Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,003 topics in this forum
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- 1 follower
- 6 replies
- 293 views
IPS 4.7.18 On Subscription Plans: When I try to check Lifetime (no renewals) and Save, it reverts back to 1 month with Lifetime unchecked
Last reply by Jonathan Panozzo1, -
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- 1 follower
- 3 replies
- 178 views
I applied a patch to our forum today at aoai.org/forum and now I can not see the forum or get into the admin pages. My problem seems to be that in order to complete the upgrade, I have to log in with my email address and password, but I don’t know or remember the password, so this apparently can’t continue. (see screenshot attached). There is NO link to reset my password here either. In addition, when the patch update could not finish, and instead gave a error report (see this report in the next screenshot). I do not know where to go from here and now, Invision Community no longer has any way to contact someone to help with th…
Last reply by teraßyte, -
Tech issue
by tmcom- 1 reply
- 151 views
Had this yesterday tried to run it but didn't clear anything, need some help thanks.
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 136 views
When quickly editing a title while viewing a record the SEO title (and thus the URL) is not updated. 1) Let's say I add a record with the title This is just a test title to a database: https://domain.com/test_db/records/this-is-just-a-test-title-r2/ 2) While viewing the record click and hold to edit the title to something else: This is just a test title - EDIT The SEO title/URL remains the same and the new text is NOT included. 3) Only if I edit the record from the full form the SEO title is properly updated on save: https://domain.com/test_db/records/this-is-just-a-test-title-edit-r2/ As long as no Custom URL is set,…
Last reply by teraßyte, -
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- 2 followers
- 2 replies
- 227 views
I am the founder and administrator of a forum on lnvision community For several weeks, I have not been able to connect to my forum or to the administrator dashboard when I am at home on my box I have tried these connections with several devices and several browsers. When I am in 5g with connection sharing, I have no problem connecting to my accounts with these same devices. I can't understand where the problem comes from Do you have any ideas? Thank you
Last reply by Asso, -
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- 1 follower
- 9 replies
- 272 views
Hi, We are paying for a support plan and we don't understand how we can't send a ticket by email. We have a problem with the forum since yesterday. It is running very slow. A user tells us that when accessing shows the following error: 2S119/1 The server managers pass us the following data. Seguimos viendo que las siguientes queries están generando toda esta carga de cpu: | 10751 | nikonistasforo | 10.210.148.2:8822 | foro_ipboard | Execute | 0 | statistics | /*foro_ipboard::nikonistasforo::IPS\Session\Store\_Database::loadSession:95*/ SELECT * FROM `ibf_core_sessions` AS `core_sessions` WHERE id=? …
Last reply by Marc, -
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- 0 replies
- 131 views
When sorting topics by "Most Views" or "Most Replies", the last page is empty. eg. https://invisioncommunity.com/forums/forum/499-feedback/page/1020/?sortby=views&sortdirection=desc
Last reply by Eleeist, -
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- 2 followers
- 5 replies
- 259 views
Hello, Images have stopped loading on our site. It is happening to different people on different computers in different countries... We cannot be sure if they began today or earlier. Is this something we can fix from the AP? My thanks in advance if anyone knows the answer. Thanks, Nigel
Last reply by Marc, -
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- 1 follower
- 5 replies
- 243 views
I have tried fixing this problem i have been unable to find a solution it is getting quite annoying manually finding transactions and setting their balance.
Last reply by AverageJoe23, -
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- 1 follower
- 2 replies
- 178 views
Template \applications\core\dev\html\front\global\cachingLog.phtml on line 20: <i class="fa fa-exclamation-triangle cCachingLogMethod_delete" title="Possible Duplicate"></i> The title attribute is hardcoded.
Last reply by Stuart Silvester, -
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- 1 follower
- 2 replies
- 209 views
Hi, On one of my sites which is using the lastest version of IPS4 4.7.18, guests are seeing "Error Subscriptions are not available" instead of the usual options to Register/Sign-Up. In Commerce Settings -> Subscription Plans it says Enable on the button, so they are off. In Store Settings -> Purchase Settings the setting for Force users to make a purchase when registering? is off. On the Member Settings -> Log In and Registration -> Registration page the settings are on Recommended. I'm using Standard and Google options only. Any thoughts on what could be causing this? I checked with Support Tool which reports everything is okay. …
Last reply by The Old Man, -
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- 3 followers
- 6 replies
- 220 views
This has just recently started and I'm not sure where to look or what could be causing the issue. There have been quite a few members who have clicked - follow this thread to get email updates and they are not sending on time. The emails are showing up days late. Very frustrating. They have unfollowed and followed again with the same results. Is this something that I have control over? Not sure that I made any changes that would have affected this. I'm not sure if it's all the threads or just random. What can I do to get this back to working properly. We've been using this feature for years and this is the first time we are having an issue like this with…
Last reply by Marc, -
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- 1 follower
- 9 replies
- 196 views
Having issues with Topic/Post counts inaccurate. System shows count of topics and posts as same. Gallery images increase, but do not decrease when images are deleted. There are no running background processes. I performed a reindex, even waited 24 hours after. Issue still persists. Advice?
