
Everything posted by Jim M
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Problem setup menu bar
Are all sub-menu items from all navigations removed or just from "Forum"?
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Moderators Permissions, Tracking and Issues
Sorry, here in support I can only inform you on how the software operates today. If you have suggestions to change that, please post your suggestion in the Feature Suggestion forum. I would advise assigning a group to the permissions you want then assigning that to each individual moderator. The intended design would be that if you provide an individual member a moderator selection, it will indeed overwrite and group selections. If you have suggestions to change that, please post your suggestion in the Feature Suggestion forum. There is not really something for this at this point in time. There is internal discussions about permissions and making it easier to see what groups or members have access to what. However, nothing is set in stone at this point in time or can I guarantee a release point of that. Due to that, like the above, I would recommend creating a suggestion for this as well. This way we can stay on top of it.
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Close poll button
Could you please provide a URL to a forum topic with a poll or let us know what forum you are OK with us creating a test topic in?
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Domain replacement
Please be advised I have updated your license URL on file.
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Close poll button
Unfortunately, this is not something which I can reproduce on our core software. As you have a customized theme and quite a few third party applications/plugins, please switch to an unmodified theme and also disable third party applications/plugins. This will allow you to get a base for what is happening here.
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How to setup SSO Logout with Auth0
Thank you for confirming. This has been marked to a developer to verify what is happening here.
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New Members 🥴
Correct. It is based off of the conf_global.php value member_group.
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latest update broke site just white page.
Now that you’ve done the upgrade, you’ll want to do recovery mode:
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Google login setup question
You would need to replace https://example.com with your base URL. This callback will actually be provided to you when setting up the Google login provider in the ACP. You will want to copy that URL.
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latest update broke site just white page.
Unfortunately, there is something wrong with your server's configuration. I uploaded our compatibility checker to your server which is a pretty straight-forward, basic script. That is encountering an Internal Server Error as well: https://fmforums.com/ips4.php I would suggest reaching out to your hosting provider or server administrator to resolve this.
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latest update broke site just white page.
Please ensure that you have overwritten all files on your server with 4.6.10 Beta version from the Client Area.
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latest update broke site just white page.
thanks for updating the information. seems that for some reason the upgrader isn't loading due to an Internal Server Error and the .htaccess is redirecting it. Please contact your hosting provider and ask for the underlying error log entry from the upgrader at location /admin/upgrade . Once we have that, we will be able diagnose further. I have commented out the rewrite for now as it was impacting investigation. Once this is resolved, please be sure to uncomment it to allow it to work again.
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latest update broke site just white page.
Could you please ensure that your admin URL is correct on file in the Client Area. I am hitting the upgrade message everywhere and I shouldn't be at the admin URL so something is not configured correctly here.
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Configuration error with ranks
OK, please let us know if we can be of further assistance.
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latest update broke site just white page.
4.6.10 Beta 1 is a beta release. If you are referring to something else, the same steps are recommended.
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latest update broke site just white page.
Keep in mind that it is a beta release currently. With that in mind, please go to your Client Area and download a full set of files then extract them to your local computer. Once done, please upload the contents of the "ips_****" folder to your server, overwriting what is there. Once all files successfully upload, please go to {your-base-url}/admin/upgrade and run the upgrader. That should resolve the issue.
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Cleaning/Shrinking my Database
To confirm, you'll want to check the conf_global.php file to check your active prefix but 'orig' prefix generally is from the UTF8 conversion and can be deleted.
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Commerce: payments for donations not working for country
Are you requiring a Billing Address though?
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Commerce: payments for donations not working for country
To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this. NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method.
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Group promotion by achievements points
Please report this to the author of the chatbox for further assistance.
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IPS v4.6.8 - Removing User "hang up"
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Achievement system - rules issue
Sorry, the bug is still in our queue to be investigated/fixed.
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Migrating Files from File System to AWS
Yes, you can certainly manually upload these contents if you so desire. When you change your storage configuration, you will simply want to ensure that you uncheck "Move files automatically." Otherwise, it will generate the background tasks to move these files. There is not an estimator but once you start the process, like with all our background tasks, you can check the progress by going to ACP -> System -> Dashboard -> Background Processes.
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ibf_core_search_index doesn't exist after migration to mySQL
I'll move this to our server administrator peer to peer forum as migrating server components is outside our scope of support. With that said, it sounds like something went wrong during the migration to MySQL 8. You may wish to restore and try it again.
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How to setup SSO Logout with Auth0
Could you please clarify if you're using the OAUTH login provider here or a third party plugin to connect with Auth0?