Hello,
We ran v4.7.3 update on October 21. Thereafter, we noticed that the front-end of the forum was throwing an error (visible only to admin). The error indicated that two templates were incompatible with this version, so I went through and changed those particular templates back to default.
The changes I made have no effect. From there, I tried setting some other customized templates back to default, just in case. Again, no changes manifested. I tried switching over to the default theme entirely. This, again, had no apparent change. We tried disabling plugins as well without effect. In short, for some reason, no changes we were making were having any effect on the front-end (even with cache clears), though the files and settings we adjusted APPEARED to stick on the back-end.
I ended up just switching everything back to status quo for the time being. In investigating some of the support threads on your forum, we thought it might all have to do with “template disk caching.” We have (and have always had) this enabled in Advanced Configuration, and pursuant to some notes we saw in other discussions, our server admin disabled a server opcache (php module) in case that was affecting PHP write permissions. Next, we tried changing the permissions of the uploads folder (also ultimately intending to do the same with datastore and applications) from 755 to 775.
However, while waiting for the uploads folder permissions change to finish processing, we ended up discovering that changing the theme back to default (which did not manifest when we had checked in previous attempts), DID render on the front-end for non-admin (and logged out) accounts.
In sum -
* Only admin are seeing the custom theme template error messages (as expected)* Admin changes to those templates (including changing them back to default entirely) have no visual or functional effect if viewed from an admin account* Implementing the default theme altogether also has no visual or functional effect as viewed from an admin account* We tried disabling all plugins* Our server admin disabled a server opcache (php module) in case that was related to the issue* We then began trying to change permissions of uploads/datastore/application from 755 to 775 but halted upon realizing the issue seems to be different for admin vs non-admin accounts* Related, admin views of the support tool indicates the use of a custom template EVEN when the default template is active (and shows a green check in the templates are)* Back-end changes, including activation of the default template, DO seem to be visible from non-admin accounts
The only other admin notification we could see (and unsure if this would be related) is the following: However, logs show the following:
Any further ideas as to how we should proceed to resolve this error?
Thank you for your assistance.