[How to cancel the community upgrade?]

29 minutes ago, David.. said:

You need to contact ips support 

Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? 

[How to cancel the community upgrade?]

We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥

[How to cancel the community upgrade?]

12 hours ago, Daniel F said:

HI,

please submit a ticket and we'll take care of this.

Hi Daniel F, I sent email to support@invisionpower.com but the replies didn't solve my issue.😥 Could you help us to solve this issue?

[How to cancel the community upgrade?]

13 hours ago, SeNioR- said:

Try Recovery Mode.

#\define( 'RECOVERY_MODE', TRUE );

Check how to Use constants.php

Hi SeNioR, thank you for your reply. We tried this mode but it is still 504 😥

[How to cancel the community upgrade?]

43 minutes ago, Nathan Explosion said:

Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade.

If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it)

Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version...

And we got the following error message:

mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`;
ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists

Currently, our admin CP cannot be accessed, it is 504 now😥

[How to cancel the community upgrade?]

We tried to upgrade but the ranks restored to defaults, so we hope to back to the previous version.