Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Prank,
22,948 topics in this forum
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- 2 followers
- 3 replies
- 253 views
Our site is served from www.brfcs.com and also just plain brfcs.com ... this causes an issue for a few users with the sheer size of some of the cookies that advertisers set (it's the consent ones mainly, they're massive! Can I set `COOKIE_DOMAIN` in my constant.php to force the domain to always be just `brfcs.com` ? The www subdomain should pick up it's cookies from that too shouldn't it?
Last reply by stu_m, -
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- 2 followers
- 14 replies
- 339 views
ACP > Groups > Group Formatting > use a color like #000000 It does not get saved and hence no formatting used
Last reply by dmaidon1, -
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- 2 followers
- 3 replies
- 192 views
Hello, I am having a major issue no matter what browser that I use. When using the page builder to adjust colors, my page looks all messed up. Can anyone provide any guidance?
Last reply by Marc, -
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- 1 follower
- 7 replies
- 224 views
hello my sitemap appears to not be accepted by google for indexing could someone help me with this? see image attatched
Last reply by Marc, -
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- 3 followers
- 34 replies
- 2.8k views
* I searched for a resolution to this and only found one Topic that was never followed up on or resolved. My apologies if I missed something, Since my daughter got an iPhone 15 all the photos she texts me will only upload and post as black on my Board. (I typically save those photos to my iPhone 7 photo gallery and access them from there.) They upload but appear as black boxes as the thumbnail and when posted. It’s only her iPhone. Photos taken with her iPad and her husbands IPhone 14 upload and post fine. I had her email me photos from her iPhone to my business email and my gmail account. When saved to my iPhone gallery from business email they still uploaded…
Last reply by stu_m, -
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Community not found 1 2
by TDS-
- 2 followers
- 32 replies
- 764 views
Hi guys, looks like I have some kind of issue with my site. Says community not found. Thanks for your help!
Last reply by Marc, -
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- 2 followers
- 11 replies
- 306 views
I don't know if it's been reported, I have looked and searched but the issue is quite strange. It reminds if the time the guest message about the cookies showed, even if you signed in - it never seemed like you were. If I goto the forums index, I get greeted by the guest message. I sign in, I'm redirected to the homepage. I look back on the forum's index, I see guest stuff. However, I noticed I am actually signed in everywhere else and, I'm able to post this. I should have made it clear, I'm referring to the IPS site.
Last reply by Adriano Faria, -
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- 1 follower
- 3 replies
- 245 views
Hello. I've got a problem on my forum where the ignore function isn't really enough. I have a user that wants to be able to block another user from seeing any of their posts. So user 1 would block user 2 and neither user would see the others posts. Is this possible? Thanks
Last reply by Marc, -
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- 4 followers
- 15 replies
- 531 views
My site is extremely slow right now. Just took 45 seconds to load a page, or doesn't load at all: I just got an error 504 trying to post this.
Last reply by Pescao6, -
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- 2 followers
- 10 replies
- 345 views
The display given is this. 503 Service Unavailable No server is available to handle this request. By the way, searching on the site often doesn’t yield the information you want.
Last reply by ArtooStark, -
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- 1 follower
- 2 replies
- 269 views
Hi. I'm positing here because I've not gotten a timely response to either of the emails I sent to support. Right now our forums are down with nothing but a screen that says: This community is not available Please contact the community owner for assistance. A few days ago we were having issues with upgrading, which we tried to do in response to the community emails no longer working. After some response from support we were told that should all be resolved now, but then have this downtime issue within a couple days. This is a LOT of downtime and I basically immediately messaged support back on our recent thread as soon as it happened...
Last reply by Marc, -
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- 2 replies
- 221 views
Hello, I'm trying to start a calendar list of events, however, I'm getting a page not found error when trying to add events. What should I look for as a problem? Thanks, BB
Last reply by BostonBob, -
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- 1 follower
- 2 replies
- 323 views
For the life of me, I cannot seem to remember how/where I did this before. Where would this be at?
