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Matt

IPS Management
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Matt last won the day on June 17

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About Matt

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    Chief Software Architect

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    Total file submissions: 1

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    Male
  • Location
    Cambs, UK!
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    This

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  1. And we’re done. FZ, you have an ongoing ticket. We will deal with it in there however it is looking like your host is blocking SMTP. You have received timely responses in all cases.
  2. In the future, how would you guys like to know when services are removed or added? Email only offers around a 20% open rate, so it can’t be guaranteed to be read. We do put things on the forum, but not everyone reads them. I’d like to hear your ideas. I know there’s a few upset at is removing an email service that often didn’t send emails or got you blacklisted. It wasn’t done on a whim. We had hundreds of support tickets about how unreliable it was. We spent hundreds of man hours trying to figure out why emails weren’t being sent or people were validating without clicking links. Or why people were being reported as a spammer, etc. The bad service and increasing support overhead for that bad service forced us into dropping it. No amount of shouting, capital letters or foot stomping is going to see it returned. We care about our customers too much to put them through that experience again.
  3. Yes, we hear you and have added it to our internal tracker.
  4. I identified an issue from your ticket, and immediately fixed it for the next version due out early next week. There's not a lot more that I could do. I recommend meditation.
  5. Hi FZ, I'm sorry to hear that you had a bad experience with the upgrade. I'll handle this with you in your ticket. I'm happy that our team has been timely in responses. As mentioned in the ticket, your upgrade was complicated by using custom Pages templates, which needed to be upgraded. I would always recommend that if you have customisations, you create a staging area to test upgrades. Generally speaking, 4.x.1 to 4.x.2 won't cause you many issues at all. But going from 4.1 to 4.3 is a fair leap. We're talking about a year's worth of code changes across two major versions. You can use a single license for a test install too. That way you would have caught these snags without affecting your community. P.S. I had a root canal about 15 years ago, and it wasn't that painful. P.P.S I've bricked many Wordpress installations when I jump across major versions. Wordpress typically has a much slower major version release schedule. Wordpress acknowledges that it is the core for 3rd parties, so they tend to move at a more glacial pace than we do.
  6. Im not sure if this is allowed Question to you 

    Will we be getting More of an advanced Pages system like better page builder Different Layouts for the Blocks ect well basically for People like myself with hardly any html and css experience 

  7. Matt

    Outdated IPS CSS Framework

    No, it won't be a rewrite. The IPS4 framework is pretty modular and we've kept it up to date as PHP versions have brought in new features, like traits. We'll take the time to do any larger scale housekeeping though. The kind of thing that we needs a lot of testing and affects many areas at once which we're reluctant to do in the middle of a product's life cycle. Also, we'd end up with KBs full of code we won't use, just like jQuery UI, etc.
  8. Matt

    Team Talk: Show us your workstation

    I have the latest MBP (USB-C) and just plug them in via a USB-C to mini display port cable. Nothing special required. He really can.
  9. We add all the addresses currently on file in the XML, which I think should cover the PI requirement.
  10. It should do - but now and again it doesn't. I can't seem to reproduce at will though. You can edit the item in the View Promotions page and re-choose the image for Our Picks since 4.3.
  11. Matt

