IndianaJoe Posted August 23, 2023 Share Posted August 23, 2023 I have an item in my store that people are trying to purchase and get a message that they don't pass the security check. I am not sure what is causing this. I know the work around is that they need to create an account first then are able to complete the purchase. Any tips on what to do to get this fixed? Link to comment Share on other sites More sharing options...
Marc Posted August 23, 2023 Share Posted August 23, 2023 This doesn't actually sound like something within our software unless its guests you are referring to that are registering during that process? Link to comment Share on other sites More sharing options...
IndianaJoe Posted August 23, 2023 Author Share Posted August 23, 2023 3 minutes ago, Marc Stridgen said: This doesn't actually sound like something within our software unless its guests you are referring to that are registering during that process? Yes they are guests and registering during the purchase. I am using Stripe as my payment system, if that is of any help. It isn't happening "all" the time, but I have received a decent number of people saying they are running into this. Once they create the account, THEN go to the purchase everything is fine. Link to comment Share on other sites More sharing options...
Recommended Posts