dhanax26

Hello, i been trying to send some bulk mails to my users but seems like it doenst send anything not even to myself, it was working few months ago and if i use the "test email" it does work and im also receiving the community mails such as purchases, validations etc. just not bulk mails and there are no errors on the logs about it

On 7/21/2022 at 9:06 AM, Kirill Gromov said:

Hello, sorry for the delay, can you look in the system logs and send the reason for the error? Or you can send me access to the ACP and I'll see what's wrong there.

Ill check and if i can't fix between tomorrow ill give you admin cp access.

3 minutes ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

Patches are seen in the support section of your admin CP, and are separate to main upgrades

 

So far so nice you was right, i had an optional update. I never knew there was optional patches. Many Thanks!

1 hour ago, Marc Stridgen said:

Please go to support in your admin CP and ensure you have applied all patches showing there. If you have and still have the issue, please update all access details on file.

Hi thank you for answering, by installing all patches you mean updates? Then yes we have the latest IPS version from the day of release. About all access details on file i don't where to find that

Recently we are experiencing exception issues with Downloads, when we update a file uploaded or even without doing it but just clicking "Save & summit new version" gives us an exception error, we need this to be solved as fast possible cause our customers wait for updates but we can't publish it due the problem already mentioned.

Any help?

On 7/8/2022 at 9:15 AM, Kirill Gromov said:

Hello. What IPS version do you have? php version?

At what stage are you getting this error?

Hi thank you for reading me!

I am using IPS 4.7.0 (latest version) and i get this error after login stage, i mean once i loggin with telegram it does this error.

got the same (500error) using latest version installed from marketplace