Dave MacDonald Posted June 24, 2023 Posted June 24, 2023 (edited) We have been getting reports of members experiencing sporadic 403 errors when using the forum. These affect the user for a couple of minutes, during which time they are unable to access the board. It only seems to affect the individual user, not the board as a whole. I experienced one myself this morning, have attached the error for you to see. Be grateful if you could advise? Edited June 24, 2023 by Dave MacDonald
Jim M Posted June 24, 2023 Posted June 24, 2023 Could you please let us know what the users were doing at the time which they encountered this? This is typically our firewall blocking the user for an action we deemed unsafe or suspicious. However, it could be in error so we want to double check what is happening.
Dave MacDonald Posted June 25, 2023 Author Posted June 25, 2023 (edited) 19 hours ago, Jim M said: Could you please let us know what the users were doing at the time which they encountered this? This is typically our firewall blocking the user for an action we deemed unsafe or suspicious. However, it could be in error so we want to double check what is happening. Hi Jim, I wasn't doing anything out of the ordinary, it happened to me when I went into the reports section to look at a couple of reported posts. Other users have said it's happened when they are just browsing the forum. Seems to last for maybe a minute then the session returns to normal. Very hard to re-create. I'm on the forum every day and it's only happened to me once. User just reported that this happened to them just a few minutes ago if that helps at all. User in question was "Rugster". Just browsing the forum. Edited June 25, 2023 by Dave MacDonald
Dave MacDonald Posted June 26, 2023 Author Posted June 26, 2023 Message posted by one of our members this morning.
Andy135 Posted June 26, 2023 Posted June 26, 2023 I just got the same error when I ran the upgrade process today. As you can imagine it raised my blood pressure somewhat 😬. The site seems to be available now and running the upgrade process - fingers crossed it's nothing to do with the upgrade itself....
My Sharona Posted June 26, 2023 Posted June 26, 2023 (edited) I got this page as well yesterday while working in the ACP. I was changing a setting across all user groups. After about 30 seconds the site would return again but it happened like, 4 times within a 5 minute window. I figured it happened because I was moving along too fast(?), though that shouldn't be an issue. Just got that impression. Edited June 26, 2023 by My Sharona
Management Lindy Posted June 26, 2023 Management Posted June 26, 2023 Sorry for the inconvenience; we have deployed a change on our end to hopefully alleviate this concern. My Sharona, Dll, Dave MacDonald and 1 other 1 3
kammeret.no Posted June 27, 2023 Posted June 27, 2023 I'm talking to a user on our forum now that's been getting this error for several days. it works on his 4G cell phone, but not from his wifi at home. and just now he says he's getting the same error when trying to read this thread.
Dave MacDonald Posted June 27, 2023 Author Posted June 27, 2023 Just to say we've had no further reports of the 403 on our site since Lindy posted that a change had been applied.
Jim M Posted July 18, 2023 Posted July 18, 2023 Please let us know what the activity is that you're performing and we can investigate.
BakuEdi Posted July 18, 2023 Posted July 18, 2023 Just now, Jim M said: Please let us know what the activity is that you're performing and we can investigate. We just upgraded last night, and today I received this screenshot from the user, who had to change the ISP to enter the forum....
Jim M Posted July 18, 2023 Posted July 18, 2023 Just now, BakuEdi said: We just upgraded last night, and today I received this screenshot from the user, who had to change the ISP to enter the forum.... If they are receiving this without ever visiting your community, this would indicate that they are in a banned region which cannot access AWS. If they are receiving this sporadically, we would need to know what action they are performing as our firewall is blocking them.
BakuEdi Posted July 18, 2023 Posted July 18, 2023 1 minute ago, Jim M said: If they are receiving this without ever visiting your community, this would indicate that they are in a banned region which cannot access AWS. If they are receiving this sporadically, we would need to know what action they are performing as our firewall is blocking them. Not banned at all, since he is daily active user, who has 36K posts in our community, the issue started after yesterday's upgrade. And when he tried the different ISP he managed to avoid that 403 error....
Jim M Posted July 18, 2023 Posted July 18, 2023 1 minute ago, BakuEdi said: Not banned at all, since he is daily active user, who has 36K posts in our community, the issue started after yesterday's upgrade. And when he tried the different ISP he managed to avoid that 403 error.... This is not banned within your system but rather our infrastructure provider Amazon Web Services. If they are trying a different ISP, it may be that one is not blocked.
BakuEdi Posted July 18, 2023 Posted July 18, 2023 Just now, Jim M said: This is not banned within your system but rather our infrastructure provider Amazon Web Services. If they are trying a different ISP, it may be that one is not blocked. Thank you for the prompt reaction. I will talk to him again, and come back if any questions. Have a great day.
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