    Bitcoin Support for Commerce

    We added Bitcoin support via Stripe. A few weeks later Stripe pulled support because the exchange was too volatile. As it stands, we have no plans for Bitcoin.
  12. Are they personal data though? The export contains stored email addresses, credit cards and customer data in the XML. I wouldn't consider data such as: invoice_id: 12345 invoice_total: 12.00 As data required in the export.
  13. Personally, I'd make sure I was running 4.3.3. Then I'd delete the member, but keep their content and choose the option to anonymise attribution.
  14. You have probably spoken to us in support tickets and on our community forums, and you've likely seen our photos. But what about our workstations? What do they reveal about our personalities? Do none of our team have lights in their office? Mark H This is an old picture [Not as old as your Facebook photo -Ed], I now have a 4K monitor in the center, attached via Thunderbolt to my MBP. But that image was taken when I used my PC, a now-old EVGA x79 Dark mobo, i7 3930k, twin GTX 580's, and all watercooled. When I game, I swap out the leads so the PC can use all 3. At the moment I'm revisiting an old, but still apparently very popular game. Elder Scrolls: Oblivion. Where's the light switch? Marc S For my main machine I have a late 2014 iMac with 2 x iiyama external monitor, which I spend most of my day on. When out of the house or just generally wanting a break from the office, I have a MacBook pro. Great for what it is, but I hate sitting on a laptop [You're supposed to sit in front of it -Ed], so I'm generally found hiding away in my office. When I'm not responding to tickets from you lovely lot, I'm generally doing some of my own development. As a Windows developer primarily [That explains a lot -Ed], I have parallels desktop set up so I can work with visual studio and sql server as if they were native mac applications. I also spend a fair amount of time with Ableton live and Logic, where I play about with trance production, as its something nice to immerse yourself in during spare time. Who let the dogs out? Jim M The few, the proud, the Windows users of IPS [We only keep them so we can assign all IE bugs to them -Ed]. Love my two 27" Dell monitors. Plan to add a third eventually. I may also be a big Tom Petty fan. Our Tom Petty fan Matt M I switched from a desktop only set up to the new retina MacBook Pro last year. It's nice to work in the office with the LG monitors but have the flexibility of unplugging and taking the MacBook with me to work elsewhere [What? Like the garden? -Ed]. Clowns, Drug Lords and Funny Men Daniel It took hours to clean up for a picture. [This is literally all Daniel supplied as text for this month's blog. For example, he could have pointed out the little keypad thing shown under the right hand monitor which acts like an app launcher, but didn't. So thought I would -Ed] Precise angles and a lot of work to clean up Ryan My office is actually going through a slow renovation process so that it can double as an office as well as a studio, so this will all likely change in a few months (you can see color swatches for paint options on the left) [We can't see anything. You have an expensive Philips Hue set up but clearly never switch it on -Ed]. I'm currently working through a Late 2014 iMac Retina 5k, and apparently I'm one of the few that doesn't have any external monitors (I used to, but I find them cumbersome most of the time, so I took them down [Were you holding them up yourself? -Ed]). When working remotely, I use a 2011 13" MacBook Pro. My favorite thing, though, is the "poster" I have on the right - my father gave it to me for my thirtieth birthday this year, and it's actually a sheet of uncut one dollar bills (funnily enough, though, there are actually 32 rather than 30). Coke and Coffee Mark W I'm currently in the process of moving from the UK to Australia so I don't really have an office right now, but this is what my office back home looks like [it's always this tidy. He is obsessive -Ed]: Captain Raymond Holt Jennifer 2 x 32" inch curved Samsung Monitors a 4K Samsung Smart TV. Razer Chroma Keyboard, Razer Chroma Death Adder, Corsair Yellow Jacket Headphones and a really awesome PC. I am basically surrounded by screens [FYI, keep an eye on J.A.R.V.I.S, he has a Vision -Ed]. Tony Stark's first set up Stuart Up until this month my wife has been studying in Cardiff, so half of my time has been spent working on a dining table in our apartment [Can't wait to see how the table turned out, if you've spent a month on it -Ed]. Now, back home I have my desk set up with the worlds largest laptop [Dear reader, you have no idea -Ed](i7-4720HQ, GTX960M, 16GB Ram, 17.1" 1080p) connected to an external 22" 1080p monitor. We're still in the middle of restoration so my office is really the lowest priority buy my long term plans include a standing desk, Surface Book 2 (or similar) with twin external 4k displays. Those two PC towers aren't really used anymore (one is Windows Server 2008 which used to be used as a local file server, the other is my old gaming PC) We're huge fans of LEGO® Andy Like Mark I’m constantly on the move so my working environment tends to be wherever I can find that’s quiet with a good Internet connection. When I’m “home” though my office looks like this: [Seriously, switch on a light -Ed] Dark and moody, just like his coffee So there we go. We've exposed our team's set ups, expressed our concern about a lack of lighting in many offices and found out who had to tidy up their desk before taking a photo. We'd love to see your workstations too, post them below!
  15. Do you have a community but are looking to move to a more modern and feature rich platform? There's a lot of ways Invision Community can breathe new life into your community. With our engagement features, advanced promotion features and mobile ready responsive themes, your members are going to love the changes. Invision Community can power your entire site, from the content management front end right through to your download areas and shopping carts. Imagine not having to juggle a dozen plug-ins and make several different applications talk to each other. We offer a range of migration tools for vBulletin, xenForo, phpBB, Vanilla, bbPress and more. These tools convert your data such as members, passwords, forums, topics, posts and more across to Invision Community. But first, let's look at how to make your migration a success. Take our demo for a spin Hands down the best way to get a feel for Invision Community is to take out a free demo. Once you are comfortable with the suite and know what it can do, the more confident you will be in discussing it with your members. There's a lot of functionality to discover. Keep in touch with our sales team to get the most from the demo. We recommend that you consider three