Last reply by Jarrod Davis, -
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- 2 followers
- 17 replies
- 418 views
Sometimes, an anchor link to a specific post (generated by clicking on the date of a post) doesn't work as expected. For example you post that anchor link in a post in the thread, and when clicked, it takes you to the first post in the thread rather than the specific post you linked to. The weird part is that this issue occurs only when you post the anchor link inside a post in the thread. If you paste the link in the URL field of the browser and press Return then that same link does take you to the correct post. Has anyone noticed that?
Last reply by David N., -
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- 2 followers
- 9 replies
- 419 views
Hi, Is there currently any way to add custom HTML to your offline page? (Default page when site is offline) Thanks!
Last reply by Tyson Hansen, -
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- 2 replies
- 242 views
This error appear after update some files Undefined constant "IPS\REDIS_MAX_CONNECTION_ATTEMPTS" Nothing work now
Last reply by Stuart Silvester, -
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- 2 followers
- 1 reply
- 264 views
Go here : https://www.internazionale.fr/events/ Click on "AOÛT 2025" (this is AUGUST 2025) You will see 2 events. 1 is for the first september.
Last reply by Marc, -
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- 2 followers
- 9 replies
- 1.1k views
I deleted some 2FA security questions and now users are reporting problems updating to one of the new 2FA questions. They are seeing the 2FA prompt (see attached image) and cannot enter anything in. Normally, after multiple failed attempts this would then send an email with a link to reset 2FA and use another question. Because there is nothing that can be entered they can't fail to login and/ or reset their 2FA via email. From AdminCP I see the deleted 2FA fields similar to, "security_question_1", "security_question_2" and so on. I make the assumption this is not the intended action and could be a bug? Ted.
Last reply by Marc, -
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- 2 followers
- 11 replies
- 311 views
I've tried with both file names from our uploads folders and image in forum posts, none are found. Example in Client Area.
Last reply by Marc, -
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- 3 followers
- 2 replies
- 197 views
Today I tested the Sign Up process for my community on the PWA on my iPhone 13 and noticed the following: The hCaptcha frame overflows on the right hand side. Clicking Terms of Use pops up an empty Registration Terms bubble with no content, only an X to close it. Clicking Privacy Policy takes me to my Privacy Policy page with no way to go back to the Sign Up form other than having to click the hamburger menu again and clicking the green Sign Up button again.
Last reply by David N., -
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- 1 follower
- 7 replies
- 1.2k views
Wondering how I can change my domain, im currently using the cloud hosted services.
Last reply by Marc, -
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This happens when the setLastComment function is called on a category that doesn't have any more images/albums in it: Whoops\Exception\ErrorException: Attempt to read property "album_id" on null (2) #0 \applications\gallery\sources\Category\Category.php(625): Whoops\Run->handleError(2, 'Attempt to read...', 'C:\\wamp64\\www\\d...', 625) #1 \applications\gallery\sources\Category\Category.php(580): IPS\gallery\_Category->setLastImage(NULL) #2 \system\Node\Model.php(1084): IPS\gallery\_Category->_setLastComment(NULL, NULL) The setLastComment() function in turns calls setLastImage() which contains this code: If no image is passed to the fu…
Last reply by teraßyte, -
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- 2 followers
- 10 replies
- 545 views
We have had reports of this error a few times recently. Can you advise?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 400 views
Hi. I'm trying to understand why my IP address was banned from my Invision hosted website a couple of hours ago. The account is not banned, nor did I ban the IP address. I could gain access via a VPN, which is far from ideal (less reliable and slow). I could access the AdminCP without using the VPN. I also note that I could access here without the VPN. Eventually, I found that the ban was set by the API (stated as the 'Reason') - I deleted the entry and access was restored. But I remain puzzled by this. Will it happen again? I was testing a chat room at the time (the ban affected that too), but the chat room operates remotely (and integrates into the websit…
Last reply by Como, -
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- 1 follower
- 1 reply
- 209 views
I understand that we are on the last legs of shipping being supported. If it is still supported until stricken from the code base, my members are reporting an issue with an available shipping rate ($0 free, pick up at meeting) not displaying for them at checkout. I've verified this for a couple accounts. Other accounts seem fine. The trouble accounts appear to have valid primary addresses in the system and I've tried opening up the rate availability to ALL, worldwide, but they are only shown domestic and international rates from my setup. Unfortunately for us as a real-world club we do use shipping regularly for club related items 😞
Last reply by bradl,
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