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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Are all sub-menu items from all navigations removed or just from "Forum"?
  2. Sorry, here in support I can only inform you on how the software operates today. If you have suggestions to change that, please post your suggestion in the Feature Suggestion forum. I would advise assigning a group to the permissions you want then assigning that to each individual moderator. The intended design would be that if you provide an individual member a moderator selection, it will indeed overwrite and group selections. If you have suggestions to change that, please post your suggestion in the Feature Suggestion forum. There is not really something for this at this point in time. There is internal discussions about permissions and making it easier to see what groups or members have access to what. However, nothing is set in stone at this point in time or can I guarantee a release point of that. Due to that, like the above, I would recommend creating a suggestion for this as well. This way we can stay on top of it.
  3. Jim M replied to rastafari's post in a topic in Technical Problems
    Could you please provide a URL to a forum topic with a poll or let us know what forum you are OK with us creating a test topic in?
  4. Jim M replied to Caputo's post in a topic in Technical Problems
    Please be advised I have updated your license URL on file.
  5. Jim M replied to rastafari's post in a topic in Technical Problems
    Unfortunately, this is not something which I can reproduce on our core software. As you have a customized theme and quite a few third party applications/plugins, please switch to an unmodified theme and also disable third party applications/plugins. This will allow you to get a base for what is happening here.
  6. Thank you for confirming. This has been marked to a developer to verify what is happening here.
  7. Correct. It is based off of the conf_global.php value member_group.
  8. Now that you’ve done the upgrade, you’ll want to do recovery mode:
  9. You would need to replace https://example.com with your base URL. This callback will actually be provided to you when setting up the Google login provider in the ACP. You will want to copy that URL.
  10. Unfortunately, there is something wrong with your server's configuration. I uploaded our compatibility checker to your server which is a pretty straight-forward, basic script. That is encountering an Internal Server Error as well: https://fmforums.com/ips4.php I would suggest reaching out to your hosting provider or server administrator to resolve this.
  11. Please ensure that you have overwritten all files on your server with 4.6.10 Beta version from the Client Area.
  12. thanks for updating the information. seems that for some reason the upgrader isn't loading due to an Internal Server Error and the .htaccess is redirecting it. Please contact your hosting provider and ask for the underlying error log entry from the upgrader at location /admin/upgrade . Once we have that, we will be able diagnose further. I have commented out the rewrite for now as it was impacting investigation. Once this is resolved, please be sure to uncomment it to allow it to work again.
  13. Could you please ensure that your admin URL is correct on file in the Client Area. I am hitting the upgrade message everywhere and I shouldn't be at the admin URL so something is not configured correctly here.
  14. OK, please let us know if we can be of further assistance.
  15. 4.6.10 Beta 1 is a beta release. If you are referring to something else, the same steps are recommended.
  16. Keep in mind that it is a beta release currently. With that in mind, please go to your Client Area and download a full set of files then extract them to your local computer. Once done, please upload the contents of the "ips_****" folder to your server, overwriting what is there. Once all files successfully upload, please go to {your-base-url}/admin/upgrade and run the upgrader. That should resolve the issue.
  17. To confirm, you'll want to check the conf_global.php file to check your active prefix but 'orig' prefix generally is from the UTF8 conversion and can be deleted.
  18. Are you requiring a Billing Address though?
  19. To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this. NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method.
  20. Please report this to the author of the chatbox for further assistance.
  21. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Sorry, the bug is still in our queue to be investigated/fixed.
  23. Yes, you can certainly manually upload these contents if you so desire. When you change your storage configuration, you will simply want to ensure that you uncheck "Move files automatically." Otherwise, it will generate the background tasks to move these files. There is not an estimator but once you start the process, like with all our background tasks, you can check the progress by going to ACP -> System -> Dashboard -> Background Processes.
  24. I'll move this to our server administrator peer to peer forum as migrating server components is outside our scope of support. With that said, it sounds like something went wrong during the migration to MySQL 8. You may wish to restore and try it again.
  25. Could you please clarify if you're using the OAUTH login provider here or a third party plugin to connect with Auth0?