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Technical Problems

Run into an issue and need help from the Invision Community Team?

Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.

If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.

Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

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Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

Maxwellshouse

23,003 topics in this forum

  1. dutchsnowden

    New user error code EX0

    by dutchsnowden

    When a new user tries to register, they get this as soon as they fill up the "sign up" form. Any idea what this EX0 error code stands for?

    dutchsnowden
    Last reply by dutchsnowden,
  2. David N.

    invisioncommunity.com not displaying correctly (not loading CSS?)

    by David N.

    For once I'm reporting an issue that does not affect my own site, but only the invisioncommunity.com website. However, it's an issue I've already experienced on my own site in the past. In my experience, this issue is only with Invision sites. Today I went to invisioncommunity.com on my laptop and the site didn't load properly. Basically I could tell that the CSS files weren't loaded, so I saw generic text and a few HUGE logos. I didn't think it was worth reporting. Right now on my Mac mini I went to invisioncommunity.com and again, the CSS didn't load properly. Here's what I saw: Once again, this is not a new issue, it's something I've expe…

    Ryan Ashbrook
    Last reply by Ryan Ashbrook,
  3. Shmuel G

    Aggressive spam detection of forum posts

    by Shmuel G

    Since upgrading to 4.7.19, the forum has been automatically hiding several posts and waiting for moderator approval, with a message saying that the message is potentially spam. So far, none of the messages have been spam and I don't see why they would have been flagged. I also can't find any system setting to control this.

    Daniel F
    Last reply by Daniel F,
  4. David N.

    Bulk Mail editor shows embedded media... until I save the email

    by David N.

    When I edit a bulk mail, the editor embeds links, for example links to an article show the embed card with a picture, a youtube link shows a youtube thumbnail etc. Once I save the bulk mail, the embeds disappear and I see a text URL and a message to "Visit site to view video content." (with no link so no way to visit the site to view the video content?) I don't mind not being able to embed content in Bulk Mail but perhaps then the editor shouldn't embed the content either so I get a better idea of what the Bulk Mail will look like? Thanks!

    David N.
    Last reply by David N.,
  5. Bill Edwards

    Images Have Disappeared

    by Bill Edwards

    Good Day All the images/uploaded photos have disappeared from our site 😞 Any help gratefully received Many thanks Bill Update - I can't get the forum to load properly now either 😞

    Bill Edwards
    Last reply by Bill Edwards,
  6. DTL2012

    Help with Support Requests

    by DTL2012

    After an update on our platform today, everything is working well, expect that our section 'Support Requests' in AdminCP is not allowing people to: 1-Start a new request 2-Is showing current (open) requests as unreadable code as below. Any help would be much appreciated!

    DTL2012
    Last reply by DTL2012,
  7. SFLUFAN

    Theme issues just started - related to ongoing maintenance?

    by SFLUFAN
    • 3 replies
    • 153 views

    Good morning: We just started experiencing theme issues with our site around the same time that the currently ongoing maintenance started. Specifically, the only theme of ours that's usable is the "Light" theme while the others are effectively broken. Any assistance would be greatly appreciated!

    SFLUFAN
    Last reply by SFLUFAN,
  8. tspeirs

    Theme issues after upgrade and persist after restore

    by tspeirs

    Hi, So I updated yesterday as soon as it was hot off the press (v4). It broke my theme and the admin cp is a little off too. It seems to be a javascript or css issue. The main issue is dropdowns dont work. Its also impossible to post a reply. Clicking the box does nothing, Fair enough I will do a restore I thought. However the issue still persists. Something seems to be cached somewhere. i tried clearing system cache and even tried a backup from two days ago, well clear of the update. Is anyone aware of these kind of issues? Thanks, Tom.

    tspeirs
    Last reply by tspeirs,
  9. Canis

    No notification of deletion requests

    by Canis

    Shouldn't we get notified via the forum incoming email address when a member use the built-in deletion request? We do not get any.

    Canis
    Last reply by Canis,
  10. David N.

    I see a queued post listed, however I can't find it?

    by David N.

    On the main forums page I can see that there is a queued post in one of the forums: Normally I click the red '1' and that takes me to the thread with that queued post where again I can see a red '1', and I click it and then I can approve that queued post. This time, when I click the red '1', it shows me a list of only one topic but with no red warning sign and no red '1'. I can't find any queued post in that topic. PS: Stock invision theme, no plug-ins.

    David N.
    Last reply by David N.,
  11. David N.

    I see a topic to approve, but I can't find it?

    by David N.

    This is weird? EDIT: emptying the cache in my browser cleared the red alert and #1 indicating that there was a topic to approve. But that's the first time I see this behavior, the alert normally clears automatically when I approve the topic. LogicPro11-c08.mp4

    David N.
    Last reply by David N.,
  12. Como

    Clubs - How to Rescind Prior Rejections

    by Como

    Hi. I have a problem with clubs. If a member applies to join a club and their request is rejected because they do not meet the criteria at that time, it appears that there is no way for them to apply again. Additionally, one club has changed from a closed to open type, and previously rejected members cannot join. They do not necessarily know that they could contact the club owner to invite them, and assume they cannot join. Is there a solution I am missing here? Further, how do we locate all who have been previously rejected (so that they might be invited)?

