Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 7, 20223 yr I bought it based on reviews but I do not like how it works and I whish I never bought it. Is there any way I can refund it and delete it?
January 7, 20223 yr I bought it based on reviews but I do not like how it works and I whish I never bought it. Is there any way I can refund it and delete it? You'll have to contact the 3rd party developer / designer and discuss it with him. If he agrees, he'll reach out to us to initialise the refund.
January 7, 20223 yr Community Expert Solution You would need to request this from the author, rather than ourselves.
January 7, 20223 yr He did replied. And agreed to a refund "today or tomorrow". I am waiting. Done. 🙂
January 7, 20223 yr Author Thank you so much @TAMAN! I hope you sell many more copies. Edited January 7, 20223 yr by dutchsnowden
January 10, 20223 yr Community Expert What happens if the author / developer doesnt reply ? The answer to that question is that you could contact us provided you have left reasonable time for them to respond. This is not to say we would refund on that basis. It would depend on the scenario
January 10, 20223 yr The answer to that question is that you could contact us provided you have left reasonable time for them to respond. This is not to say we would refund on that basis. It would depend on the scenario Thanks - Whats reasonable time ? 7 days ? month ?
January 10, 20223 yr Author Not as answer to last posts here, but I did already received the refund yesterday. Thanks @TAMAN and I truly appreciate your work in the marketplace and your support in my particular case.
January 10, 20223 yr Community Expert Thanks - Whats reasonable time ? 7 days ? month ? This would depend. If someone states they are away for a week, then clearly 3 days would not be reasonable. If someone disappears entirely and you don't get any response for a week, obviously that is unreasonable. However if you put in a request on 23rd December, and haven't received a response by 4th Jan, that's entirely reasonable, as its Christmas. In addition to that, if its something that may take some looking into, that may take more time than someone just asking if something is possible. In short, there is no simple answer to your question.
