Matthew Hawkins

1 hour ago, Randy Calvert said:

A 500 error indicates some sort of server error. Have you checked your server’s Apache/PHP error logs?

No errors that I can see. Have updated now from PHP 7.3 to 7.4, but made no difference. Site doesn't even start - can't access admin panel, even in recovery mode.

My website has been working fine for many months, and now I suddenly have a 500 error and cannot start the site. The uploads/logs folder is empty, no errors from anytime recently. 

The most recent change was caching being disabled (moving from redis to no caching, and the constants.php was updated) but the website continued to work fine after that until today.

My Ubuntu VPS details are current in my customer profile.

32 minutes ago, Jim M said:

Thank you, upon further investigation, I have moved this to a ticket so that I can get a developer to investigate the issue here fully.

Is there a way I can see that ticket?

5 minutes ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I have updated the login details for you.

41 minutes ago, Jim M said:

Are you in the same time zone which the event is being recorded as in our software?

The iCalendar feed is created via the New York timezone, the server on which I have the website hosted is in the NY timezone, and my account on the website is in NY timezone as well. Is there anywhere else I have to edit the timezone?

The time shows correctly once I actually click into the event, it's on the calendar itself where it shows incorrectly. (The event shows it is scheduled on the 13th, but it shows on the calendar in the box for the 14th)

Is there any way to remove the whole "personal inbox" feature via permissions, or an addon?

Not useful to my community, and I don't want to be responsible for moderating content between users. I have basically cut the ability to private message as much as possible, but I'd still like to be able to easily remove the button and whole inbox feature.

I have an iCalendar feed importing to the Calendar on my website. For most of the events I have, they are recurring. 

However, IPB always shows +1 to the recurring date on the physical calendar page, but when you actually click in on the event, it shows you the correct date. Even when I manually edit it to be correct, as soon as the iCalendar feed refreshes, it shows all the wrong repeat dates again.

I have verified the iCalendar feed with other third party sites (like Google Calendar) and have proven the repeat dates import correctly there, so this is a problem specific to IPB.

It can be seen on my calendar here: https://paramarines.com/index.php?/calendar/ where we have a recurring event (Unit Operation) on Sundays that shows on Mondays. We also have recurring events from Fridays that show as Saturdays. 

This has been an issue plaguing my community for some time now. We're self-hosted. 

In the administrator panel, roughly 60-70% of the time we finish something on a page and hit "Save" (whether that be editing a user, part of the theme, a setting, etc), the page will then crash with the error "INVALID_URL". It gives us very generic errors, and the documentation we can find on the error doesn't seem to lead to anything.

The save does go through correctly, and if we refresh the page, everything is fine (though sometimes it will say warn the license is invalid for thirty-seconds or so, or until the next refresh).

As an example, here is the most frequent error we get:

IPS\Http\Url\Exception: INVALID_URL (0)
#0 /var/www/html/oursite/system/Http/Url.php(240): IPS\Http_Url::componentsFromUrlString()
#1 /var/www/html/oursite/init.php(903) : eval()'d code(25): IPS\Http_Url::createFromString()
#2 /var/www/html/oursite/system/File/FileSystem.php(356): IPS\Http\cms_hook_Url::createFromString()
#3 /var/www/html/oursite/system/File/File.php(351): IPS\File_FileSystem->save()
#4 /var/www/html/oursite/system/Theme/Theme.php(5354): IPS_File::create()
#5 /var/www/html/oursite/system/Theme/Theme.php(2543): IPS_Theme::writeCss()
#6 /var/www/html/oursite/system/Theme/Theme.php(621): IPS_Theme->compileCss()
#7 /var/www/html/oursite/init.php(903) : eval()'d code(23): IPS_Theme->css()
#8 /var/www/html/oursite/system/Dispatcher/Admin.php(89): IPS\Dispatcher\perscom_hook_perscomCss::baseCss()
#9 /var/www/html/oursite/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher_Admin->init()
#10 /var/www/html/oursite/admin/index.php(13): IPS_Dispatcher::i()
#11 {main}

The slider images are no longer appearing on the most recent version of the theme (my IPB is up-to-date). I have three sliders setup, but my site will only show one and I cannot click through to the other two.