uses. Your community. Look at how they will settle in with the new interface and how they will use the new features on offer. Your moderators. Take a moment to look in the Moderator Control Panel. Run through all the tools that are available, such as the warning system and content review system. Moderator Tools Your administrators. Probably the largest change between platforms will be in the Admin Control Panel. It's worth spending a little time getting familiar with it and looking at what's new, and where common tools are such as forum and member management. Tip: Invision Community's Admin Control Panel has a global search bar to look for settings, members, invoices and more. If you ever feel a little lost, enter in what you're looking for. Make your plan Using the demo and speaking to our sales team will help you draw up a migration plan. You'll know which apps you'll need, and what data can be migrated over. You may want to browse the marketplace to look for apps, plugins and themes to extend the functionality even further. Tip: We offer a VIP migration service where we work closely with you to draw up your plan and take care of the conversion for you. Educate your community Keep your community up to date with your migration plan. Show them the platform they'll be using. Take videos and screenshots showing them the exciting new features coming soon. Make it a positive and fun experience. Post something new every few days to get your community used to the idea and get them involved by asking them if they have any questions. Our sales and support teams are here to help you if you have any further questions at this point. Getting the majority of your community excited about the change is the best way to make the transition a smooth one. Make sure you explain the benefits of the switch too. If there's a good reason for it, your community will get behind it quickly. Some benefits may be: It works better on your mobile device and tablets, so you don't need to struggle with pinch and zoom to get around. Mobile ready out of the box The built in embed system allows you to post images, YouTube videos more easily and you can preview it instantly as you type. The crowd sourced moderation makes reporting bad content more beneficial. It'll help to keep the community clean from undesirable comments and moving a positive direction. More features on the way. Invision Community is always adding new functionality based on our customers' wishes. These releases happen often so there's always something to be excited about. Pick a day The best migrations are planned down to the date and time when the data conversion will occur. Our team can give you a rough idea of how long the data conversion will take. It will vary but we can give you a ballpark. Your members will feel happy knowing what is going to happen and when. There will be some downtime while the data is converted, so it's always best to announce this well ahead of time. Set up a test site Once you are committed to switching, set up a test site. A single Invision Community license can be used for a development installation as well as a live installation. This is the perfect time to work on your theme and look at any tweaks you'd like to make. Invite in your team and a trusted few from your community to offer feedback and advice. It's worth taking the time here to make sure everything is perfect for when you do the final conversion. Make it comfortable Take some time to theme your new Invision Community so it has a similar look and feel to your existing community. Change resistant members will feel more comfortable if there are areas that are familiar to them. Ensuring your branding is up, and the colours match what you had before is a good start. The easy mode theme editor is a great place to start. Mind your language! There are always little differences in the interface language that may throw some of your older members off. For example, some systems use "threads" instead of topics and "messages" instead of posts. The easy language editor Invision Community has a built in translation system so you can change our interface language to match your existing site. Help your members Set up a temporary questions and answer forum where your members can ask how the new system works and give you feedback. Pin a handful of topics explaining where common items are now, such as how to edit your profile, how to send personal messages, how to mark the site as read and so on. Think about the daily activities your members make and explain how to do them with Invision Community. You can use the pre-move time to ask your community what actions they do daily and may need assistance with on the new platform. Be patient Some of us dislike change. We are creatures of habit. You may find some members are very resistant. That's OK, they'll come around in time as long as you continue to make them feel valued and understood. Take the time to explain how the new system works and what the benefits of Invision Community are. In our experience, members love the following Invision Community features: Notifications Invision Community has a variety of granular notification options, from browser to email so you're sure to not miss a thing. Mobile Friendly We're mobile friendly right out of the box. Our theme has a responsive framework, which means that it resizes perfectly to any device you're using. No need for extra themes or styles, it's all baked in. Gamification We all love a little friendly competition don't we? Invision Community has features like the leaderboard and member titles to reward activity. Who doesn't want to win the day? Reactions Liking content is fun, but being able to express thanks, laughter and more is even better. It's all baked into the system ready to use. Educate your team Invision Community has a whole host of moderation tools that your team will love as it makes their daily routines much easier. From the comprehensive warning system, to the crowd sourced moderation feature, which can automatically hide content and notify moderators once it has been reported multiple times, Invision Community makes your moderators lives easier. The best approach is to pin topics in a team area that explains how to use these new features and where to find them. Summary Investing in a new community platform and migrating your community across is a big decision. With the right planning and forethought, it will be a smooth and positive migration with lots to look forward to once complete. We offer free conversion tools for you to use, or we offer a VIP conversion service where we take care of it for you and you get one-to-one help and support throughout the process. We'd love to hear from those who have successfully migrated across from other platforms and how they made it a positive experience for their members.
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