Question: How often do I have to comment on this until someone from the support teams opens a ticket for my case? 🤔 As already mentioned I have this problem also with the unmodified theme.

 

Question: How often do I have to comment on this until someone from the support teams opens a ticket for my case? 🤔 As already mentioned I have this problem also with the unmodified theme.

Without some way of being able to replicate it, Im not sure what a ticket would achieve here. In addition, what would be the purpose of the ticket? We have access, and you have given us the information as to where you are seeing it. But we are not seeing the issue. 

If you can provide a way for us to actively replicate the problem on your site, then of course we can look further.

How can I share information with you without posting it here public? 😉

The old ticket system is gone. 

 

How can I share information with you without posting it here public? 😉

The old ticket system is gone. 

If there is information you wish to share which cannot be placed in public, I can certainly create a ticket for that purpose. I'm sure you can appreciate however that there is no way at all for us to know you wish to do this, unless you let us know you wish to do this.

I have created you a ticket. Please provide this private information there

@Marc Stridgen @Matt @Jim M

It seems that my thread has been hijacked... how do we go about opening tickets for issues now? I've been able to duplicate my issue multiple times, multiple computers, multiple accounts.

 

 

@Marc Stridgen @Matt @Jim M

It seems that my thread has been hijacked... how do we go about opening tickets for issues now? I've been able to duplicate my issue multiple times, multiple computers, multiple accounts.

 

We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved

 

We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved

Ok, thank you.

@Apfelstrudel I see my colleague was awaiting a response from you on adding some debugging for this. Did you see that response?

Hello Marc,

I'm still trying to save a HAR file but the error doesn't appear to often especially in Chrome. In FF I get it more often.

Your colleague will get it asap.

 

Hello Marc,

I'm still trying to save a HAR file but the error doesn't appear to often especially in Chrome. In FF I get it more often.

Your colleague will get it asap.

No problem. Just making sure you had what you needed to proceed 🙂 

 

We have a ticket open with Apfelstrudel above, so will let you know the outcome of that once its resolved

Is there an update on this, or do I need to open a ticket for my case? It sucks and causes confusion not having a proper "home" page on the site.

 

Is there an update on this, or do I need to open a ticket for my case? It sucks and causes confusion not having a proper "home" page on the site.

This is still under investigation, I'm afraid. Sometimes odd issues like this can take time. If you have any further information to provide, I can add that to their ticket or create your own ticket.

I am getting this message too - url - https://community.allthingsin.com/admin/?app=core&module=applications&controller=enhancements&do=enableToggle&id=core_Matomo&status=1&csrfKey=082f54e4d8e42df1d363039ac7dd1478 - it just started and I did install two new plugins - Links and Chat - I hope its not one of those as I would like to use them...thanks,

 

 

 

I am getting this message too - url - https://community.allthingsin.com/admin/?app=core&module=applications&controller=enhancements&do=enableToggle&id=core_Matomo&status=1&csrfKey=082f54e4d8e42df1d363039ac7dd1478 - it just started and I did install two new plugins - Links and Chat - I hope its not one of those as I would like to use them...thanks,

 

 

I would suggest disabling those first of all, if its only started to happen after installing those

I disabled the Links plugin first and that seems to have worked - so I guess I should contact the author I purchased it from in the Marketplace...thanks,

Update - I am not sure of the exact cause still - to replicate, its when I am in the admin panel and get timed out - when I go to log back in, I get that message.  I am trying/testing other plugins as well as core included features to see when/if it occurs again.  Will update again.