We share your frustration and I assure you that although this is the first major outage event in years and we have a solid 99%+ record, we are taking this very seriously and have already taken both internal and vendor related steps to minimize the risk of this happening again. We have also made improvements to our status and communications system so you remain better informed throughout these unlikely events.
I'm deeply sorry for the inconvenience this event has caused. Cloud clients with further concerns are welcome to send a support email and we will be happy to discuss.
Thank you!
