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Tickets going to wrong department


Guest bridgeaddict

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Hello

I first reported this problem in MAY 2006!!!

When I try to submit a ticket to the Hosting Department, it gets routed to:

Service and Sales: Account Assistance.

At the time, Debbie said it would get looked into, but it's still happening.

I have a hosting issue now - my board has been down for at least 12 hours, although the server it's on was fixed some time ago.

I have put in a ticket to the Hosting Department, but again it's been routed to:

Service and Sales: Account Assistance

so of course it won't get urgent attention, which I understand hosting issues normally do.

It's now night time, so the sales/accounts department probably isn't being staffed.

I do hope you will be able to resolve this glitch so that hosting tickets reach the Hosting Department in a timely fashion.

P.S. After reading another topic, it appears my board has been down considerably longer than 12 hours.

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Yesterday, I was able to enter an 'emergency ticket' for hosting.

Today, that option was nowhere to be found. My ticket also was sent to the wrong department.
At least I was able to phone in my 'emergency'.

I too created a separate ticket to sort this out.

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