I've had one of our site users who posts / reads via his Samsung S22 Ultra and recently has had issues on our site when he posts. 

What happens is, he writes out his post, but when submitting his post there seems to be numerous blank lines under his post which extends the space his post takes right down the screen. I've not seen it with anyone else, and not heard of it before, but could someone shed any light on this? Is it something that has happened before? What could I/he do? 

It's an error that doesn't appear for him on any other site. 

Thanks

Check he isn't using a custom editor on his phone. We've not seen any other reports of this either. Unfortunately, this will be a device issue rather than one with your site.

Samsung browser?

I've asked the question... I'll report back, but I suspect he's using Samsung's browser.

  On 11/17/2022 at 1:12 PM, My Sharona said:

Samsung browser?

Yeah he's using Samsung's browser. I've asked him to try Chrome on his device...

Edited November 17, 20222 yr by Owlsonline Admin

All good with Chrome, it's definitely Samsung's browser causing the issue,

Unfortunately, this seems to be a bug with his browser rather than with the software itself. 

I've got another site user who has the exact same issue, using a Samsung Galaxy S21 now.

It’s most likely all Samsung S21s. 

As mentioned, it may well be all on that browser. The fact its actively adding extra lines into the editor however is a browser issue, rather than one with the software, unfortunately

With so many people using S21's as it's a popular device right around the world, and Samsung browsers being widely used is there any chance of someone looking at it? I'm asking people to use Chrome or other browsers instead .. But it won't just be my site users will it?

We dont actually have any control over what the browser itself enters into the editor unfortunately. Therefore if its entering extra space, there is only the browser that can resolve that.

 

I have tagged developers anyway to see if there are any further thoughts on this of course

  On 11/17/2022 at 11:48 AM, Owlsonline Admin said:

there seems to be numerous blank lines under his post

the user probably adds a few invisible empty paragraphs (<p>empty</p>) when writing, hence the empty space.

Edited November 25, 20222 yr by SeNioR-

  On 11/25/2022 at 12:27 PM, Marc Stridgen said:

We dont actually have any control over what the browser itself enters into the editor unfortunately. Therefore if its entering extra space, there is only the browser that can resolve that.

 

I have tagged developers anyway to see if there are any further thoughts on this of course

Thank you Marc.

I'm having same problem with a user on our site using Samsung S22 and Brave browser. Running latest version of IPBoard.

  On 11/26/2022 at 1:37 PM, NAWAC said:

I'm having same problem with a user on our site using Samsung S22 and Brave browser. Running latest version of IPBoard.

Please note we only support the native browser on mobile devices. Third party browser, like Brave, would not be supported, I’m afraid. 

  On 11/26/2022 at 1:37 PM, NAWAC said:

I'm having same problem with a user on our site using Samsung S22 and Brave browser. Running latest version of IPBoard.

Earlier posts here have stated that it was the Samsung browser causing this issue on a S22. By adding the Brave browser to the equation on the S22, it would seem to lend to the issue possibly being on the S22 itself.

  On 11/26/2022 at 4:00 PM, My Sharona said:

Earlier posts here have stated that it was the Samsung browser causing this issue on a S22. By adding the Brave browser to the equation on the S22, it would seem to lend to the issue possibly being on the S22 itself.

Certainly, seems to be the case. Its actually more likely the keyboard causing it than anything else

If possible, can someone send me a URL to a post which has the empty lines? There may be a css solution which can help temporarily, until the issue is fixed by Samsung or CKEditor 🙂 

  On 11/26/2022 at 1:37 PM, NAWAC said:

I'm having same problem with a user on our site using Samsung S22 and Brave browser. Running latest version of IPBoard.

The user said he disabled Power Saver mode on his S22 device and now it works fine while posting to our forum. Weird.

  On 11/30/2022 at 2:04 PM, NAWAC said:

The user said he disabled Power Saver mode on his S22 device and now it works fine while posting to our forum. Weird.

Very weird indeed.

Can anyone else confirm this?

@NAWAC Are you going to send this link or not?

  On 11/30/2022 at 2:06 PM, Marc Stridgen said:

Very weird indeed.

Can anyone else confirm this?

I have a couple members who have had issues with different functions (not all related to the issue here) not working properly, such as email notifications for items they may be following. Turning off the 'battery optimization'  (which was recommended course of action by a developer) has seemingly fixed their issues (I know, doesn't make a whole lot of sense).

Edited November 30, 20222 yr by My Sharona

  On 11/30/2022 at 6:10 PM, My Sharona said:

I have a couple members who have had issues with different functions (not all related to the issue here) not working properly, such as email notifications for items they may be following. Turning off the 'battery optimization'  (which was recommended course of action by a developer) has seemingly fixed their issues (I know, doesn't make a whole lot of sense).

For a little more context. two users are reporting a Samsung device(s) and a Cubot 9, both run Android OPSYS.

  On 11/30/2022 at 6:10 PM, My Sharona said:

I have a couple members who have had issues with different functions (not all related to the issue here) not working properly, such as email notifications for items they may be following. Turning off the 'battery optimization'  (which was recommended course of action by a developer) has seemingly fixed their issues (I know, doesn't make a whole lot of sense).

Fascinating. Thank you for sharing that information. Sound like they have indeed broken something

Here's proof of it on our site..

https://www.owlsonline.com/topic/1017-the-world-cup-thread…/?do=findComment&comment=24498