Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 14.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
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- Last reply by Richard Arch,
22,819 topics in this forum
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- 1 follower
- 1 reply
- 124 views
I'm a cloud customer in need of the conversion package for about 650 users we are onboarding from another subscription based site we have acquired. What do I need to do to get my hands on it?
Last reply by Marc, -
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- 3 followers
- 3 replies
- 350 views
I have a widget that extends the \IPS\Content\Widget class, and while my Content Item class doesn't implement/support tags, the widget option is still showing the field. The issue is this code in /system/Content/Widget.php on lines 224-242: /* Tags */ if( \IPS\Settings::i()->tags_enabled ) { if ( \IPS\Settings::i()->tags_force_lower ) { $options['autocomplete']['forceLower'] = TRUE; } if ( \IPS\Settings::i()->tags_clean ) { $options['autocomplete']['filterProfanity'] = TRUE; } $options['autocomplete']['prefix'] = FALSE; $options['autocomplete']['minimized'] = FALSE; $return['tags'] = new \IPS\Helpers\Form…
Last reply by teraßyte, -
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- 2 followers
- 4 replies
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Sending unapproved notifications for moderators without the required causes an undefined array key error: Whoops\Exception\ErrorException thrown with message "Undefined array key "can_view_hidden_MODPERMKEY_MYITEMTITLE"" Stacktrace: #9 Whoops\Exception\ErrorException in \system\Content\Content.php:2635 #8 Whoops\Run:handleError in \system\Content\Content.php:2635 #7 IPS\_Content:sendUnapprovedNotification in \system\Content\Item.php:526 #6 IPS\Content\_Item:createFromForm in \system\Content\Item.php:150 #5 IPS\Content\_Item:create in \applications\MYAPP\sources\MYITEM\MYITEM.php:728 #4 IPS\MYAPP\_MYITEM:create in \applications\MYAPP\modules\front\MYMODULE\index.php:93…
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 257 views
Wonder if anyone can give me some direction on this, we seem to be having intermittent issues displaying YouTube videos. When the share link is copy pasted into the editor interface, the video displays, but when the topic saved, the video does not display. Here is a link to a post reply with YouTube vid shared, but not displaying: https://thepatriotwoodworker.com/forums/topic/40651-lets-talk-loose-tenons/?do=findComment&comment=339447 Thanks for any help in advance. 🙂 Woops, just disabled all customization's and it works now, sorry for the false alarm, I'll see which plugin or app is causing this, sorry!
Last reply by JohnCourt, -
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- 2 followers
- 1 reply
- 191 views
I have my community heavily integrated with Zapier. It generally works well, but lately we have been experiencing an issue that we weren't before. When attempting to automate a record comment on a database from Zapier, the comment is not appearing on the record. I have checked all permissions and settings, cleared system caches, and reset things on both sides without any luck. It's happening on all of my databases, but here's an example: When a player completes a "Fundraiser" record, Zapier calculates their revenue and posts as a reply to their fundraiser. We know that the comment arrived from Zapier because it appears in the Activity Stream (screenshot below)…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 156 views
Hello everyone and happy Sunday! I'm testing the import function for user creation because I'm migrating to Invision. It keeps rejecting any email with an @gmail.com address. Is there a work around? Thanks, Eric
Last reply by Marc, -
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- 3 followers
- 5 replies
- 439 views
What happened? I assume the site is IPB. Are we at risk? It would be good to have information.
Last reply by Chris Anderson, -
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- 2 followers
- 7 replies
- 352 views
I have recently upgraded from 4.6 to 4.17 and some of my members are reporting they no longer receive notifications for topics and users they are following. Unfortunately, it seems that the problem is not easily reproducible, for some topics it works, for others it doesn't, some users do not appear to have the issue, others are more affected. They mentioned that it used to be sporadic even before the upgrade, but now after the upgrade it is much more noticeable. I know this is pretty vague, but any idea what might be wrong, is it server side or client side?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 201 views
I recently needed to sort a lot of downloads (submitted by members) into new sub-categories to make them easier to navigate. There were originally a few hundred in the original category. I created a series of sub-categories, under the first category to move them into. When I came to work through the downloads and select them to move into the new sub-categories, I discovered that if the downloads I ticked were spread over two or more pages, then an error was produced when I tried to move them... I managed to get around this by pinning the downloads first so they were all on the first page. Once grouped, they moved without issue. I suspect this is a bug…
Last reply by Marc, -
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- 1 follower
- 5 replies
- 1.3k views
After Marc Stridgen replaced my root domain with the actual root domain in Pro Plan. I could not login to Admin CP with the old admin accounts. Also, all forum icons disappeared (attached screenshot) How can I solve it? Thanks
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 236 views
Hi, We are trying to create a new forum and below is the error I am seeing when trying to create one..Can anyone suggest what might be the issue. INSERT INTO `forums_forums` ( `parent_id`, `forums_bitoptions`, `position` ) VALUES ( '2', 0, 13 ) IPS\Db\Exception: Field 'max_threads_error' doesn't have a default value (1364) #0 /home/nginx/domains/testdomain.com/public/system/Db/Db.php(941): IPS\_Db->preparedQuery() #1 /home/nginx/domains/testdomain.com/public/system/Patterns/ActiveRecord.php(487): IPS\_Db->insert() #2 /home/nginx/domains/testdomain.com/public/system/Node/Model.php(2530): IPS\Patterns\_ActiveRecord->save() …
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 167 views
Hello, This is our community. www.TheModernVocalistWorld.com We have a simple request we are interested in paying someone to help us with and perhaps go on to be our "go-to" IC person. We simply need to embed iframe code into our community from GoHighLevel (Our new CRM system) and then we will disable the current pop-up. Where the hell do you drop this code? Can someone help us? If so, please provide a workflow or screenshots or loom video.
