Tickets going to wrong department

[bridgeaddict]

Hello

I first reported this problem in MAY 2006!!!

When I try to submit a ticket to the Hosting Department, it gets routed to:

Service and Sales: Account Assistance.

At the time, Debbie said it would get looked into, but it's still happening.

I have a hosting issue now - my board has been down for at least 12 hours, although the server it's on was fixed some time ago.

I have put in a ticket to the Hosting Department, but again it's been routed to:

Service and Sales: Account Assistance

so of course it won't get urgent attention, which I understand hosting issues normally do.

It's now night time, so the sales/accounts department probably isn't being staffed.

I do hope you will be able to resolve this glitch so that hosting tickets reach the Hosting Department in a timely fashion.

P.S. After reading another topic, it appears my board has been down considerably longer than 12 hours.

[Lindsey_]

I had this problem a few months ago. It was fixed.

[sunrisecc]

Yesterday, I was able to enter an 'emergency ticket' for hosting.

Today, that option was nowhere to be found. My ticket also was sent to the wrong department.
At least I was able to phone in my 'emergency'.

I too created a separate ticket to sort this out.

[zigs]

My ticket went to the wrong place last night as well, but site sorted itself out so I cancelled it

[sunrisecc]

My site is back up. However I am not going to cancel the mis-directed ticket ( it is still unviewed) until this anomaly is corrected.

[nakisha]

The issue with tickets redirecting to the wrong department should now be resolved and you should now see the hosting emergency option as well from the ticket screen.

[sunrisecc]

That particular issue has indeed been resolved. There is still one more issue which needs correction. I will follow up via the ticket system.