resolved as soon as possible

Is this relevant for our case as well?

 

Is this relevant for our case as well?

If you are having the same issue, its very likely yes.

sorry I just realised you are self hosted there. Its likely not the issue in your case. Are you havoing exactly the same issue there?

 

If you are having the same issue, its very likely yes.

No, we don't see such message.

We see the upgrade is available but on the first step we get : 

  Quote

There are some problems with your database. Normally it is safe to try to fix these problems automatically however if your community is large, you may want to run the necessary queries manually. If so, the queries to run are:

We have run all the sql commands listed and still they keep showing as if not detected that they had been run already. How to pass this step successfully?

 

No, we don't see such message.

We see the upgrade is available but on the first step we get : 

We have run all the sql commands listed and still they keep showing as if not detected that they had been run already. How to pass this step successfully?

Go to support in your admin CP and ensure you have addressed all other items in the mysql section. Especially if utf8mb4 is mentioned

 

I also tried to update our forum, however after downloading the package and clicking on the "Continue" button, I get a message :

There are no applications available to upgrade

This is on our staging version and I tried the same on the live site and the same message appears.

Any help will be appreciated.

 

 

Please try yours again now

Do we need to convert? 

These are the notices.

Yes, as mentioned by my colleague, you would need to convert to UTF8MB4 and it is highly recommended to do InnoDB as well.

Problem also during the upgrade process

Forum is now locked and unavailable for public
Some admin functions seems low or non available

 

 

 

Problem also during the upgrade process

Forum is now locked and unavailable for public
Some admin functions seems low or non available

 

 

Who is your host? Just as the error message says, you will need to contact them about this.

 

Who is your host? Just as the error message says, you will need to contact them about this.

Planethoster, Quebec

I have contacted them, of course.
I don't think they can help to unlock the forum ...

 

Edited September 6, 20231 yr by Philooo

 

Planethoster, Quebec

I have contacted them, of course.
I don't think they can help to unlock the forum ...

 

They would need to resolve the issue with PHP before you can continue the upgrade. There is no way to unlock your community without moving forward with the upgrade or  restoring a backup of files from the previous version you were on. This is typically, a very quick thing for your hosting provider to resolve so I would wait on them to do that for you.

The error message is not the same at now

 

The error message is not the same at now

It is still something your hosting provider will need to assist you with as it is an issue with your PHP configuration.

Hi Marc,

All good now, the staging version of the forum updated fine.

Thanks.

 

It is still something your hosting provider will need to assist you with as it is an issue with your PHP configuration.

Not PHP configuration
As the website was recentely migrated from a cPanel hosting to a non-cPanel hosting, it seems that Invision system had kept some old path references.

Clearing all caches before uprgrading solved the problem and the new version was correctely installed some minutes ago.

Suggestion : may be clearing automatically all caches before upgrade process could be an idea

There should be no need to clear caches no upgrade. Something seems to have been an issue on your move there, and really you should clear cache once you have moved your site

 

Yes, we forgot to clear caches after moving the website