Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,947 topics in this forum
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- 2 followers
- 5 replies
- 271 views
is this a bug? why is there no "Renew Now" button on expired subscriptions. i'm only made aware of this now after a user messaged me.
Last reply by Jim M, -
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- 3 replies
- 232 views
Hi all, I woulded make an upgrade from 4.6.7 to 4.7.18. Unfortunatly the system wasn't able to perform the auto-update; I've downloaded the files from my client area. Uploaded trought FTP (just as info, i've an other name on my CP_Directory... for this reason I've changed the information on the init.php file). Wenn I would start the upgrade (example.com/admin/upgrade), I got this error: This files are -rw -r- r-- All folders are drwx r-x r-x I really don't see what the problem is. As test I've set all option (on the files) as actives, but the problem isn't solved. I think that the source of the error is perhaps on an other co…
Last reply by Gary, -
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- 2 followers
- 7 replies
- 289 views
Dear friends, good day, kindly ask your advise . During post of text or registration date&time ok after some time it become Регистрация %s в %s please advise solution to solve this.
Last reply by 4akpa, -
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- 2 followers
- 13 replies
- 970 views
Hello I think commerce fraud rules are broken. I had a transaction that came back with a 99% risk score from maxmind, but was approved anyway, despite the second rule in my anti-fraud rule set being to refuse any transaction with a score greater than 55%.
Last reply by Callum MacGregor, -
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- 5 replies
- 287 views
... even though there are 10's, if not 100's in the album. Additionally, albums with no images show 100's.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 285 views
My adminCP is broken I get something went wrong error. Cant connect to chatroom. Been along time since I fired up my server. Changed my ISP and my SSL cert is expired. I installed with SSL activated. I run a Virtual Host redirected to port 443 and when I try to run index.php InvBoard wont load. If I turn off redirect and use port 80 it loads but stuffs broken. Is there a way to reconfigure my IP address without adminCP and give that a try first while I work on getting a Cert? On top of that my mail server is broken and cant receive an e-mail to verify my domain. I'm getting close to having that working.
Last reply by Dale Sheridan, -
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- 1 follower
- 4 replies
- 226 views
I created a document in Word and it has a header at the top. I copied and pasted that into a post and now I have to leave a couple of lines at the top blank because they are still formatted as a header. I've added the "remove formatting" button to my large toolbar and it won't remove the formatting of those lines. It seems to work on the rest of the text, but not those two lines. I'm probably doing something wrong, but I'd like to know what that is 'cause someone on my forum will ask some day and I should know. Oh yes, the post is here.
Last reply by Gary Lewis, -
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- 2 followers
- 5 replies
- 494 views
There is no such problem in my other site's SMF forum, but in my invision forum, visitors appear to be on other IPs because of cloudflare. How can we bypass this? I need to see the visitor's IP directly. That's why there was a problem with payment integrations.
Last reply by Marc, -
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- 2 replies
- 215 views
Hello, I'm experiencing an issue with the report form in my Invision Community. Specifically, the radio buttons for selecting the report type do not appear on the report form. I've checked the report settings in the Admin Control Panel, and everything appears to be configured correctly. I've deleted and created all the report types again with no luck. Steps I Have Taken So Far: Verified the configuration of report types in the Admin Control Panel. Checked for JavaScript errors, and none relevant to this issue were found. Verified the issue occurs on all themes (even the Default IPS theme with no modifications). Disabled all applications…
Last reply by GTAPoliceMods, -
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- 2 followers
- 6 replies
- 1.2k views
My site is extremely slow (10s to load a page when it ends up loading) or just plain down right now.
Last reply by My Sharona, -
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- 2 followers
- 4 replies
- 501 views
I checked the status report and everything looks fine: https://status.invisioncommunity.com/statuspage/invisioncommunity/1115881 And yet I can no longer see who's watching a forum or a topic, or who's typing in real time on my forum?
