Rulex

Do you know if there is already an ETA for the correction?

HI Marc, we tried to use this feature recently in 4.7.19 and the issue is still present

Hi Marc, I just wanted to confirm that once updated everything works correctly. Thank you

Hi, we have a similar issue, this is the result when we try to download a file At the moment we are still on 4.7.18, we will update next week to 19 and let you know if the issue persists

Ok Marc, understood, thank you so much for your quick reply!

Hi Marc, can you please more specific about the sentence "you may not always be getting enough traffic" thank you in advance

Ok, thank you for checking and for the suggestion! Appreciated!!

In theory, what we had understood is that the invoice is something different from the payment and it should be generated by invision (?)

It should be payment by card, we have not set up PayPal. The last time that we had problem with a payment of a user with not enough credit a proper error was raised It this case the invoice was not generated until the 7th

Hi Marc, it took 2 additional days but on the 7th it worked as usual. This month was the first time that the 5th (renewal day) was not a working day, could there be a correlation?

Hi all, we have a product that every month should renew. This month the renewal invoice has not been generated Do you know which might be the causes and the possible solutions? Thank you in advance!

I've sent you directly in private chat a VAT code to use for testing

Nope, we are on 4.7.16 and recently a customer experienced this same error message “The VAT number provided is not valid.”

Hi @Marc Stridgen, any update on this issue? We are currently experiencing the same problem and this is not allowing some customers to make a purchase on our Community.

Thanks Marc, I look forward to your update