Since the last 'bug fix update which repaired the REPORTS panel (as below), Admins/Mods are not receiving email advice of a new Report.  The Notification badge shows ok.

I have checked that all notification types are selected, cleared the cache again and still not working.  Any ideas welcome.

I would need an example user and item, so I can take a look and advise accordingly

I think we have the same issue on our community. Don't think I've seen any emailed notifications for reports since 4.7.5

 

I would need an example user and item, so I can take a look and advise accordingly

Details provide via PM.  Hopefully all updated login details allow you to access the 2 sample REPORTS shown as 'under review'.  No Moderators rec'd an email advice for those and a few others since 'completed'.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

Is there no patch available for this as yet? It's hurting our work flow and having notifications of new reports is even more important for us over the Christmas period.

Not yet, no, but will be included in a future version, likely the next release.

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

 

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

We're deploying a patch tomorrow morning to address this issue. Sorry for the inconvenience!

The patch for this has now been released. Please visit the support area in your admin CP if you wish to apply the fix for this problem.

Thanks for sorting this. Merry Christmas 🎄

Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be.

 

Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be.

Are you getting push notifications for other items?

 

Are you getting push notifications for other items?

Yep

Just taking a look there. Reports dont actually have push notifications

 

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

For the record we'll await the full update, tks Marc.

 

For the record we'll await the full update, tks Marc.

No problem at all. Of course thats your choice 🙂 

 

Just taking a look there. Reports dont actually have push notifications

You're right, sorry. I was looking at the auto moderation notification settings.

 

You're right, sorry. I was looking at the auto moderation notification settings.

No problem. If it makes you feel any better, I didn't realise either 😄