David N.

They’re in the ModeratorCP, at the bottom, under “Tools”.

When I click the Overview link below the header of this club, I get the following error message. Sorry, I just HAD to try one of the new boxes. 😅 Error message Sorry, there is a problem Something went wrong. Please try again. Error code: EX0 Contact Us

Still a problem here too.

Ok thanks again, we’ll keep digging and if we end up finding a solution (hopefully!) then I’ll post it here.

Ok so he tried with all browser extensions disabled and the antivirus disabled and still experiences the issues. Is there anything else I can do on my end to try to help him out?

But then it wouldn’t clear the cookies only for my site and not the others?

That’s what I suggested to him, let’s see what he says. Thanks!

Just found out he’s using an anti-virus… could that be the issue?

Thank you Jim. That user is not using incognito windows, and does not have his browsers set to delete cookies. He does not have this issue with other communities he visits, only my site. Also he reported that he looked at a private message, then went to the home page and at that point he was signed out. He was able to reproduce this last issue on two different browsers, Chrome and Safari.

Ok thanks Daniel. Still trying to help that user… he says that the issue was seemingly solved after I had changed his password and he logged in again, and now it’s come back. Also when he clicks the notification bell, he gets an endless wheel scrolling and the notifications are never displayed.

I looked at the log and found the following repeated log entry, may this be related?

Thanks Marc. I changed his password, opened a new browser and logged in, and everything worked as expected for me. I talked with him and he’s saying that he’s not using any VPN, No firewall, and can reproduce the issue on two different computers running 3 different browser, so the issue is with the 6 combinations of computer+browser. Moreover he had always been permanently logged in for my site for months and the issue started only 24 hours ago or so. He’s also permanently logged in in many other online communities and only my site is giving him the issue. I don’t know how to further help them.

Woohoo!!! 😃 Exciting times.

No changes. If the issue is local, what could it be when it's happening on 3 different browsers, even after deleting the cookies?

One member reporting this problem: Only for the past 24 hours or so, he has had to sign in again every time he reopens his browser, even though he's checked "Remember Me". He's deleted his cookies and the problem remains. He can reproduce this problem with Safari, FireFox and Chrome, so it doesn't seem to be browser related.