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 274 views
Hello, how do I disable all registered members from receiving that status update by email ? Hi AnutaTM, Monica Badea posted a new status update. Monica Badea said: Hi Chirila Adriana, Welcome to LOSE WEIGHT TOGETHER, EATING ORDERLY💗💗.. Thank you for joining our forum and we welcome you on this occasion. To become a member with full rights and to be able to post on any of the topics, please first of all make a short introduction by clicking on "Member presentation" The presentation contains a name (whether it is the real one or not), age and place of residence. You can also upload a profile photo, if you find it more interesting. …
Last reply by Marc, -
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- 2 followers
- 6 replies
- 310 views
Discovered I'm getting an error when trying to post a Youtube URL when creating a new post "The value entered includes a character that is not allowed such as an Emoji". If I reply to an already existing topic, it will post just fine, but if you are trying to create a new post/topic, it throws this error. Any ideas? URL in this case: "https://www.youtube.com/watch?v=FZjQpenulx8"
Last reply by Marc, -
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- 1 follower
- 3 replies
- 242 views
Hello, I have been contacted by one user saying that 10-30 minutes after he exist my forum (only closing the browser and not disconnect from forum) The user disconnect when he come back—making him log in via Facebook/Gmail all over again. What issue could be?
Last reply by LiveG, -
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- 2 followers
- 4 replies
- 304 views
Hi everyone As of yesterday, my forum is not accessible anymore (core4d.com) and error 500 is thrown. No changes or updates were made. My host checked the server and insists that the issue is in IPS. I can login into admin panel and found these repeating errors in system logs: UnexpectedValueException: (0) #0 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core') #1 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish() #2 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Front.php(558): IPS\Dispatcher\_Standard->finish() #3 /home/c4dcafe…
Last reply by Core4D, -
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- 1 follower
- 4 replies
- 238 views
Got a message from our hosting provider that the ibf_core_member_history is a very large table at this moment. They ask us to reduce this table. Is there a way/setting that I can do that safely? Is it just history for what any member did on the database?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 207 views
Hello, I'm hosted here with invision and suddenly my site is showing a security error. ******** Thanks for any help
Last reply by TDS, -
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- 1 follower
- 10 replies
- 476 views
Hi There, When I try to move a specific topic from Forum A to Forum B, I see a modal opening to choose at which Forum I should sent the topic, and underneath that I also get a checkbox called "Leave Link to new location" if I am checking the box and try to move the topic from Forum A to Forum B. I get an error. Check the image below. Not seeing any option in the backend to get it fixed or turning it off
Last reply by Marc, -
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I'm adding some custom fields to a comment form in an application, however, adding them is a nightmare, unlike the normal form for the item itself. I had to alter the commentTemplate form template to place the fields in the correct position above the editor. Without the template edit, the fields were added at the bottom inline with the submit button, and the whole look was messed up. There is no easy way to only overload the comment template. I had to copy both commentContainer and comment to use my custom comment template. The \IPS\Content\Controller::_edit() class that loads the edit code/form doesn't use \IPS\Content\Item::commentFormElements() to l…
Last reply by teraßyte, -
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- 2 followers
- 6 replies
- 332 views
Hi, Just came on my site today and have this error across my site "[[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] also in Get Support, under Database it says "There was an error loading the hook scanner results" Any ideas what to do? I haven't made any changes to my site recently
Last reply by DawPi, -
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- 3 followers
- 3 replies
- 342 views
Hi, I recently had to restore a site and noticed some log entries referencing applications/core/interface/ckeditor/ckeditor/plugins/ related to malicious activity and I see that was reported as a possible vulnerability. https://nvd.nist.gov/vuln/detail/CVE-2024-30162 There was also another report for a SQL injection. https://nvd.nist.gov/vuln/detail/CVE-2024-30163 Were these addressed in 4.7.17? Thanks
Last reply by Marc, -
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- 1 follower
- 5 replies
- 252 views
I have an SSO set up and created another Admin which is tied to the Admin Group. When that user logs in they have access to the blocks via the front end but not the ACP. I have a feeling that the account might be blocked but not sure where to check these logs to unblock them.
Last reply by Milly Mikkelsen, -
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- 2 followers
- 4 replies
- 328 views
Hello, We recently noticed the following, whenever an “editor” field in your profile is filled in it doesn’t appear on your profile page, I also noticed the same happening with my profile on Invision itself (can’t 100% confirm as I don’t know the settings), all fields but the "About me" are showing. We tried disabling all customisation, but to no avail. Is this a bug, or working as intended? Thanks in advance! Kind Regards.
Last reply by Adriano Faria, -
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- 3 followers
- 3 replies
- 293 views
Hi Folks I'm trying to upgrade from IPB v4.4.6, but I am having some headaches that seem to have me stuck in a catch-22 situation. I go to the "AdminCP > Support > Something isn't working > Upgrade, I then run into this; You are running PHP version 7.4.33. You need PHP 8.0.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade. However, this is where the problems begin. If I switch out the PHP version to v8.1, the entire site dies, with a white screen of death. Error log shows this: (I've starred out the cPanel username) [11-Jul-2024 04:23:23 UTC] PHP Fatal error: Uncaught Error: Call to und…
Last reply by Marc, -
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