For serious issues like this, it's probably best to open a support ticket, you should see a checkbox when opening your ticket for critical issues. While you wait for an IPS response, you could also post your ips driver error that other customers might be able to help with in the peer to peer support forums . You can get the exact IPS driver error in the forums/cache/ folder and find a file like this sql_error_log_##_##_##.cgi (replacing ##_##_## for month_day_year).