    Como
    Last reply by Como,
  13. David N.

    My (community in the cloud) site is VERY slow right now.

    by David N.

    Servers seem very slow right now. 😞 ... aaaand they're snappy again. Always frustrating when it takes 12 seconds for a page to load a few times in a row. 🥵

    Marc
    Last reply by Marc,
  14. Canis

    Prune Member IP Addresses not working

    by Canis

    Have set it to 90 days, but nothing gets pruned.

    Jim M
    Last reply by Jim M,
  15. Alex Duffy

    Forum gone after update 4.7.19

    by Alex Duffy

    Hi, we cannot access our forums after the update today. Help needed. Forums 4.7.18 Locked Invision This application is out of date and cannot be enabled until it is upgraded. Please visit your client center to download the full Invision Community package.

    Alex Duffy
    Last reply by Alex Duffy,
  16. SMen

    IC5 Installation/Import Guides?

    by SMen

    This is my DEV server that I am questioning, to test work with IC5. I have made multiple failed attempts at a straight upgrade. The last, I uninstalled every app, plugin, theme that was not IC stock before performing the upgrade. Still, after all that, I have errors in the logs calling uninstalled apps, furl problems, etc... I have yet to have anything but a white screen for the webpage, yet have unfettered access to all of the admin panel. I am happy to have support look, but last request I made was replied with "We don't support Dev installations...". So my question is whether it would be prudent to do a clean install, and whether or not I could the…

    SMen
    Last reply by SMen,
  17. Canindia

    X embed issues

    by Canindia

    My community is having issue with links embedding from X from last 48 hrs., is anyone experiencing same issues and if there is a workaround for this? Thanks in advance. The link could not be embedded because there is no tweet at that URL.

    media
    Last reply by media,
  18. amiaz peisach

    sendgrid API error

    by amiaz peisach

    Hi, I'm trying to add send grid to my board. I have open the account in send grid, created the API KEY, gave the API KEY full access. copy the API and try to add it the the board API I receive "2C339/1 The API Key you supplied appears to be incorrect. Please check your API Key and try again." in the send grid, my server IP have been added and write on its IP method - API KEY please help, thanks.

    Jim M
    Last reply by Jim M,
  19. joseaguerrero

    Sidebar is down the main content

    by joseaguerrero

    I updated forum board and now sidebar is down the main content. I cleaned system caches and created a new theme. But error is still there. Any idea how to fix that, please???

    teraßyte
    Last reply by teraßyte,
  20. hpcrazy

    Error Message 2C124/7

    by hpcrazy

    I got a message from the system that a task is not running. It is saying I ran the dignosis in the support section - then it asked to install a patch which I did, I clear the cache but I still have this message und the support section is showing no problems. I don't know if this has something to do with this but the email system currently also does not work. Several test mails which I sent did not arrive till now. Thanks for the help in forward.

    Marc
    Last reply by Marc,
  21. PoC2

    Some 'Promoted Items' Stuck - OK to Delete Directly from Db?

    by PoC2

    I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know.

    Daniel F
    Last reply by Daniel F,
  22. teraßyte

    [BUG 4.7.18] Community hive task still included in the core application

    by teraßyte

    The clearUnconfirmed task is still included in the core application but throws an error when it runs because the hive feature tables don't exist anymore: 2C124/7 There was an issue running this task, please refer to the system log for further information. DELETE FROM `core_hive_subscribers` WHERE subscribe_confirmed=0 AND subscribe_date<=1722521047 IPS\Db\Exception: Table 'dev47.core_hive_subscribers' doesn't exist (1146) #0 /dev47/system/Db/Db.php(1300): IPS\_Db->preparedQuery('/*dev47::root::...', Array, false) #1 /dev47/applications/core/tasks/clearUnconfirmed.php(41): IPS\_Db->delete('core_hive_subsc...', Array) #2 /dev47/system/Task/Task.php(283)…

    Jim M
    Last reply by Jim M,
  23. amd21

    Upgrade of invision 1 2 3

    by amd21

    Hello to everyone We would like to upgrade the invision from 1.7.4 to 1.7.15 and during the upgrade show the following message ( see image ) . Should worry do something or i can process with upgrade without any problem ? Just to notice that until now we had only forum pages events and the new purscase is with also blogs and gallery Many thanks in advance

    Jim M
    Last reply by Jim M,
  24. amd21

    more than 3 question per poll

    by amd21
    • 2 replies
    • 128 views

    Hello Is there any way to increase the number of questions in a poll ? Now the standard is 3 . Is there any setting or can be change though db ? Please let us know . Thanks

    amd21
    Last reply by amd21,
  25. WebCMS

    A configuration issue is detected on a maintenance task

    by WebCMS

    Got an email on this new issue - A configuration issue has been detected on your community which requires your attention. Locked Task: clearUnconfirmed One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue. In the ACP Notifications - Running the task gave this (NOTE: Hive is disabled on our site) - 2C124/7 There was an issue running this task, please refer to the system log for further information. DELETE FROM `core_hive_subscribers` WHERE subscribe_confirmed=0 AND subscribe_date<=1728412431 IPS\Db\Exception: Table 'h328096.core_hive_subscribers' does…

    Jim M
    Last reply by Jim M,
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