Jim M

Could you please provide the ticket ids? Also, please clarify how these users are submitting these tickets. To my knowledge, it looks like through your community (not email)?

Yes, if you recently changed a setting for profile photos then this task would of course update those related in batches.

If you are going to be submitting support requests for a user, you will need to be added to their license as an alternative contact. Unfortunately, due to security and privacy policy, we cannot go poking around on another client's community unless specific authorization has been provided. Also, this avoids license agreement issues also where a client could submit a help topic and not have support, etc...

That would be your solution then, it is not suitable for your environment 😉

Unfortunately, we would require the associated slow query log to tell what query that is and what is happening to that query.

Sorry, they will need to post here: https://invisioncommunity.com/forums/forum/15-test-posting-messages/

These settings do not exist in version 3. YouTube is a whole different animal as that is a supported rich video embed so can ignore that 🙂 . The remote image setting will only apply to images, not any other URL or embed. I'm afraid, there is no way to rebuild these post-upgrade. Why we recommend testing these upgrades 🙂 . If you find this happens again, please let us know though.

There are no means to delete these characters at this time.

In ACP -> System -> Posting -> Remote Images, did you opt not to allow these? Did you also not allow secure images? If so, this would be intended as these are remote images and not secure.

You're very welcome. Glad you were able to resolve the issue.

Are these attachments uploaded through the software?

Believe we're getting a lot of crossing here. We established that Win 11 and Chrome works here on our community but you mentioned that your user is having issues. Let's please have them test in our test posting section. If it works for your user here, then this would be something on your server, as my colleague mentioned, that either GD or Imagemagick is causing an issue for you. As it does not appear to be something with the software itself or you would also be having issues here performing the same function. Let's just ignore MacOS for the time being.

I've kicked off a background task to rebuild your search index, which populates these numbers. Please also ensure you are using an unmodified language pack, as I noticed you have some modified ones installed.

Excellent. Thank you for elaborating on that!

If you can, please share the solution here so that other users may be made aware of it.

You can view the progress in ACP -> System -> Dashboard -> Background Processes.

Just to confirm that we're comparing apples to apples here. Are you seeing this work on your Windows PC on your community? Just want to ensure that if you're only seeing it here, that we also have your user test here as well.

OK, sounds good. Please let us know if we can be of assistance.

You would need to contact the author and explain the situation. They would then contact us to issue a refund.

Background tasks are part of the conversion process. It is not anything wrong. It converts content from your previous software's storage to our own. Often this is BBCode to HTML but could be something else.

Did you find the issue? I am seeing now that your community is loading.

I have used recovery mode to disable all third party applications/plugins on your community and this has brought your community back online. Please uninstall the plugin you installed which created this issue and do not install again till you work with the author to resolve this. I'm afraid, if you install it again, there may be a fee for us to assist with bringing your site online again.

What version of PHP are you running? Is it 7.4 or higher?

I am running Windows 10 and Chrome. Both on the latest release? I know sometimes work machines can be a bit slow to release updates to their users till they've tested them.

After processing some background tasks further, this looks to have helped the particular topic you provided. Please let all background tasks complete and re-analyze once that is done.