Last reply by Jim M, -
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I have a forum self-hosted forums. I woke up this morning to find an error on the homepage, just above the chatbox: [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I see this error every time, whether I'm using the default theme or the custom theme I'm currently using. I also can't access the AdminCP, as trying to do so results in a blank page with this line: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I don’t kno…
Last reply by Marc, -
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- 2 followers
- 14 replies
- 405 views
Discovered this by coincidence, details in Access Information.
Last reply by Jim M, -
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- 3 followers
- 5 replies
- 266 views
I noticed the fact that the auto-generated URL for community posts is generated based on the title. This fact is not a problem in the English community, but I am currently managing a multilingual community, currently with English and Chinese, and may expand to other languages in the future. I hope to be able to freely choose the generation logic in the background settings, and it would be great if there are several presets. There is another problem. The URL of the username is also directly related to the username filled in when the user registered, but some usernames are strange, and they will deliberately register special nicknames such as Admin. There is…
Last reply by Marius, -
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- 1 follower
- 2 replies
- 206 views
I am considering moving to a new domain. In doing so would ALL users, even users that have stayed logged in on the previous domain, have to log back in to the site on the new domain? If so is there any way around it as I am sure I would lose a lot of users...thanks for your help
Last reply by ibaker, -
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- 1 follower
- 3 replies
- 198 views
I am getting a 504 Temporary Server Error on my site right now.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 221 views
When users attach a pdf document to a post, no other user can view that document except the uploader. All others, when attempting to access, see the following... "This attachment is not available. It may have been removed or the person who shared it may not have permission to share it to this location." I checked permissions for the group the users are in and I'm not seeing anything regarding ability to download or view pdfs. Images work fine. Does anyone have some guidance on this? Thank you for your time
Last reply by dtwood01, -
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- 1 follower
- 2 replies
- 174 views
On one of my sites, this is what a profile field looks like, and it's required on registration (I cannot find how I did that). On the site in question, I don't see the show on registration option. Is it a setting?
Last reply by Square Wheels, -
These functions are setters for changing the members primary and secondary groups. When used they do not clear the internal $this->_groups variable which is an internal class cache of the groups the member is in, so subsequent calls which use that cache, such as inGroup() return stale data. I'm experiencing this issue when running code in the MemberSync onProfileUpdate extension. During that extension i'm trying to sync some of the members groups to a 3rd party system but my calls to inGroup() are giving the pre-save data rather than the post-save data. Simply clearing the internal cache variable within set_member_group_id & set_mgroup_others will fi…
Last reply by Marc, -
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- 1 follower
- 4 replies
- 222 views
How do I report a vulnerability? For obvious reasons I dont want post it here. I sent private message to @Marc 2 days ago, but did not got response.
Last reply by RangeMachine, -
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- 2 followers
- 5 replies
- 294 views
Settings > Web App > Icons & Images tab is timing out while saving and giving a 504 error page. Tried for 5 times with GIF icons of 512x512, 977 KB and got the exact same timeout and error page. However, the Manifest tab is getting saved fine.
Last reply by Marc, -
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End of life 1 2
by John McKee-
- 1 follower
- 31 replies
- 748 views
We are getting this message . BUT we have also been told that we CANNOT upgrade to higher PHP as it would damage our forum site, told this by our hosts https://www.inmotionhosting.com/. Anyone else having this issue, we are scared to move up to php 8.0 in case we lose our forum, any help would be appreciated.
Last reply by Marc, -
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- 2 followers
- 23 replies
- 508 views
Searching for "aviation" doesn't find the topic titled, "Aviation facts". Search for "feats" is not finding the below topic but finds the same topic using "reels" in the title - "Risky feats and stunts for reels and views!"
Last reply by WebCMS, -
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