Last reply by David N., -
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- 1 follower
- 6 replies
- 254 views
For course quizzes you can globally set a "Passing Score" which can be any number greater or equal 0. But how does that affect the course quizzes? Our course quizzes usually have like 5 to 15 questions and we score 1 point per question. So the users can get between 5 and 15 point. I want them do pass the quiz if they answer 75% of the questions correctly. So I've set the "passing score" to 75 but I don't know if that's the way it's meant to be, because it says "score" not "percentage" and the users can't even get 75 points if he answers 100% correct. Also It would be hard to make all the quizzes in a way that all answers always sum up to the exact same tota…
Last reply by Marc, -
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- 4 followers
- 23 replies
- 1.6k views
Very slow this morning. Hope it gets sorted soon.
Last reply by Gary Lewis, -
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- 3 followers
- 17 replies
- 362 views
hello paypal seems to only be authorizing payments on invision community instead of capturing the payment and i dont see anywhere to change this example of invision only authorizing payments where i have to capture myself manually this is captured payments automatically where i dont have to manually accept each payment please look into this and solve it the processor should be capturing payments not just authorizing
Last reply by Marc, -
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- 2 followers
- 19 replies
- 2.8k views
I have been getting a lot of these errors recently.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 374 views
some time ago the clubs were going. now it gives me an error
Last reply by Marc, -
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- 2 followers
- 8 replies
- 1.1k views
Hi There, Getting really slow response time or sometimes this message: Can you please check it out? Thank you.
Last reply by Marc, -
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- 4 followers
- 2 replies
- 2.4k views
In firefox, pressing enter twice does not break out of quotes. This did used to work, and still does on Chrome, although I'm not sure why it did given the code involved was last changed 4 and 10 years ago in ipsquote and ckeditor respectively. It seems to be because the regex that removes the bogus <br/> does not account for the type="_moz" attribute that is added when running in firefox. Here's a fix that seems to work for me: diff --git a/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js b/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js index b26116dd..9404a002 100644 --- a/applications/core/dev/ckeditor/plugins/ipsquote/plugin.js ++…
Last reply by Como, -
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- 4 followers
- 29 replies
- 2.5k views
My site was down for the past 10 minutes. This is the same issue I (and others on the Invision Cloud) have reported many times before. When my site is down, I check and this site is down as well. I can't stress enough how fixing these reoccurring Invision Cloud server issues really need to be Invision's highest priority. Moreover, as in prior instances of my site being down, the issue are tracked at https://status.invisioncommunity.com/ as issues affecting only invisioncommunity.com, and 100% of uptime which is clearly incorrect when my site was down for the exact same amount of time.
Last reply by Marc, -
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- 2 followers
- 7 replies
- 712 views
I am getting this when I go to enter the Alpha 5 club.
Last reply by dmaidon1, -
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- 3 followers
- 11 replies
- 1.1k views
I've been using the record widget for at least 6 months with no issues. Beginning yesterday the widget is not working - it shows on the edit of the page, but when you finish the page it's not populating. No updates on the site, I'm totally baffled. How do I get this to show properly again? I don't see it as an option either on the left side where all the widgets you drag and drop are located either. Am I using something that was discontinued? What can I use moving forward?
Last reply by Marc, -
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- 2 followers
- 4 replies
- 281 views
Some users' forum accounts are being deleted in our system. There is no request for deletion from the users, and the administration is not deleting the account. What could be the reason for this? We could not find any records.
Last reply by Marc, -
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- 1 follower
- 13 replies
- 444 views
Many things are not working on the site, surely after the update also because no other changes have been made. The form on the homepage does not work, as well as the search, i'm unable to changhe language and everything related to Javascript, Jquery, ecc. Repetitive errors in log: I noticed these errors in the console:
Last reply by modman, -
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- 2 followers
- 6 replies
- 396 views
Since a recent update (can't say which exactly), the RSS Feed Imports are not working. Existing feeds are still working, but when you add a new one - no matter what you do or what feed it is, it just says: No entry is made in the System Log either. We have tested this with existing working RSS feeds by setting them up again, and get the above. We have also tested with known and checked RSS feeds - no matter what the error is the same.
Last reply by Pescao6, -
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- 1 follower
- 2 replies
- 468 views
Just updated to latest version and people can't reply, admin search not popup results and don't work search, other things broke down for communicating... We are paying for license 10+ years and can't get even direct help when such things happen..
Last reply by Pescao6, -
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