Mirea Antonio

I've renewed the invision license and just switched the URL from an old one to a new one. Everything seems to be taken care of through Client Area but on the actual forum, it says that the forum license key is invalid. Please see attached. 

On 10/20/2022 at 12:50 PM, Marc Stridgen said:

I have created a ticket for you on this, as this will need to be looked into further

Any news?

13 hours ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Fixed, I am sorry.

On 10/18/2022 at 8:07 PM, Mark H said:

I'm not seeing this issue either, however in your original screenshot, the URL shown there does not match your registered URL. You don't appear to have a Test URL registered, either, at least not under this account/email address.

We can provide support only to your registered live URL.

Can you please clarify?

 

EDIT: I just replied to another topic of yours with some additional info. The license holder for that URL would need to add you as an Alternate Contact, or post here themselves, in order for us to assist with this issue.

Fixed!

On 10/18/2022 at 8:12 PM, Mark H said:

Before we continue, we've noticed the URL you are asking about is not associated to your account, and you aren't listed as an Alternate Contact for the license holder of that registered URL.

The license holder would need to add you as an Alternate Contact, or post here themselves, in order for us to assist in this case. Can you please address that, then reply here to let us know?

 

Fixed!

On 10/18/2022 at 8:07 PM, Mark H said:

I'm not seeing this issue either, however in your original screenshot, the URL shown there does not match your registered URL. You don't appear to have a Test URL registered, either, at least not under this account/email address.

We can provide support only to your registered live URL.

Can you please clarify?

 

EDIT: I just replied to another topic of yours with some additional info. The license holder for that URL would need to add you as an Alternate Contact, or post here themselves, in order for us to assist with this issue.

Contacting the owner right now to add me as an alternate contact. Will confirm once done.

On 10/17/2022 at 3:16 AM, Ehren said:

Hello,

If possible, can you please post a URL to that topic? We'll need to check the code ourselves, since it's too hard to fix via a screenshot.

https://ru.lc-rp.mp/index.php?/topic/103--/#comment-502

On 10/16/2022 at 8:04 PM, Jim M said:

Unfortunately, the access details providers are invalid. Please verify and update the access details on file.

Fixed

6 minutes ago, opentype said:

You could check the HTML that is created in the posts. It should not have a large/fixed WIDTH value and everything should be wrapped in an ‘ipsEmbeddedVideo’ container. For example:

<div class="ipsEmbeddedVideo" contenteditable="false">
	<div>
		<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="150" src="https://www.youtube-nocookie.com/embed/4uoSk_iv8Lk?feature=oembed" title="Bildschirmaufnahme+2022 10 15+um+21 42 24" width="200"></iframe>
	</div>
</div>

This would be a responsive video. 

Changed 

<div class='ipsEmbeddedVideo' contenteditable="false"><div>{$html|raw}</div></div>

and

<div class="ipsEmbeddedVideo" contenteditable="false"><div><iframe class="vine-embed" src="{$url}/embed/simple" width="600" height="600"></iframe><script async src="//platform.vine.co/static/scripts/embed.js" charset="utf-8"></script></div></div>

to what you provided. Nothing changed.

On 10/12/2022 at 11:19 PM, Jim M said:

Clicking around a few topics on your community, I am not seeing any issues. If you're still seeing this, please revert any custom FURLs and if you're still having issues, please provide us access to your community:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Updated the access details. Problem still persisting, topic names are not showing up in URL at all still.

Just now, opentype said:

How are the YouTube videos added? Just by pasting the YouTube URL? 

Yes, pasting the URL.

On 10/12/2022 at 10:56 PM, Marc Stridgen said:

The preview that is shown is not something over which we have control. Its youtube that controls what is shown there, and for some reason does show them differently on mobile at times. 

With regard the layout overlaying, please check this on a default unaltered theme first of all. If you are then still seeing the same issue, please let us know and we can take a closer look for you.

I checked on the default theme and it appears to be the same. Please help us out 🙂

As you can see, the title in the URL should include ""Central Northwood". Instead, 99% of the URLs in my community just include a number and that's it. Any ideas how to fix it? Make it look more like:

Hi guys,

So, the main topic on desktop looks as following:

Aligned correctly, no big issues. Now, the mobile version looks like:

There's a huge gap on the right, seems like the pictures are scaling differently and is causing the issue. Any ideas how to fix it?

Hi guys, I am running into the following issue. The youtube videos that users paste are getting scaled differently on the mobile version. It also looks different on the regular desktop version:

It is kind of destroying the mobile-friendly experience and looking for a way to fix this. Any ideas?

7 hours ago, Marc Stridgen said:

The custom titles which are no longer present within the software. These are only still there because of a 3rd party "enhance user info panel" plugin you are using

Just a quick note also, you could do with switching your tables to INNODB there. This is likely one of the reasons for the lag on your site

It's already running on Innodb. I've just upgraded the specs on my hosting service, hoping it'd fix the lag as well.

16 hours ago, Marc Stridgen said:

Please could you update your access details on file? We can then take a look for you

I'll check it right away.

After the latest member titles update, the old custom member titles that I've had set up for several people are not removed. I've tried editing / removing the title as a whole but it is still showing up under the member's avatar in posts. 

I removed the "retained role" and it's still showing up.

For example, for this member, he used to have the "Forum Manager" custom title. He still has it to this day even though I have edited it, left it blank and even removed it.

How do I go about resynchronizing everything? 

I also have the discord icon missing and I believe it is due to the fontawesome upgrade. How can this be fixed?