Sorry, I understand it's frustrating when something that you paid for isn't working correctly. However, the ticket was escalated on September 7th and today is the 9th. Let's please not exaggerate things here 🙂 . I am sorry but we do not have any ETA still. Please note that we may never be able to provide you an ETA but that does not mean our team is not making progress on your issue.
As mentioned in our reply in your escalated ticket: due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay.
